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Reviews of Blackstone Lodge & Suites

3 out of 5
Blackstone Lodge & Suites
395 Glendale Dr., Lead, SD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1004 reviews" "
Rating 8 - Good. 289 out of 1004 reviews" "
Rating 6 - Okay. 60 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Nyla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was dirty and there was a bad smell in both the lobby and hallways. Parking is difficult and they don’t allow anyone to park under the awning to unload and load luggage. We stayed 2 nights and we didn’t get clean towels The tub was higher than normal and difficult to get in and out of.
Stayed 2 nights in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Steven

Liked: Staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2024

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location, with attentive staff.
Stayed 3 nights in May 2024

10/10 Excellent

Mikun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gopal, Somerset

Travelled with partner
Liked: Staff & service
The hotel might be good in those days but it is run down now..
Stayed 1 night in May 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best deal in the black hills.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 2 nights in May 2024

10/10 Excellent

Brad

Stayed 7 nights in Apr 2024

10/10 Excellent

Alice

Liked: Staff & service
Good value for $$$.
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 30 Apr 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Jessi

Stayed 1 night in Apr 2024

10/10 Excellent

Jessi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice on our way to/from CO/MN. Both times, the front desk guys were soooooo accommodating. It was a time of year when it was not busy so they were able to do room changes (to 1st floor). I love that there are so many room varieties - i.e. pet friendly, king suite, family suite (3rd floor). We moved down to 114 and 115 which were amazing and roomy with sofa for hanging out together. Adult kids had pet room right down the hall. The parking and hot tubs were super convenient. Hot tubs were very clean. Breakfast was great and had many choices. * flip the switch DOWN to turn on the heat (signage was a little confusing). I would - and DID - stay here again.
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 25 Apr 2024
Thank you, Jessi, for the wonderful review! We are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it here so much I’ve already extended my stay two nights. The hot tubs are incredible, the staff is very friendly and accommodating, can’t go wrong with free breakfast, and Deadwood is only 8 minute down the hill. I’m telling everyone about this place.
Stayed 2 nights in Apr 2024
Response from Blackstone lodge and suits on 24 Apr 2024
Thank you for the feed back! we apricated a lot

10/10 Excellent

Randall, Orland

Travelled with pets
Attentive front desk staff and lobby area is very welcoming and clean.
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 17 Apr 2024
Thank you very much for the feed back!

10/10 Excellent

Adam

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved are stay here. Very nice jacuzzi pools, modern rooms, good breakfast and very reasonably priced even pet friendly!
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 15 Apr 2024
thank you for your feedback! and we would like to see you back at our hotel..

2/10 Terrible

Rachel

Travelled with pets
Disliked: Staff & service, property conditions & facilities
Had to switch rooms because the first had unclean bedding with hair and stains on the sheets.The walls were splattered with stains. Room smelled like it was super unclean as well. Second room was not the cleanest. All of the outlets didn’t work.. minus the one near the bathroom sink. The heat wouldn’t kick on unless you turned it over 85 degrees.. and the room was below freezing if you didn’t turn it on. The floor wasn’t swept in this room and there was green goo on the floor near the TV. So not mopped, either. Which was obvious. Wouldn’t recommend this place. You can find a better hotel/motel for the same price.
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 15 Apr 2024
We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience.

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 14 Apr 2024
Thank you for your feed back!

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Love the outdoor hot tubs.
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 11 Apr 2024
thank you for your feedback! and we would like to see you back at our hotel..

4/10 Poor

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We always stay at the Blackstone because it is clean and reasonable, but our last visit was not good. We arrived at 3:30am after traveling 14 hours and had to wait for someone to check us in. Once we got to our room, the heat had been turned off so the room was freezing. We turned the heat on and thought it would warm up, but it never did. We had to continue our trip at 9 that morning so we didn't get much rest while we waited for the room to warm up, which never happened.
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 11 Apr 2024
Thank you for sharing your feedback, both positive and constructive. We apologize that we did not exceed the standard you have received during previous stays. seems like we failed to explain you that there is same electric switch which goes on different direction to turn on heat and cold at room. And sorry for your inconvenience. Thank you!

10/10 Excellent

Sandy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Blackstone lodge and suits on 9 Apr 2024
yes we will do that as you requested

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We love how Blackstone Lodge backs on to the forest. Sitting in the hot tub with a wall of rock to look at, and forest above, and stars above that was awesome.
Stayed 3 nights in Apr 2024
Response from Blackstone lodge and suits on 6 Apr 2024
thank you for your feedback and we would like to see you back again at our hotel

8/10 Good

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 4 Apr 2024
thank you for your feedback,we would definitely like to see back at our hotel

2/10 Terrible

Abiola

Liked: Staff & service
Disliked: Property conditions & facilities
I got Covid from the room I stayed in. Also I kept itching in the bed
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 3 Apr 2024
We apologize for the inconvenience you experienced during stay.

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Well they advertise shuttle service and that’s false, so when you check in they don’t even say anything until you come to front desk and ready to go downtown to eat and only transportation is call taxi that is $15 each way wasn’t happy. So ended up ordering. Not sure I will come back
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 2 Apr 2024
We apologize for the inconvenience you experienced

8/10 Good

Juliette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is near Deadwood in city of Lead. It makes it easy to get away from the hustle and bustle of Deadwood. Bathroom area is small, especially where the sink is located, not much for counter space. King bed was comfortable. The advertised shuttle was not I service. According to taxi service, it will not be in service in near future.
Stayed 3 nights in Mar 2024
Response from Blackstone lodge and suits on 2 Apr 2024
Thank you for your feed back!We do apologize about shuttle service but we will have shuttle service back soon.

4/10 Poor

Lance, Dubuque

Travelled with family
Disliked: Staff & service, property conditions & facilities
I liked that it was animal friendly. I did not like that I paid extra for a room with a Jacuzzi tub that did not work. I did not like that when I brought it to the front desk she was quick to dismiss it as being possible. I did not like that I asked the employee in the bar what kind of beer they have and the response was ,"I don't know. I don't drink beer."
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 31 Mar 2024
We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience. We hope to have the opportunity to serve you again in the future.

8/10 Good

Kendall

Travelled with partner
Liked: Staff & service
They were very accommodating
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 31 Mar 2024
thank you for your feedback

10/10 Excellent

Lana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Other than finding someone’s chew tobacco pound on side of bed and having a room above the bar was not ideal!! Would stay again tho for convenience, great breakfast and great hot tubs.
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 29 Mar 2024
Thank you for your valuable feedback and rating. We are glad you found aspects of our service to be positive and sorry to hear about issues you encountered.

10/10 Excellent

Savanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the hot tubs were awesome!
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 29 Mar 2024
Thank you so much for sharing your experience with us. We appreciate it.

8/10 Good

kloe

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good hotel. Would come back again.
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 26 Mar 2024
thank you for your feed back!

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Great place to stay if planning a ski trip to Terry Peak!
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 26 Mar 2024
thank you for your feed back!

6/10 Okay

Brad

Liked: Cleanliness, staff & service, amenities
Quite area
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 25 Mar 2024
Thank you for your feedback. We appreciate it.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying there. Great location, I like that they offer shuttle rides to and from Deadwood. The outdoor hot tubs are great. Staff is super friendly and accommodating, rooms are nice and clean. Will be back again, I would definitely recommend staying there.
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 24 Mar 2024
We are so glad to see your review .Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dan

Stayed 9 nights in Mar 2024
Response from Blackstone lodge and suits on 11 Apr 2024
Thank you for staying with us. we appreciate your feedback!

6/10 Okay

Taziree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at this hotel because it is clean, nice place to stay, and has somewhat private hot tubs. I like the location; however my only complaint is that I wish they had a shuttle that operated earlier in the day. The shuttle to deadwood doesn’t start until 4 pm and runs until 1 am.
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 19 Mar 2024
Thank you for your feed back!

10/10 Excellent

Matthew, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was clean. Breakfast was excellent and made the stay a good one. Will be back in the future.
Stayed 3 nights in Mar 2024
Response from Blackstone lodge and suits on 18 Mar 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was the nicest ive experienced since ive been in Soith Dakota.
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 18 Mar 2024
"We are really grateful and appreciate you taking the time to share your feedback with." Thank you for staying with us.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 18 Mar 2024
Thank you for your feedback,we would like to see you back again

10/10 Excellent

ppoku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 17 Mar 2024
Thank you for the feed back!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our family
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 15 Mar 2024
thank you for staying with us,we will be glad to see you again

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
You will absolutely not find better for the price! Service is amazing!
Response from Blackstone lodge and suits on 14 Mar 2024
Thank you for staying with us. we appreciate your feedback.

4/10 Poor

Sovanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Blackstone lodge and suits on 13 Mar 2024
APPRECIATED YOUR FEED BACK!LET US KNOW IF WE COULD IMPROVE ON ANYTHING.

10/10 Excellent

Justina One

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean facility
Stayed 1 night in Mar 2024
Response from Blackstone lodge and suits on 2 Mar 2024
Thank you for your feed back!

10/10 Excellent

ppoku

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast and hot tub the most! Rooms are nice,comfy, and quiet.
Stayed 1 night in Feb 2024
Response from Blackstone lodge and suits on 1 Mar 2024
Thank you for your positive feedback. we are so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 25 nights in Jan 2024
Response from Blackstone lodge and suits on 27 Feb 2024
We are deeply appreciative of your review and the time you took to share your feedback.Thank you!

8/10 Good

Denise

Travelled with family
Liked: Staff & service, property conditions & facilities
Great staff and comfortable room for the price the hot tubs and onsite dining and bar were nice. Unfortunately the ice is very dangerous in the back the building where the hot tubs and Parking are located. My husband hard a horrible fall on the property. Management was helpful and attended to the icy condition. Be safe everyone and enjoy this gem!
Stayed 1 night in Feb 2024
Response from Blackstone lodge and suits on 24 Feb 2024
thank you for yourfeedback and sorry to hear your husband fell at the back of building ,we will try to make more safer during the ice there

10/10 Excellent

Ashaie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the type of place you can go vacation at the staff was nice very helpfully the hotel was nice beautiful and quite for resting and the hotel itself had so much to offer
Stayed 1 night in Feb 2024
Response from Blackstone lodge and suits on 24 Feb 2024
thank you for your feedback, we would like to see you again at our hotel

8/10 Good

Kris

Stayed 1 night in Feb 2024
Response from Blackstone lodge and suits on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Blackstone lodge and suits on 19 Feb 2024
thank you for your feedback