Laurel Hotels, Richmond

"The hotel staff upon arrival were not friendly. Hotel seemed very dirty. Trash cans outside and in lobby were full. The room felt dirty and smelled of a strong smell. The bathroom floor was dirty and some mold in shower. The hallway outside of our room smelled like cigarettes but we were on a non smoking room. Overall would not recommend. This hotel needs a complete renovation. "

"Nice staff and clean rooms"

"Absolutely! Here’s the full review all together: “We recently stayed at this hotel, and while we loved several aspects, there were a few disappointments. The staff was incredibly polite and accommodating—whenever we had a request, they were happy to help, and the receptionist who welcomed us was especially warm. The breakfast was a real highlight—unexpectedly amazing, with a great variety and fresh options. The amenities were also perfect and worked flawlessly—especially the air conditioning, which kept the room really comfortable. That said, we did notice that the cleaning wasn’t up to our expectations—there were stains on the carpet, and the bathroom could have been cleaner. Overall, a good stay, but with some room for improvement.”"

"Yes"

"Safe and easy. Budget prices"

"I know i keep saying this about our stay but the staff the housekeepers the maintenance crew all work together to make your stay here feel right at home"

"Staff is very friendly!!"

"Property was per friendly, but the building itself was old and not kept up. The rooftop sitting area was not open in early April when we stayed there, nor was it easily accessible. Not worth the price or the high rating."

"I booked my reservation through Expedia. And I chose book now, pay at property. The day of my check in the hotel tried to run my card information without my knowledge and consent. I made 3 reservations for myself and other in my party, and they tried to run my card for all 3 before we had even checked in. And because the payment would not go through they cancelled the reservation. When I got to the hotel, the staff member said it was their policy to run a card to see if payment would go process. I stated I booked through Expedia and my payment should not have been ran until I checked in and I authorized any transactions. I have never had a hotel do that before. The hotel also had a bad odor. It was very stale and a scent of mildew. Our bed was very uncomfortable and squeaky. The room and bathroom did not seem very clean. The staff wasn't very knowledgeable of questions asked. This hotel was rated an 8 - very good, and from the pics it's looked like the rating matched. But I would rate this hotel a 6 - average. If I have a choice I would not stay at this hotel again. "