Laurel Hotels, Richmond

"Would not recommend or stay here again. "

"Yes"

"Safe and easy. Budget prices"

"Clean room, friendly staff, nice pool, great amenities, restaurants in the hotel. Great location. "

"I know i keep saying this about our stay but the staff the housekeepers the maintenance crew all work together to make your stay here feel right at home"

"Staff is very friendly!!"

"Property was per friendly, but the building itself was old and not kept up. The rooftop sitting area was not open in early April when we stayed there, nor was it easily accessible. Not worth the price or the high rating."

"It was ok .."

"I booked my reservation through Expedia. And I chose book now, pay at property. The day of my check in the hotel tried to run my card information without my knowledge and consent. I made 3 reservations for myself and other in my party, and they tried to run my card for all 3 before we had even checked in. And because the payment would not go through they cancelled the reservation. When I got to the hotel, the staff member said it was their policy to run a card to see if payment would go process. I stated I booked through Expedia and my payment should not have been ran until I checked in and I authorized any transactions. I have never had a hotel do that before. The hotel also had a bad odor. It was very stale and a scent of mildew. Our bed was very uncomfortable and squeaky. The room and bathroom did not seem very clean. The staff wasn't very knowledgeable of questions asked. This hotel was rated an 8 - very good, and from the pics it's looked like the rating matched. But I would rate this hotel a 6 - average. If I have a choice I would not stay at this hotel again. "