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"I would highly rate the location of this hotel. It is 2 minutes away from the main square and getting into Sassi. 10/10 if you're looking for a place close to the tourist attractions, but don't want to drag your bags through the stairs of the Sassi. The rooms were very clean, and were left very clean every day by the cleaners. It does feel more like a business hotel than a vacation hotel. The staff was alright, they weren't super friendly, but they weren't rude either - which made us feel more like a business hotel type of vibe. The parking situation is confusing - they do have a parking garage for €18/night, however it's first come first serve, so not guaranteed to get a place. BUT, it's also in the ZTL zone - they do make you sign a form with your license plate to make sure you don't get fined, but I'd say rather find parking in the nearby streets outside ZTL or there's a parking garage 3-4 mins walking distance that's outside ZTL. This communication of parking was also alright from the hotel, and it was more so of figure it out yourself. Don't get me wrong, the staff is nice, but the hotels we stayed in, in rest of Italy, the hospitality there was next level, which is why the staff here felt average. But overall, highly recommend this hotel for the cleanliness, top location, breakfast, good rooms!"

"Ok so location was PERFECT and staff was so so helpful !! Room was beautiful and breakfast was great. What this room lacked was no espresso machine in room, no A/C, No body lotion, no iron, no usb phone charging points. Another thing. You cannot take ur car there and you have to park the vehicle far away. These hotels call super expensive cabs for lile siper short distances and are taking advantage of that. This is borderline exploitation. Hotels shud run super cheap or free shuttles to help tourists. "

"Beautiful stay in the Hotel. Was everything that was advertised and shown in pictures. Would highly recommend a stay here. "

"What an amazing place!! The room was perfect and the breakfast was very nice. We enjoyed the thermal bath immensely. The staff was friendly and helpful."

"Magical experience living in a cave with all the modern luxuries. Clean room. Great breakfast. Very helpful staff. Matera was beautiful (although weather wasn’t great). "

"We had a wonderful time, the hotel was amazing, the location was perfect, the breakfast was superb, we loved our room too. I highly recommend this hotel and would definitely stay here again. Thank you for making us feel welcomed"

"The breakfast was fabulous. As many coffees as you wanted, and the best service in the friendliest manner possible."

"This was a special place to stay. it was in the middle of everything, so when you were walking around the town, you were halfway to everything. We got great recommendations from the staff for places to eat and we went to a wonderful pizza place around the corner. The breakfast was very good, and the room was really nice as well. We loved the spa so much. It was a one-of-a-kind experience. To top it all off, the rate was very reasonable! I would love to come back here. "

"Rooms very unique and attention was amazing. Extremely warm personnel. Very well situated place. "