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Reviews of The Signature at MGM Grand (All Suites)

4.5 out of 5
The Signature at MGM Grand (All Suites)
145 East Harmon Avenue, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 957 out of 1580 reviews" "
Rating 8 - Good. 347 out of 1580 reviews" "
Rating 6 - Okay. 115 out of 1580 reviews" "
Rating 4 - Poor. 71 out of 1580 reviews" "
Rating 2 - Terrible. 90 out of 1580 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Uttama, Mumbai

Liked: Cleanliness, amenities, property conditions & facilities
Overall good
Stayed 2 nights in May 2024

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff was Professional and friendly. The suites where clean and comfortable. We will be back. We come to Las Vegas often, this was definitely one of best stays.
Stayed 4 nights in May 2024
Response from Signature Managment on 10 May 2024
Good afternoon,Thank you very much for your review! We look forward to seeing you again soon here at the Signature. Best Regards,Signature Management

4/10 Poor

Brent

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No automatic drapes ! Very far from food and casino
Stayed 4 nights in May 2024
Response from Signature Managment on 10 May 2024
Good afternoon,Thank you for your review. We're sorry to hear that we didn't have your preferred preferences here at The Signature. Thank for staying at our hotel.Best Regards,Signature Management

6/10 Okay

Chariti, San Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's clean and a break away from the strip but SOOOO close to walk. There's a tunnel walkway to MGM Grand. Very easy. We were put into an ADA room, which had some small issues in the bathroom. Also, the space between the bottom of the bathroom door and the tile floor is about 1.5 inches.... ZERO #2 privacy. Because it's ADA and everything is setup for that, the closet rod was 4 feet from the floor. My long dresses couldn't be hung. Not the room I'd pick but the room we got, perhaps from getting a too cheap package through Expedia. The fold out couch was used and it was very comfy. There is no substantial food on property. They have kitchenettes. Very close walk to target for water. Water in room is $9 per bottle. Has fridge that works. Overall, it's ok.
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Managment Team on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bernard W. Cicirelli,

Liked: Cleanliness, staff & service, property conditions & facilities
A little difficult checking in because the reservation was made through E x p e d i a.
Stayed 4 nights in Apr 2024
Response from The Signature Hotel Management Team on 8 May 2024
Good Morning,Thank you for choosing The Signature for your recent stay. We apologize for any delays during the check in process. We hope that our front desk team was able to rectify the situation in a timely manner. We thank you for your feedback and hope so see you again in the near future.Thank You,

8/10 Good

Jeffrey

Was the first time in Vegas good experience
Stayed 4 nights in Apr 2024
Response from The Signature Hotel Managment Team on 5 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wilfrid Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the quiet and the no-smoking Having the in door walk way between the towers and main hotel is excellent.
Stayed 5 nights in Apr 2024
Response from The Signature Hotel Managment Team on 2 May 2024
Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

8/10 Good

Shayna, Bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Shaynabergeron6@gmail.com
Stayed 1 night in Apr 2024
Response from The Signature Management Team on 3 May 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will make this my go-to each time I visit Vegas! Had security staff at entrance to property and the condos are connected to the MGM Grand where you can access the monorail (and floating river!) Close walking distance to the Strip. The gym is great but can get very crowded. Room is very quiet with a beautiful view. Only drawback is that valet parking is not available after 10pm.
Response from The Signature Hotel Management Team on 29 Apr 2024
Good Afternoon,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms were ok. My issue was lack of food around the area. I had to walk to the MGM to look for a couple of sprites at night, since the vending machines didn't work and there was no on site store.
Stayed 2 nights in Apr 2024
Response from The Signature Management Team on 30 Apr 2024
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean quiet and safe
Stayed 4 nights in Apr 2024
Response from The Signature Hotel Managment Team on 30 Apr 2024
Thank you for your feedback, and 5 out of 5 rating.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Signature Hotel Managment Team on 29 Apr 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay, and we look forward to your next visit to The Signature.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet part of MGM complex about 5-10 minute indoor walk to gaming floor/Grand lobby. Spacious room with small kitchenette (fridge free to use). Pool at each of 3 towers (in summer) plus access to main pool complex.
Stayed 3 nights in Apr 2024
Response from Signature Managment on 25 Apr 2024
Good morning,Thank you for your feedback and your good rating about our hotel! We hope to see you again soon here at The Signature.Best Regards,Signature Management

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay no issues wish the pools in tower 1 and 3 were open
Stayed 4 nights in Apr 2024
Response from Signature Managment on 24 Apr 2024
Good morning,Thank you for your feedback. Our pools at tower 1 and 3 will be opening up for our summertime. We hope to see you soon again here at the Signature.Best Regards,Signature Management

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very convenient. Will definitely stay again.
Stayed 4 nights in Apr 2024
Response from The Signature Team on 24 Apr 2024
Thank you so much for your review. We will be happy to see you again at the Signature hotel. Please feel free to contact us if you have any questions or concerns.

10/10 Excellent

Dr. Idris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MGM charges more than the property taxes quoted on Expedia site when you check in and they hold on to the extra charge for up to 3 weeks after you checked out. Not a fair practice.
Stayed 2 nights in Apr 2024
Response from The Signature Team on 24 Apr 2024
Thank you for your review Dr. Idris. It looks like the incidental deposit has already been released on our end on 4/18. Please contact your bank if it is still holding on your bank account. Please feel free to contact us through phone or email if you need our assistance.

10/10 Excellent

Carol, Ft Washington

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Signature Management Team on 23 Apr 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noise from nearby airport
Stayed 3 nights in Apr 2024
Response from Signature Managment on 20 Apr 2024
Good afternoon,We're sorry to hear that you experienced some noise staying inside your room. In the future we would be happy to assist you with available options to best assist you with any issues.Thank you,Signature Managment

10/10 Excellent

Josh C

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and clean
Stayed 1 night in Apr 2024
Response from Signature Managment on 24 Apr 2024
Good morning,Thank you for your feedback! We hope to see you soon again here at The Signature.Best Regards,Signature Management

6/10 Okay

Maria

It was okay
Stayed 2 nights in Apr 2024
Response from Signature Managment on 20 Apr 2024
Good afternoon,Thank you very much for your feedback! May we kindly ask what it would take to receive a perfect score from you? We're always looking for ways to even better our guest experience.Thank you,Signature Managment

10/10 Excellent

David Paull Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a 1 bedroom suite upon arrival free of charge. Staff is great. Rooms are clean and comfortable. Our first time but would definitely stay again.
Stayed 4 nights in Apr 2024
Response from Signature Managment on 20 Apr 2024
Good afternoon,Thank you very much for your feedback! We look forward to seeing you back again.Thank you,Signature Managment

2/10 Terrible

Anahita

Response from Signature Managment on 9 May 2024
Good afternoon,Thank you for taking the time on leaving us your rating. May we kindly ask what it would take for us to receive a perfect score from you? We're happy to hear all our guest's feedback to look for more ways on even bettering our guest service.Thank you,Signature Managment

10/10 Excellent

Chris, toms river

Stayed 5 nights in Apr 2024
Response from The Signature Hotel Managment Team on 9 May 2024
Thank you so much for the positive review. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to your next visit to The Signature.

8/10 Good

Catherine

Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 8 May 2024
Good Morning,Thank you for your feedback. We are delighted to know you enjoyed your stay.Thank You,

10/10 Excellent

Elizabeth, Cottage Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Managment Team on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! We had an amazing stay. The only downside was our room downgrade. We had originally booked a room with a balcony and we got downgraded to a room without a balcony.
Stayed 3 nights in Mar 2024
Response from The Signature Management Team on 15 Apr 2024
Thank you for choosing The Signature at MGM Grand while visiting Las Vegas. Thank you for also sharing your feedback. We regret to hear about your disappointing experience at check in which fell short of your expectations. This feedback will allow us to address these concerns with the respective teams. Thank you again for bringing this to our attention.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Signature Management Team on 17 Apr 2024
Thank you for your feedback! We really appreciate it.

10/10 Excellent

ronald

Stayed 3 nights in Apr 2024
Response from The Signature Hotel Managment Team on 5 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Therese

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and polite staff, clean, spacious suites. Quiet.
Stayed 2 nights in Apr 2024
Response from The Signature Management Team on 15 Apr 2024
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 Excellent

Britany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a 5 start hotel ! I will definitely be staying here again my next trip to Vegas . I was even able to check in early with no fee ! Very easy check in and check out process!
Stayed 2 nights in Apr 2024
Response from The Signature at MGM Grand Management Team on 13 Apr 2024
We are so glad that you enjoyed your stay with us! Thank you for such a positive review. We look forward to welcoming you back to The Signature soon!

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice and centrally located. Could definitely use a modern refresh but was clean, well amenitized and would overall recommend.
Stayed 3 nights in Apr 2024
Response from The Signature Management Team on 13 Apr 2024
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 Excellent

Emily Saad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a great hotel if you’re looking for extra space near the strip. Check-in process was easy; staff were friendly. We appreciated the access to MGM Grand and their pools. One thing to note is we booked this hotel partially because of the kitchen area, and there are no dishes, silverware, cookware within the space, so we really didn’t use it. Overall, this was a great, spacious hotel and we would stay here again.
Stayed 3 nights in Apr 2024
Response from The Signature Management Team on 13 Apr 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

8/10 Good

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice… however, next time I will choose a hotel that is closer to the strip. I chose this hotel because their resort fees were cheaper. However, it was a bit far from all the action. I preferred the dining options that were at the Venetian.
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 11 Apr 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay! Thank You,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was fast and treated our rental with care. Pool and bar were great. Room was clean and comfortable
Stayed 5 nights in Apr 2024
Response from The Signature Hotel Management Team on 11 Apr 2024
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is in older property. The room was quiet. If you stay here get some hand soap. They told me they don’t provide hand wash/soap anymore. We asked and they told me they don’t provide it anymore.
Stayed 1 night in Apr 2024
Response from The Signature Management Team on 9 Apr 2024
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 Excellent

Jamie Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Signature Hotel Management Team on 11 Apr 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

2/10 Terrible

Ronald, independence

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My stay at Signature at the MGM Grand was nothing short of a nightmare. The hotel's exterior may boast luxury, but once inside, it quickly becomes apparent that it's seen better days. The decor feels outdated, and there's a pervasive sense of neglect throughout the premises.Upon arrival, we checked in at valet parking and received a pass. However, when we returned to the hotel after a mere six hours, we were shocked to find that there was no available parking due to alleged capacity issues. The valet attendants were unapologetic and unsympathetic, leaving us stranded with nowhere to park our vehicle. To make matters worse, we were then directed to another hotel, forcing us to endure the inconvenience of shuttling back and forth between properties. This unexpected turn of events put a damper on our entire stay and soured our experience with the hotel.Furthermore, the staff members we encountered during our brief time at the hotel were far from friendly or accommodating. Their lack of professionalism and indifference to our concerns only added to our frustration. It was clear that customer satisfaction was not a priority for them.Overall, my experience at Signature at the MGM Grand was one of profound disappointment. From the outdated facilities to the lackluster service, every aspect of our stay fell short of expectations. I will certainly never consider returning to this establishment and would caution others against making the same.
Stayed 5 nights in Apr 2024
Response from The Signature Management Team on 9 Apr 2024
•Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again. Thank you.

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice and loved it.
Stayed 2 nights in Apr 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Need more breakfast options and affordable lunch options
Stayed 3 nights in Mar 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you for providing your feedback. We will be relaying this to the respective department.

10/10 Excellent

Paul Tasman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything really, location was ideal,
Stayed 7 nights in Mar 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 Okay

Ronald

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My room had a loud noise coming from the sync. Engineering came by to try to fix it. The sound did lower but the noise stayed. Staff are friendly but unable to do much and I couldn’t be moved to another room.
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you for providing your feedback. We apologize for the inconvenience you endured during your stay. Our engineering team will be looking into this further since you stated it was not able to be rectified completely. Thank you again for your feedback.

8/10 Good

YUEN LING

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is not so close to the strip. the good is it link to MGM GRAND with cover walkway. The best selling point is quite and the room is big.
Stayed 4 nights in Apr 2024
Response from The Signature Management Team on 6 Apr 2024
Thank you so much for your feedback. Glad to hear you enjoyed our rooms and quiet accommodations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Signature Hotel Management Team on 7 Apr 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool. Slept like a baby! Comfy beds
Stayed 4 nights in Mar 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great time can’t wait to come back
Stayed 3 nights in Apr 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice! The only thing I would suggest is some touch up on the outer door frames to the rooms. The elevators were very scuffed and scratched
Stayed 4 nights in Mar 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, but Expedia absolutely screwed up the reservation. Y'all definitely owe me a few million points. TIA
Stayed 1 night in Mar 2024
Response from Signature Managment on 5 Apr 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Las Vegas! Family friendly since is a non smoking resort. It’s very clean and have good food. Staff was super nice.
Stayed 3 nights in Mar 2024
Response from Signature Managment on 2 Apr 2024
Good afternoon,Thank you very much for your feedback, we look forward to seeing you again soon here at The Signature.Best Regards,Signature Management

8/10 Good

Irene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Signature Managment on 3 Apr 2024
Good morning,Thank you for your feedback we hope to see you again soon. Thank you, Signature Managment

8/10 Good

Edwin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently corrected to main MGM. Nice selection of food choices. Very close to Top Golf.
Stayed 4 nights in Mar 2024
Response from The Signature Hotel Management Team on 31 Mar 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.