4 outdoor pools, open 9:00 AM to 6:00 PM, cabanas (surcharge)
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Reviews of MGM Grand Hotel & Casino

4 out of 5
MGM Grand Hotel & Casino
3799 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 5917 out of 13834 reviews" "
Rating 8 - Good. 3217 out of 13834 reviews" "
Rating 6 - Okay. 2078 out of 13834 reviews" "
Rating 4 - Poor. 1332 out of 13834 reviews" "
Rating 2 - Terrible. 1290 out of 13834 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful had a great time we will be back
Stayed 4 nights in Apr 2024

4/10 Poor

Melissa, Mishawaka

Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately, I booked a room from the website, but when I got to the hotel, they told me first come first serve even although I selected the room and paid for it. I couldn’t get it when I got at the hotel and the receptionist the one that I found was not helpful.
Stayed 2 nights in May 2024

4/10 Poor

Gabriel

Disliked: Staff & service, property conditions & facilities
Front desk was rude
Stayed 1 night in May 2024

6/10 Okay

Tanya

Disliked: Staff & service, amenities, property conditions & facilities
The smell of smoke and vaping was so thick and gross on the casino floor. The air felt heavy and uncomfortable. Also the mobile check-in on the app did not work. The digital key you can use to get into your room didn't work. The mobile app did not work for check-out either. Will not return to MGM Grand.
Stayed 1 night in Apr 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great! There’s also a nice food court in this hotel for when you don’t want to spend a ton of money on a meal. Rooms were fine. Clean, but nothing special.
Stayed 2 nights in Apr 2024

2/10 Terrible

Nicholle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wasn’t able to stay. I booked it for my son. He’s only 20 years old when he went to check in he was told he couldn’t stay. The person helping said he would get a full refund.
Stayed 1 night in May 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean property and the beds and pillows are just fabulous best sleep I’ve ever had. I also enjoy how the property has so many dining options and shows. You don’t have to leave the property if you don’t want to
Stayed 3 nights in Apr 2024

6/10 Okay

Scharia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk wasn't welcoming. I tried to check in on the mobile app they still didn't have a room ready for us so we had to wait (check in time is 3 pm we actually checked in at almost 7 pm) we asked if we could get a room closer to the elevator she said yes, we ended up getting a room super far from the elevator. We come to Vegas almost once a month and try different hotels and this one unfortunately wasn't welcoming nor helpful
Stayed 1 night in May 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bradley, KIHEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Yeng

Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

mikaela Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fine. Bathroom toilet was dirty, wasn't cleaned properly.
Stayed 4 nights in Apr 2024

10/10 Excellent

HILDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Steffen William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Apr 2024

8/10 Good

Delrina

Liked: Staff & service, property conditions & facilities
Nice updated studio room but kinda not that clean, saw many stains when I got to my room
Stayed 1 night in Apr 2024

10/10 Excellent

ibra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in May 2024

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk who checked me in was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Review of MGM Hotel Las Vegas: I have been a long-time fan of the MGM Hotel in Las Vegas, but my recent experience was extremely disappointing. Upon arrival, I requested a room close to the elevator due to knee problems, which they accommodated. However, upon entering the room, it was dirty, the door was left open, and it was evident that someone had just vacated the room. The bed was messy as if someone had been lying on it for a while, there was a used water bottle, the TV was on, and the bathroom smelled strongly of feces, indicating recent use. This was incredibly uncomfortable for both me and my wife, especially arriving close to midnight. Unfortunately, there were no other rooms available near the elevator, so we were forced to accept the dirty room. Additionally, we encountered issues with the room key not working properly. We had to visit the front desk multiple times to get new keys, which was frustrating considering the hotel's large size and the distance to our room on the 16th floor. Despite repeated attempts, the hotel staff couldn't resolve the door issue or provide an alternative room. Overall, this experience was incredibly disappointing and marred what is typically a favorite hotel of mine. While the hotel offers great amenities like excellent restaurants and a spectacular casino, the cleanliness and door issues severely impacted our trip. I hope the hotel addresses these issues to maintain its reputation in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manish

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Kristina

Disliked: Staff & service
Didn’t even let my husband check in so that money was wasted. Was super rude and wouldn’t help him at all. Do not recommend.
Stayed 1 night in Apr 2024

4/10 Poor

Carlos

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sewer smell all over the facility especially in the rooms around 3 am /7am nasty sewer smell makes you gag horrible
Stayed 5 nights in Apr 2024
Response from Guest Experience on 1 May 2024
Dear Carlos,Thank you for taking the time to share your feedback regarding your recent visit to MGM Grand. We are truly saddened to learn that you had such a distressing experience due to the unpleasant sewer smell. We will make every effort to address and rectify any issues to prevent this from happening again in the future. Once again, we deeply regret the inconvenience caused and thank you for bringing this to our attention. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool!!
Stayed 5 nights in Apr 2024

2/10 Terrible

Ashley

Travelled with partner
Disliked: Amenities
What i didnt like was there was a fee to use the mini fridge and then did not have no soap in the shower had to go buy my own! Also bed sheets were dirty.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Chanthida

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lawren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Yunye

Travelled with family
Liked: Cleanliness
only support auto check-in for rooms with poor quality.
Stayed 1 night in Feb 2024

6/10 Okay

Sophia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except for Check in which took 3 extra hours. They told us the room would be ready by 3pm and by 6pm I had to go to the front and ask about the room. The told me a text message would be sent when the room was ready.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, Lynwood

Stayed 1 night in Apr 2024

2/10 Terrible

Haseeb

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the varst location. No breakfast casino was very limited machines. Buffett was very bad and very small in my local casino 1/2 of the price is very large buffet
Stayed 3 nights in Apr 2024

8/10 Good

James Arthur

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Angela, Claremore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

JAIME

Travelled with family
Liked: Cleanliness, staff & service, amenities
I don’t like the access to the pool true the casino
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful huge resort that is in a great location to get around Vegas!
Stayed 4 nights in Apr 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

tandy

Disliked: Staff & service, property conditions & facilities
Ẃorst hotel stay I've ever had. Overpriced. And then they charge you again. And again. My room smells like someone took a dùmp in it and it still smelled like it when i left. They're was no coffee pot. You have to once again spend money at Starbucks when you've already paid for a room that should include something as simple as coffee. You have to pay extra if you want to use the mini fridge. I stayed at the Best Western a few weeks prior and the cost was a third of what i paid at MGM Grand but i had a coffee maker, a mini fridge AND a microwave. The MGM was not any nicer. At all. The location to the monorail was the only perk. Also, you have to pay for parking. It's ridiculous! The MGM Grand is the reason i will not be returning to Vegas AT ALL, EVER AGAIN.
Stayed 2 nights in Apr 2024

4/10 Poor

Sheryll

Travelled with partner
Disliked: Property conditions & facilities
the room we stayed, the sink leaking urderneath and sink no stoppers or the pop up plug! i accodentally drop the toothpaste cover and i cant get it out. as well as the shower tub, if u drop something there u cant get it anymore.
Stayed 3 nights in Apr 2024

10/10 Excellent

George, Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Ciara

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

MOISES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Apr 2024