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Reviews of OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Reviews

6.0
Rating 10 - Excellent. 1467 out of 6587 reviews" "
Rating 8 - Good. 1169 out of 6587 reviews" "
Rating 6 - Okay. 1237 out of 6587 reviews" "
Rating 4 - Poor. 1161 out of 6587 reviews" "
Rating 2 - Terrible. 1553 out of 6587 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024

2/10 Terrible

Yla Rose

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very dirty. All surfaces are dusty. The carpet was filthy. The elevators are always broken. We had to take the stairs to and from the 14th floor. I asked for room service the morning before I left the hotel and came back late in the evening with a room untouched. All towels are on the floor and we have no towels to use after a long day. I had to call again but since it is so late, we only got towels and the room is as filthy as it is when we arrived. I have no problems with the facility being old or cheaply managed bec that has nothing to do with cleanliness.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 1 May 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback, we will make sure our Management, and Housekeeping Teams are aware of this situation.

10/10 Excellent

Dmitrii, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 3 nights in Jan 2024
Response from OYO Reservations Dept. on 1 May 2024
Thank you for the kind review. Please come see us again soon!

4/10 Poor

Sara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff here is very friendly. The hotel was not good. There was construction or maintenance outside the window every day. The sink filled with water fast and drained very slow, so you couldn't use it normally. The AC was not working properly, and the filter was completely covered with a thick layer of dust. There was only one elevator operational, and there was no clear stairway signs. You can find find better accommodations for the same price or pay a little more for something nicer.
Stayed 6 nights in Apr 2024
Response from OYO Reservations Dept. on 1 May 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

6/10 Okay

Alexis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 1 May 2024
Please come see us again soon!

2/10 Terrible

Keri

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well to start off the elevators where broken there was only 1 working elevator to reach up to the upper floors of the hotel we get to the room and the sheets on one of the beds has a big brown mark on it the beds are way out dated and have probly been in the room since the building was built and like sleeping on a piece of plywood then trying to take the elevator back down it completely shut down and was stuck on the elevator then had to get off as soon an I could to take the stairs down next time I wouldn’t stay there unless some serious updating was done and elevators fixed
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
We want our guests to have the best experience possible where everything exceeds their expectations. We are sorry if that was not the case during your visit.

8/10 Good

Samuel, Kahului

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 1 May 2024
Please come see us again soon!

4/10 Poor

BRIANNA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was broke the whole time. The rooms was ok the pictures on the website was not what the room look. The hotel was just ok
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

4/10 Poor

Adriel

Travelled with group
Disliked: Cleanliness, amenities
Didn’t like there is a resort fee but you still pay $18 a day for parking and no fridge or microwave in the room. None of the ice machines worked and the elevator only worked half the time. There was no shampoo, conditioner, or body wash in bathroom when I arrived. Thank god I brought my own. I asked for six extra shower towels for the weekend and only brought me two. Overall not impressed and won’t stay again.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
We want to personally apologize that the hotel did not meet your expectations.

6/10 Okay

Marie

Disliked: Cleanliness, property conditions & facilities
Our first room was dirty, the balcony door was broken which caused our room to be cold ( it was cold that day) and the bathroom was filthy.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

2/10 Terrible

Devontae

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator barely worked had to keep taking the stairs. There was a leak in the hallway and it smelled like mildew. Ice machine on my floor didn’t work. Housekeeping never brought any new towels
Stayed 5 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
Let us assure you that what happened in your case is not typical of Oyo Casino/Hotels’ service and standards. We will share your comments with our management and staff, especially our Housekeeping and Engineering Departments so they can take the necessary steps to correct this situation.

2/10 Terrible

Yudalys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 1 May 2024
Please come see us again soon!

2/10 Terrible

Frances

Disliked: Cleanliness, staff & service
Front desk staff not friendly. We booked a king bed, we got to our room it was 2 double beds, they did not say anything when we checked in when we ask they said they ran out of king beds. The room was not very clean mainly the bathroom. Sink and toilet were not cleaned.
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
A well-trained staff that meets guest expectations is basic for a good stay. I am sorry if this was not your experience.

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, outdated and rundown facility
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

4/10 Poor

Theodore

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our sink and bathtub didnt drain, and all the elevators went down everyone had to use the stairs in the building. The staff was rude also...
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
Thank you for taking the time to provide your review. We apologize if your stay was less than you had hoped for but we appreciate your candid feedback!

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
Please come see us again soon!

6/10 Okay

blanca

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
Please come see us again soon!

4/10 Poor

Jordan

Disliked: Property conditions & facilities
Elevators never working. The tub would back up when I would shower so I would have to wait for it to drain before I could wash my ankles and feet and would have to do one at a time because it would backup so fast.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 30 Apr 2024
Please come see us again soon!

2/10 Terrible

ashley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give them 0 stars, I would! This was the worst experience by far I have ever encountered at a “resort”. The elevator was constantly out of service and our room was on the 16th floor. We never had our room serviced, not one time while we stayed. We had to keep calling and asking for more towels and for them to empty the trash; we were there for 4 nights. The gym was closed and they never disclosed this to us. When we approached the front desk about this, they offered us free buy one get one drink tickets. Um, We don't drink. We wanted to use the gym, hence the resort fee. I’ll never stay here ever again. Customer service is horrible and not worth a penny of the money I paid to stay here.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

2/10 Terrible

MARCELA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
Please come see us again soon!

2/10 Terrible

Cherritha

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had dirty rooms.. the toilet didn’t flush.. the water didn’t go down while showering.. there was no place to park
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
Please come see us again soon!

2/10 Terrible

Bobbette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 29 Apr 2024
Please come see us again soon!

10/10 Excellent

Ann

Travelled with family
Liked: Amenities
I loved it
Stayed 1 night in Feb 2024
Response from OYO Reservations Dept. on 26 Apr 2024
We are happy to hear you enjoyed your stay. Come back and see us again soon!

2/10 Terrible

kevork

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 25 Apr 2024
Please come see us again soon!

10/10 Excellent

Sharon, Crossfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. Rooms are nice (but not made up every day so that was a bit of a bummer), the people are WONDERFUL, the casino has an almost intimate feel to it because it's smaller, the food was really quite good. We will definitely be recommending it to friends and we will definitely be returning!
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 25 Apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

2/10 Terrible

Arminda

Disliked: Cleanliness, staff & service, property conditions & facilities
It is deteriorated, too old, dirty, the beds are very terrible, the bathroom next to the shower is terrible, it has rust, the air conditioning does not work
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 25 Apr 2024
We apologize that your stay with us did not exceed your expectations. We appreciate your candid feedback.

10/10 Excellent

Monique

Liked: Staff & service, property conditions & facilities
Older hotel perfect for one night. Elevator was sketchy
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 23 Apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 Excellent

Rachelle J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff the accommodations are a little outdated but doable. Love the fact that we don't have to walk a mile to our rooms and recreational areas. Elevators are a little slow stairs are far away and creepy. Would like to see more food choices for us all nighters. We had no problems checking in early (10am w/fee) or checking out express. Walkin distance to most attractions. Totally would stay again!
Stayed 6 nights in Apr 2024
Response from OYO Reservations Dept. on 23 Apr 2024
Thank you for the kind review. Please come see us again soon!

4/10 Poor

Analyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I know the staff tried their best however it is the condition of the building that is the issue. The elevator is not reliable at all. We had to walk through the staircase and it was not pleasant.The gym was under renovation so we could not use it. The rooms especially the airconditioner is ancient. Tne only updated thing in the room is the smoke detector.The TV was not working. Again, the staff tried their best but the building needs to have a renovation.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 23 Apr 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

2/10 Terrible

Denny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
workers were rude , charged me 30 dollars for checking in early.I was staying one night charged my card 250 for incidentals for the one night...outrages!!!!
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 23 Apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

6/10 Okay

Raymond

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is close to the strip and big casinos but is in need of a refurbishment. Only one elevator was working out of three during the stay and the room door looked as though it had been kicked in at some point. Not very clean or new feeling. Fairly cheap but still charged parking for every day of the stay and also a “resort fee” the dining is pretty limited and not great for breakfast. The pool area is nice with two pools but only one was heated and the hours weren’t that convenient. 9:00 am to 7:00 I think? All in all this is a budget hotel that is a bit rundown. If you don’t plan on spending much time in the room or don’t have your kids with you (like we did) it’s ok.
Stayed 6 nights in Mar 2024
Response from OYO Reservations Dept. on 23 Apr 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

2/10 Terrible

Griselda

Disliked: Cleanliness, amenities, property conditions & facilities
They charge extra $50 daily for amenities. Amenities are normally included every where else. Pubic hairs and filthy bathroom shower curtain. Elevator on third floor was unavailable. Stairs stop on 2nd floor. Fire escape charts are not available. Sad situation.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

8/10 Good

Darrell

Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from OYO Reservations Dept. on 22 Apr 2024
Please come see us again soon!

2/10 Terrible

jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos when reserving my room were very misleading. Water pressure was horrible in my bathroom and shower had mold! I will not be returning to this hotel ever!!
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

8/10 Good

Sabine

Travelled with partner
Liked: Staff & service
Good texting communication. Clean and quiet.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
We love hearing this, Sabine! We hope you will come back and see us again soon!

6/10 Okay

Kim

Travelled with family
Disliked: Staff & service, property conditions & facilities
Easy walking distance to the strip and close to the airport. This property is very dated. The elevator to floors 1-10 only had 1 out of 2 working for 3 of the days I stayed. The elevators from floors up to 19, had 2 of 3 elevators work finally on Saturday in the afternoon. The room lamps only had 1 which had the knob to click on. The bathroom was very dirty and need new molding for the tub as was mildewy. Table in the room was dirty and was glad I had Lysol wipes. Bed was comfortable.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
We apologize that your stay with us did not exceed your expectations. We appreciate your candid feedback.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
There was only one of three elevators on the Ocean towers.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

10/10 Excellent

Antonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

6/10 Okay

mehrdodd

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
Please come see us again soon!

2/10 Terrible

Eva

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators are a death trap. Doors open and close spontaneously. Buttons light up randomly including the emergency fire department. Takes you to random floors and then the doors get stuck and don't open. We decided to take the stairs 15 floors down when we checked out and it was way better and faster. Unfortunately there's no stairs from the 2nd floor to the first and we quickly found out other people were also doing the same. We had to take the elevator down one floor and we couldn't get out fast enough.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 22 Apr 2024
We appreciate your feedback and candid review, Eva. We are disappointed that you did not enjoy your recent stay as we never want our guests leaving not having had the best experience.

6/10 Okay

Philip

Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 23 Apr 2024
Please come see us again soon!

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0 stars if I could. Room was filthy, they lost a package that was delivered for me, and was charged an early check-in fee despite me calling in ahead of time and being promised there would be no fee. Decided to give them a chance despite the near-unanimous 1-star reviews. Never again. If you're travelling on a budget, the next step up will absolutely be worth it, avoid this place like the plague.
Stayed 5 nights in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

8/10 Good

Jared Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It has the 1990s Vegas charm
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
Thanks for this kind review. We are glad to hear you enjoyed your visit with us. Come see us again soon!

2/10 Terrible

Marco Antonio

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't get the room i booked something about it being reserved by a third party which would be Expedia i had too pay for a room with my card and was charged 200 dollars and deposit i took pictures of the bugs on the wall shower drain took forever to go down not the best experience
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
Please come see us again soon!

10/10 Excellent

Ace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door to the Tropicana until it gets torn down for the new baseball stadium that will going in place of the Tropicana.. hope this place stays exactly the same
Stayed 6 nights in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

4/10 Poor

Gary

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Once you got to the third floor you were forced to take the stairs down as the buttons were smashed into the wall and would not call the elevator.
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

4/10 Poor

Jim

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator buttons on the 3rd floor Oceanside Tower were broken and pushed in and would not call the elevator to the floor. To be able to leave the 3rd floor we had to use the stairs.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 21 Apr 2024
We apologize that your room and stay were not what you had hoped for. We will pass your feedback to our Management and Engineering Teams to ensure they are aware of this situation.