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Reviews of OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Reviews

6.0
Rating 10 - Excellent. 1475 out of 6648 reviews" "
Rating 8 - Good. 1173 out of 6648 reviews" "
Rating 6 - Okay. 1251 out of 6648 reviews" "
Rating 4 - Poor. 1169 out of 6648 reviews" "
Rating 2 - Terrible. 1580 out of 6648 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Lorena

Disliked: Property conditions & facilities
Na
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 15 May 2024
Thank you for your review.

2/10 Terrible

Alexiss

Terrible
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 15 May 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Jeannie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was HORRIBLE! The General manager and the shift manager were so rude!! They charge you a resort fee for a nasty hotel. Out of 6 elevators only ONE was working. It would be over 20 minutes to even get into one. We were on the 11th floor and would take the stairs instead.. Then we received a notice that the smoke detector detected smoke in our room therefore we were going to be charge over $400. I tried talking to the front desk and they gave me a script of that it was non refundable and I had to dispute it with my credit card. Spoke with 2 shift managers who laughed at me when I explained that I didn’t smoke and have never smoked. She was being sarcastic and plain rude! I happened to check the BBB and there are hundreds of complaints for the same reason. So they charge you cheap for your room but get you with these nonsense fees. It is ridiculous.. I will NEVER stay there again. I have submitted multiple complaints to get my refund and it has not happened!! DO NOT STAY AT OYO!!
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 15 May 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

10/10 Excellent

Maysa

Stayed 4 nights in Feb 2024

2/10 Terrible

Roy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and a couple minutes the toilet started to flood . I have a video and pictures .. the lady down stairs was super rude about it . And didn’t want to switch my room . The line was super long to check in as well one one person working in the front it was the worse
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 14 May 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

2/10 Terrible

Yesenia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one elevator to get to my room, wait time was unreasonable. I had to walk up several flights of stairs to get my room. I would not recommend anyone to stay here.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

2/10 Terrible

Georgina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from OYO Reservations Dept. on 14 May 2024
Please come see us again soon!

2/10 Terrible

arome

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 14 May 2024
Please come see us again soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 14 May 2024
Please come see us again soon!

2/10 Terrible

Laramie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible smell at the pool. Rooms a/c didn’t work. Elevators mostly down. Bathroom in room filthy.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
We’re sorry to hear our property didn’t meet your expectations. Please know that your feedback is important to us, so we’ve sent this to Management to help guide decisions that are made to improve our hotel.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Everything was great except for there was only one working elevator. And then the Hooters restaurant was terrible service. We stood there for 20 minutes, waiting to get a table and everyone ignored us.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
Thank you for taking the time to respond to our e-mail. We are sorry that the cleanliness of the room did not meet your expectations and our standards, and the restaurant experience was not always as pleasant. We will share your comments with our management and staff, especially with our Housekeeping and Food & Beverage Departments.

2/10 Terrible

Maricela

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 14 May 2024
Please come see us again soon!

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
OYO gave my room away after speaking with them multiple times traveling from Houston I was stranded outside in Vegas at midnight by myself. They said we over sold by 8. So messed up.
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

2/10 Terrible

Eriberto

Disliked: Staff & service, property conditions & facilities
If you like cold showers make sure to book here
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
We’re sorry to hear that you did not have any hot water in your guestroom during your stay. This is a basic amenity that should always be available during every stay.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
economical. liked the lower stakes... and nice staff.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
Thank you for the kind review. Please come see us again soon!

6/10 Okay

Junil

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 14 May 2024
Please come see us again soon!

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 14 May 2024
Please come see us again soon!

8/10 Good

Milivoje

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 10 May 2024
We are happy to hear you enjoyed your stay. Come back and see us again soon!

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Requested to have our room cleaned, beds changed and two bath towels nothing done. Had to walk down and get new towels on day 3. Not sure but there was a mattress changed out that appeared to have bed bugs next to the linen/service elevator. My son was covered in a huge raised rash two days later. Definitely won’t stay here again.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 9 May 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

4/10 Poor

Raymond

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The first room i was given was dirty the bathroom had grid on the floor the bathtub was dirty and the toilet paper holder was sitting on the counter.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 9 May 2024
We want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, nasty and felt unsafe
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 9 May 2024
We want to personally apologize that the hotel did not meet your expectations.

2/10 Terrible

Makesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel ruined my entire trip. I had 2 rooms that were suppose to be connected. I settled for rooms just next door just for one of the rooms to be moved due to the tub not draining. Some of the staff was really good and worked with me but it didn’t make up for the bad experience. Upon arrival, the room was dirty. I didn’t even have the energy to report it because I already had so much to report. There was people screaming at 3am down the halls. I also was followed all the way up to my room. Luckily, one of the security men noticed and intervened. There is absolutely no way I would EVER stay here again. Oh and before I end this review, I got stuck on the elevator twice! So yeah…. Never again. -100/10 would NOT recommend.
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on 9 May 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

6/10 Okay

Rhonda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was really clean I didn’t like that they hold 300$ and it takes 10 days to get your money back
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 9 May 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hospitality
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 9 May 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

2/10 Terrible

Jaiden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from OYO Reservations Dept. on 9 May 2024
Please come see us again soon!

2/10 Terrible

Ismael, TUCSON

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was broken!
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on 8 May 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Tera

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to love this place affordable and nice and Free parking but within a year since I have last been here this establishment has gone done horribly. Regrettably I will not stay here again. Needs major emprovement in cleaning had to ask for a different room bc the one we were in looked like it has not been cleaned in months. The elevators only had 1 for parking and rooms. The major down fall is parking and there was plenty of cars with no parking cards. Also the website says 15 and they were trying to charge 18. Overall for the prices being charged here I rather pay a little more for way better quality.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 8 May 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

10/10 Excellent

Marquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 8 May 2024
Please come see us again soon!

8/10 Good

Rigett

Liked: Cleanliness, staff & service
I liked it in general but it’s obvious that the hotel is old. The room I stayed looked outdated. The tub and the shower need an update. The staff service went above and beyond for sure. I forgot his name but he got dreads and I was getting anxious when I was checking in because of the unexpected amount of 300 for security deposit. High end hotels like mandalay bay asked for 200 dollars only. Anyway, this guy kept reassuring me that it’s ok to take my time. So I did. Kudos to this guy!
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 8 May 2024
Thank you for providing this feedback about your recent stay. We’re happy to hear you enjoyed our staff but apologize that our rooms did not exceed your expectations

6/10 Okay

Phillip

Travelled with group
Location
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come back again!

6/10 Okay

Joy Karen

Travelled with family
Disliked: Staff & service
convenient location close to the vegas strip. Didn't like: restaraunt would not seat me due to low staff. our room was not cleaned in 4 days.
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on 7 May 2024
You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

2/10 Terrible

Joaquin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged smoking fee half an hour before checking out, we dont smoke.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

10/10 Excellent

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities
I WOULD GO STAY AGAIN STAFF EVERY NICE
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 8 May 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough outlets in room to charge phone had to disconnect the lamps to charge phone. The water pressure in shower not food at all also the balcony door didn’t open as well as no mini fridge
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 7 May 2024
We want to personally apologize that the hotel did not meet your expectations.

6/10 Okay

Chad

Liked: Staff & service
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 8 May 2024
Please come see us again soon!

2/10 Terrible

Psavage

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The front desk people were rude and has nasty attitudes. You can't resolve anything with them. They're customer is piss poor you either be forced to pay for "detector going off or be escorted off the premises. Hooters staff SUCK! They don't even acknowledge you. Instead off addressing the customer and let them know they're short staff. They let the line get super long and people got frustrated before saying they were short staffed. Omg then the elevators didnt work. This was one hell of a stay on top of my concert being canceled this hotel left a bad taste in my mouth 0/10 do not recommend
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on 7 May 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So gross do not stay here
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 Poor

Irene

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come see us again soon!

4/10 Poor

Fabiola

Liked: Cleanliness
Disliked: Staff & service
asian mucho ruido
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
Lamentamos que su estancia con nosotros no haya superado sus expectativas. Apreciamos sus comentarios sinceros.

2/10 Terrible

Valezca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Affordable
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come see us again soon!

2/10 Terrible

Francis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I got there the room the I reserved with a king size bed was not available had to pay 25$ more each night to have a premium room. One elevator working for the whole tower you can imagine that always full. I chose the hotel for the gym and that gym was not available the whole 10 days that I had paid. I got charged 400 bucks in a smoking room that the sensor said I smoked and I wasn’t in the room at that time and cámaras are available but they decided to not check. Terrible hotel cleaness while you walk in the hall people have to put their trash bags outside because no one goes to clean. Won’t ever stay in A Expedia hotel or in a oyó hotel again. Only good thing was the location and the bar service.
Stayed 10 nights in Apr 2024
Response from OYO Reservations Dept. on 7 May 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

4/10 Poor

Isaias Malagon

Disliked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come see us again soon!

4/10 Poor

Gary, MADISON

Liked: Staff & service
Disliked: Property conditions & facilities
This property is in need of a remodel
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

8/10 Good

Monique

Travelled with group
Liked: Cleanliness
Was a good ole hotel that was clean. The staff were courteous but felt like it was a grind to serve customers. As the saying goes you get what you pay for.
Stayed 2 nights in Feb 2024
Response from OYO Reservations Dept. on 7 May 2024
We apologize that your stay with us did not exceed your expectations. We appreciate your candid feedback.

6/10 Okay

W

Disliked: Cleanliness, property conditions & facilities
Garage elevator was not working had to walk through the garage to get to the hotel. Room door was hard to close. Place just felt dingy altogether.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on 7 May 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 Poor

Bhaskar

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come see us again soon!

6/10 Okay

Cathyrine

Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come see us again soon!

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I did not like the waiting time for an elevator. I liked the location close to the strip.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 7 May 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was broken, lamp in the room doesn't work, phone doesn't work. Went down to the lobby to report the issue, but no one did anything to fix those issues.
Stayed 2 nights in Mar 2024
Response from OYO Reservations Dept. on 7 May 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

6/10 Okay

Idalia

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 7 May 2024
Please come see us again soon!