Staff guy DAVID at the check-in was so rude and arrogant for no reason! Instead of explaining things nicely “You don’t have the physical card, you won’t be allowed to check-in, no same card, you won’t be allowed to check-in, then blah blah blah, you won’t be allowed to check-in”. I had all the things, it looked like he didn’t want us to check-in at all, had me worried all the time during interaction with him.
I paid in advance, I’m the customer, please be polite to your customers!!!!