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Napa Mermaid Hotel & Suites

4.0 star property
Travelers can lounge by the pool with sun chairs or book rejuvenating spa treatments, then savor delicious meals at one of the on-site dining venues

Choose dates to view prices

Located near Love Bridge, Napa Mermaid Hotel & Suites offers a complimentary breakfast buffet and two international cuisine restaurants. Guests can relax at indoor/outdoor pools, book facials and Swedish massages at the spa, or visit the coffee shop with attentive staff service.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$307
includes taxes & fees
24 May - 25 May

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About this property

Napa Mermaid Hotel & Suites

  • Upscale hotel near Love Bridge
  • Located close to Glyki Nero Beach and Ayia Napa Sculpture Park, Napa Mermaid Hotel & Suites provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a body scrub, a hot stone massage or a detox wrap at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. In addition to a garden and a playground, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • A round-trip airport shuttle (surcharge), an electric car charging station and massage treatment rooms
    • Multilingual staff, a banquet hall and coffee/tea in reception
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 150 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs.
  • More conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Rainfall showers, eco-friendly toiletries and hairdryers
    • Wardrobes/cupboards, heating and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in Travelife – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 45.00

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cots (infant beds) are available for EUR 25.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 70.00 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 45.00 (subject to availability)
  • Crib (infant bed) fee: EUR 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the 30% of the total amount at the time of the booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Pool access available from 9:30 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the swimming pool, health club or hot tub, while guests under 15 years old are only allowed in the swimming pool, health club and hot tub with adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Napa Mermaid Hotel & Suites have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:30 AM to 6:30 PM. The swimming pool will be closed during the winter.

How much does it cost to stay at Napa Mermaid Hotel & Suites?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Napa Mermaid Hotel & Suites on 24 May 2026 start from NZ$307, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Napa Mermaid Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Napa Mermaid Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Napa Mermaid Hotel & Suites?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Napa Mermaid Hotel & Suites?

Checkout is at noon. Late checkout is available for EUR 45.00 (subject to availability).

Does Napa Mermaid Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70.00 per vehicle applies.

Where is Napa Mermaid Hotel & Suites located?

Located in Ayia Napa City Center, this spa hotel is within a 10-minute walk of Glyki Nero Beach, Ayia Napa Sculpture Park and Love Bridge. Agios Epifanios Church and Ayia Napa Aqueduct are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 437 out of 646 reviews
Rating 8 - Good. 171 out of 646 reviews
Rating 6 - Okay. 25 out of 646 reviews
Rating 4 - Poor. 9 out of 646 reviews
Rating 2 - Terrible. 4 out of 646 reviews

Reviews

Verified

8/10 Good

Shahrooz Sadeghi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with friendly and nice staff. Gym and sauna hours should be extended and start time should be before breakfast time. Inside pool not really useful, it is dark and no really eye catching structure. Good breakfast!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great views. Good access to the beach and a really nice evening bar with live music. Bit of a walk to town
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay with one of the most service minded staff I've had. Really good food and overall a very nice stay, will definitely come again.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Jak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely premium rooms at the side of the property.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

We had an amazing stay. The hotel was a wonderful experience. The staff was super polite and so helpful with our two young children ages one and four the food was amazing. The pool and the proximity to the beach and shopping was all within walking distance with our stroller, the meals were fantastic and very Perfect for what we need for our young family.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with stunning sea view! Very clean and spacious rooms with AC, friendly and helpful reception staff. Great breakfast selection with many local dishes. Big pool area with plenty of sunbeds to relax in. I wish I could’ve stayed longer!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly service. Excellent breakfast buffet. Walking distance to a beautiful beach.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with amazing staff who couldn't do enough to help and always greeting you With a smile. The hotel is walkable to the centre but also a bus stop outside the the hotel. Food was excellent
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Napa Mermaid Hotel & Suites. Everything was great — the breakfast was delicious, the rooms were very comfortable, and the hotel is perfectly located, close to the beach and the town center. The only small issue was the mattress, which felt a bit too soft or maybe a bit old. Apart from that, everything else was excellent — a solid 5 out of 5 experience!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top hotel

Our stay at Napa Mermaid was excellent. Beautiful decorated rooms nice view from balcony close to the beach and to the centre. Service top. Food really nice selection. Will return there.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Niclas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect holiday

We stayed in the grand suite and it was great. The staff is so helpful. The beach by the hotel is really good.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the Mermaid, it has good facilities, great breakfast, lovely pool and a well equipped gym. The restaurant has live music each night which was excellent. Definitely stay again
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

We stay only for one night but everything was 100% in order. Nice service and clean rooms .
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ana Lis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you 😊

Beautiful hotel, super-maintained and very clean, with super-friendly staff who make you feel pampered. The facilities are very good, with a full breakfast. It's right across from a wonderful beach. I'm also grateful that we went to celebrate my husband's birthday and they made me feel so welcome. I highly recommend this hotel.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

BIJAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

It was a fabulous property very clean superbly located. Great cocktails at the sea view terrace bar. In room dining and the breakfasts were great too. Reception staff was super helpful. Beach and supermarket two min away. We had the room with plunge pool and were very happy with everything.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Heinz Ulrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quietly located hotel on the edge of Aya Napa. Super breakfast, nice rooms, great pool with plenty of sunbeds and a view of the sea. Small beach and the Bridge of Lovers as well as the centre of Aya Napa are within walking distance. Plenty of parking spaces available, about 40 minutes' drive from Larnaca Airport.
Stayed 9 nights in Jun 2024
Verified

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We can fully recommend

A superb hotel with a fantastic location. However, the rooms would benefit from being vacuum cleaned from time to time instead of floors just being washed as it just pushes around dirt like hairs etc. Very delicious breakfast with lots of options to choose from. Very service minded and helpful staff whether at the reception, the pol bar or in the restaurant. Overrall condition is as expected and we would like to come back again.
Stayed 10 nights in Jun 2025
Verified

10/10 Excellent

Eyvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: staff very helpful and friendly, hotel was very clean and nicely decorated; great value for the facilities and quality of the hotel. Improvements: lifts were very slow; luggage room not very secure.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goof Place to Stay

Very convenient location, steps away from the beach and not far from the center. Walking distance to attractions, such as sculpture park and natural bridge/arch--a dramatic cliff. Staff very friendly. good dinning options, bar with live music on Fri/Sat/Sun evening
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here five times and will no doubt stay again. Wonderful hotel, set on the edge of Ayia Napa, just a hop from a beautiful beach and stunning coastline, and a short drive from Cape Gkreko and the Protaras area. The staff are second to none, from reception to restaurant to housekeeping. Excellent buffet breakfast and themed dinners. However, vegetarian options are limited, but they are very happy to prepare something special to order. Love love love this hotel.
Stayed 10 nights in Nov 2024
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but not like in the picture, I had sea view, but the hotel is not on the beach, is a little bit fare
Stayed 1 night in Apr 2025
Verified

8/10 Good

Susanne Kro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and comfortable room. Good breakfast, but the buffet dinner was mostly the same every evening and under Asia night there dere no asian dishes. Few alternative on fish and seafood.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Joonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was really clean and comfortable. Rooms were cleaned properly everyday, environment was clean and beautiful. Also the pool area was nice. Breakfast was fresh and there was alot of choices. Also it was nice you could ask the chef make an omelette etc. Staff was very helpful. Helped us rent an atv and got us taxi to the airport. I would recommend this hotel if you visit Agia Napa.
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So lovin it !

Perfect as always ! Really nice staff always here to help. The Junior Suite room is awesome. Nice pool and facilities, everything is clean and calm. Can wait to come back at Napa Mermaid. See ya ! ✌
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relatively small but classy establishment. The staff were absolutely charming and wonderful down to the last person. There is a very good gym for both cardio and weight training. I used the spa for a facial and massage and the staff were wonderful and provided a really top notch experience. A very very extensive buffet breakfast, though it is the same options every day, and there are 2 restaurants for dinner, with lots of very high end fine dining options within a short distance. I found my whole experience there relaxing and pleasant.
Stayed 6 nights in Oct 2024