2/10 Terrible
Kathy
Business traveller
26 Apr 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give this property zero stars that would be great. It is not advertised at not handicap friendly. The staff was not friendly or helpful when they found I booked thru a 3rd party. I booked a king suite with a hot tub. Because this was on the second floor and they do not have an elevator, I could not take this room and they would not give me another room because I booked with a 3rd party. So I walked out. Called Expedia. The hotel staff then followed me to my car and said the manager offer me another room. I had to enter thru a dark entry way at the back of the hotel, and when I open the door, the room had not been cleaned. I returned to the front desk and he gave me a different room and it was better. I was supposed to hear from the manager the next day and did not. I asked for the manager when I returned to the hotel Monday afternoon and he was there. He said that he did not have my phone number so he could not call me. Well, my number is in their system. He looked it up and then he said he already issued a credit back to Expedia for the difference in the room and I will need to check with them. He was not very nice about any of this. I received an email from Expedia said the refund was denied. But I can tell you, I will never stay at this hotel again and should have not stayed this time.
Kathy
Stayed 5 nights in Apr 2024