We appreciate your feedback Indira.

Thanks for your feedback Brenda. We are glad you enjoyed the staff and most of the entertainment at the Encore.

Thanks for your feedback Katie!

Thank you for staying with us, we appreciate your feedback!

Good morning Beth, and thanks for your feedback. the 75 pet fee, is a fee, not a deposit. And we only allow pets in one of our buildings. Our room rates are extremely competitive to all other hotels in the area, and you were certainly welcome to have stayed more than 8 hours. Thanks again for your feedback.

Thanks for your fantastic review Amy, it is truly appreciated!

Thanks so much for your great feedback Dennis!

Thanks for your great feedback Lana!

Thanks for your feedback. Vankatesh.

Thanks for your feedback Terry! Hopefully we can earn a 5 Star on your next visit with us.

Thanks for your great 5 Star review Nick! Much appreciated!

We appreciate you taking the time to share your feedback, we hope to see you again.

Thanks for your feedback Erick!

Thanks so much for your great review Randy! Very much appreciated!

Thanks so much for your great feedback and 5 Star review Steve! Truly much appreciated!!

We appreciate you taking the time to share your feedback, we look forward to you staying with us again.

Thanks so much for your 5 Star review Kelly! Much appreciated!

Clint, we apologize that we didn't meet your expectations. During our off season we only serve breakfast on the weekends. However, if guest come to the desk asking we are more than happy to set out/grab whatever our guest would like. We do set out boxes at the end of all of our buildings, as we like to take our own precautions. Again we are truly sorry your stay wasn't satisfying.

We appreciate your feedback Geanie, hopefully we can earn a 5-star review on your next visit with u.

Thank you so very much for your great feedback and 5 Star review David! Much appreciated!

Unfortunately we didn't meet your expectations which caused some frustrations and issues during your stay. Our goal is to exceed our guests expectations and provide the best customer service possible. We want to take time out to apologize for the inconvenience's that occurred during your stay with us, I have shared your feedback with our staff, as a teachable moment. We have discussed our service standards and reviewed improve able opportunities. Again I recognize your time is valuable and appreciate the feedback you have provided.

Good morning Mark and thank you for your feedback. We did unfortunately have an unavoidable water line maintenance issue that effected the building that our lakeview rooms are in and our indoor swimming pool. we apologize for any inconvenience.

Jamie, thank you for your feedback, we look forward to seeing you again.

Thanks for your great feedback Carla! Hopefully we can earn a 5 Star on your next stay with us!

Luke, thank you for your feedback, we look forward to seeing you again.

Thanks for your great feedback Caresse! We look forward to having you back at the Resort in the future!

Good morning Lisa. We do apologize if there were other guests that disturbed your sleep. That said, when you called the office and we went to investigate the issue, whoever was being loud, had apparently left by then. I would add, that when the restaurant managers left at 1:30, there wasn't anyone on any landings, streets or parking areas. We look forward to having you back to give us the opportunity to earn a 5 Star review on your next visit.

Thanks so much for your great feedback and 5 Star review Kristina! Much appreciated!

Thank you Kimberly for staying with us at The Resort. We look forward to seeing you again when visiting Lake of the Ozarks, and next trip we'll turn that 4 into 5 stars!

Thanks for your feedback and 4 Star review Nicole! Hopefully we can earn a 5 Star on your next visit!

Thanks so much for your great review Patrick! Much appreciated!

Thanks so much for your great feedback and fantastic review Lori! Truely very much appreciated!

Thanks so much for your great feedback Lindsy! Much appreciated!

Thanks for taking the time to leave a review Brian, hopefully we can earn a 5 Star on your next visit!

Thanks for your great comments and 5 Star review Russell! Very much appreciated!

Thanks for leaving a review, hopefully we can earn a 5 star on your next visit!

Thanks so much for your great feedback Andrew! Much appreciated!

Thanks so much for your great feedback and 5 Star review Dena! Much appreciated! Happy New Years!

Thanks for taking time to leave a review Mary Kay, hopefully we will earn a 5 Star on your next visit! Happy New Years!

Thanks so much for your great 10 Star Review Jermar! Very much appreciated!

Thanks so much for your review Mike! Greatly appreciated!

HI Angela,Thank you so much for 5/5 review on your recent stay! We are thrilled to hear everything was good, and we look forward to seeing you again when visiting Lake of the Ozarks!

Thanks so much for your great feedback and 5 Star review! Very much appreciated!

Thanks for your feedback Stephani. We don't advertise that we serve breakfast at the Resort, we do provide a complimentary continental breakfast, which is waffles, cereal, yogurt and juice. We did offer a great hot breakfast at the Encore Sunday morning during the Chiefs win over the Dolphins. We also don't advertise that we have room service, as most hotels and resorts at the lake do not. We apologize if you thought anyone was rude, our staff is always very friendly and helpful, and we are sorry if you caught someone at a bad moment. I doubt that you were over charged, but by all means if you believe you were, please contact our General Manager, and he can assist you with that. Thanks again for your feedback.

Thanks so much for your great 10 Star review Charlene! it is truly appreciated.

Thanks so much for your great review!

Thanks for your feedback Loretta. We are glad that you were able to get the room that you preferred. No where in our advertising or on our website or on Expedia who you booked through, does it say we have a hot tub. We do have a couple of great pools.