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"Upon checking we were place on the 4th floor after being in the Quality suites we experienced elevator shut down only to be out of service for 3 days of our stay. We were not able to take proper showers due to hot water shortage, the front desk staff seemed to not care about our concerns and choose not to address our concerns. I ask to be moved to another floor. The front desk clerk indicated that he would inform me once the rooms became available he would let me know only to have disappeared at that day of business. Our rooms never got cleaned I only asked for fresh lining and that service wasn’t provided. I assumed this is a family business it appeared that the family lived in the complex they were provided for and I as a paying customer was treated as I didn’t matter. Guess the family occupied all the lower level rooms and I as a customer had to suffer and be inconvenienced because my customer service didn’t matter to them. I hope they get to read this comment and will decide to meet the needs of your customer. "

"Eliminating the coffeemakers from the rooms was a mistake, in my opinion. "

"Nothing wrong but nothing spectacular. "

"Everything about this stay was fantastic. The room was clean and spacious, the staff was so friendly, the pool was in great condition and large, and the breakfast had lots of options and was warm and fresh. Would absolutely stay here again!"

"We arrived to check in at the hotel. Only then were we told there was NO hot water in the whole hotel. "

"I waited close to 10 minutes to check in because the guy behind the desk was on a personal phone call. He apologized after the fact that what good is that. There were approximately 10 cars in the parking lot. Yeah, they put me on the third floor, with no elevator. I’m a senior citizen center. "

"Quiet. Bathroom ton had a leak and dripped Overall a very comfortable room and facility. Staff was extremely nice."

"For the price you don’t get much. I could stay at a 4 star hotel in downtown Chicago for the price and it seemed like a plain 3 star hotel. I didn’t have many options in the area so I guess they are price gouging. "

"Ok"