Executive Room, 1 Queen Bed, Non Smoking, Balcony
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Reviews of Best Western Plus Hotel Carlton

4 out of 5
Best Western Plus Hotel Carlton
5 Rue Des Glieres, Annecy, Haute-Savoie

Reviews

8.4

Very good

Rating 10 - Excellent. 318 out of 812 reviews" "
Rating 8 - Good. 344 out of 812 reviews" "
Rating 6 - Okay. 107 out of 812 reviews" "
Rating 4 - Poor. 34 out of 812 reviews" "
Rating 2 - Terrible. 9 out of 812 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.
Stayed 1 night in Oct 2023

10/10 Excellent

gabriela s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, convenient location, immaculate and updated. Great stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and near the old town. From this location you can go anywhere
Stayed 2 nights in Aug 2023

4/10 Poor

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointed...
Stayed 3 nights in Jul 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

DONALD, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Joshua, Villaz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.
Stayed 3 nights in Jun 2023

8/10 Good

GORAN, Skopje

Stayed 4 nights in Jun 2023

10/10 Excellent

Phani

Stayed 4 nights in Jun 2023

10/10 Excellent

David

Stayed 2 nights in May 2023

10/10 Excellent

Debra, Jonesboro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, especially Virginie. The breakfast buffet was superb.
Stayed 2 nights in Apr 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Suphachai, El Dorado Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, new/clean room, and friendly staff
Response from Dimitri on 21 Jan 2023
Dear SUPHACHAI,We thank you for sharing your feedback with us and are delighted to hear that the experiencewas up to your expectations.Cordially,Dmitri

8/10 Good

laurie l

Stayed 1 night in Sep 2022

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the train station but in a clean, safe neighborhood (not what I usually expect from a hotel 2 blocks from a train station!) The breakfast buffet was extensive — there was a great selection for 20€ including several gluten-free options. It was a short walk to the canals and old town. We would stay here again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room staff and location would strongly recommend breakfast excellent too
Stayed 1 night in Aug 2022

10/10 Excellent

Yves, Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Staff was excellent and helpfull.
Stayed 3 nights in Jul 2022

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location. Easy access to all. Clean, friendly staff but standard room was too small. Luggage barely fit. Bathroom very small. Minibar fridge has no room for your own bottles. Fine for a few days if you are out all day.
Stayed 3 nights in Jul 2022

10/10 Excellent

Robert

Stayed 2 nights in Jun 2022

10/10 Excellent

Kris, Ketchum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the train station and walking around old town.
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable city centre hotel with friendly and helpful staff. Only criticism was the lift was small which can cause delays.. Very much enjoyed our stay .
Stayed 6 nights in May 2022
Response from Dimitri on 23 Jun 2022
Dear guest good afternoon, We thank you for your feedback. Regarding the lift unfortunately we are dependent on the building. Best regards, Dimitri

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small, small, small
For a 4 star rating, the rooms and bathroom was very small. Everything was undated and very clean and service was good.
Stayed 1 night in May 2022
Response from Dimitri on 23 Jun 2022
Dear Jose good afternoon, We thank you for your comment, it is very important for us to improve the experience. For bigger room you could choose an executive one. Best regards, Dimitri

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff. Great location
Stayed 2 nights in Apr 2022

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Lovely stay Beautiful clean hotel Very grateful to the hotel for arranging an early check in for us
Stayed 1 night in Jan 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Annecy
This was an amazing stay. The views from the hotel are amazing and the staff is extremely friendly. It is also a convenient location close to the train station for an early train but also easy to walk anywhere in town.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really convenient location (~5mins) to Old Town and Annecy bus and train station. Staff are great and welcoming. Room is a compact but very functional with a bath tub and all the comforts.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Violette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Jonathan, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for easy pedestrian access to the town centre and lake. Comfortable rooms and good breakfast buffet
Stayed 2 nights in Oct 2021

4/10 Poor

janice

Stayed 2 nights in Jul 2021

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recommend this hotel
We had a spacious and comfortable room during our stay. The staff were very friendly and helpful. The hotel was well located for all of the amenities and we highly recommend this hotel for a stay in Annecy.
Stayed 2 nights in Jul 2021

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel Carlton is a nice hotel near the historic district in Annecy. Lots of restaurants and things to do nearby. The parking was odd as it was cheaper to use the underground paring nearby than the actual hotel parking. The lift was small so we often used the stairs, but the room was nice and as advertised. Overall a nice experience.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Great location. Easy to walk to the old town area, just a couple of blocks away. Staff here is amazing. Very helpful and speak English. Clean room, simple but clean. Parking made all the difference.
Stayed 1 night in Mar 2020

10/10 Excellent

Arthur, London, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good position. The bar area could have been more inviting!
Stayed 2 nights in Feb 2020

10/10 Excellent

P, Amsterdam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly stuff ready to help and explain very clean rooms
Stayed 3 nights in Jan 2020

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Modern and clean - nice bar too and breakfast!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the newly renovated executive room. Staff were helpful and friendly. Highly recommend the BW.
Stayed 2 nights in Sep 2019

10/10 Excellent

Rosanna, Plano, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Annecy
Beautiful stay. Very happy with this hotel. Will come again.
Stayed 1 night in Sep 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Deb, San Jose, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were very comfortable, enabling me to get a good nights sleep. The location is fantastic, and the room was quiet. The robes and slippers are a nice to relax in.
Stayed 1 night in Sep 2019

4/10 Poor

RBLeft, Cambridge, MA

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
A few nice people but very uncaring staff. We were in their way. A group of motorcyclists came in our second day and took over the place. No more Best Western for me.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient great location and great hotel
Stayed 2 nights in Aug 2019

8/10 Good

Sanaz

Stayed 2 nights in Aug 2019