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"Clean room, quiet and comfortable bed. Only there's no extra toilet paper "

"A piece of heaven on earth. Beautiful surroundings with flower gardens everywhere, 2 pools sauna and hot tubs heated by wood! Wonderful restaurant with delicious food. Best breakfast included with your room I have ever had. I can not express how caring, kind and dedicated ALL the staff were. I can’t wait to go back someday. Let’s move for your."

"Clean room. Great staff!! Wonderful view and environment. Owners have done a great job to make the spaces cozy and warm. "

"We had a fabulous stay! Hung out at the pool, enjoyed the view and our host even shared a bit of wine and knowledge about the area. The rooms were perfect, watched the stars at night and an incredible breakfast in the morning. A very wonderful experience! "

"Staff was very helpful, I am disabled and they helped a lot , Better than the high rises in Santiago. At modest price . In the center of wine country. Rooms were a bit more traditional. Food and breakfast good . "

"El Refugio was fantastic in every way! Many thanks for making our stay so comfortable. "

"No towels at hotel no air conditioning No soap this was by far worst hotel in 6 weeks of travel in Chile and way overpriced. Was refused to be allowed to get money back for 2nd night after 1st night. Manager said owner has horrendous record with other people will not do anything and never fixes the situation and has been reported previously."

"Beautiful property. I wish I could’ve stayed longer."

"The house we rented in Tunquen is a magical place indeed. The view right on the cliff edge can entertain you for weeks, so does the remoteness and the fact all you hear is birds and the waves of the sea. We stayed 4 nights and were grateful to have shopped in a bigger supermarket near Santiago, as there really isn’t much around there apart from some very small shops with some essentials, but for me that was all part of the charm. The house is nicely decorated and clean everywhere….apart from the kitchen. I don’t mind that the kitchen is very old, but the cupboards really need a good scrub as every handle and inside drawer/cupboard was sticky. The fact that the oven didn’t work was also a bit of a letdown, as the small replacement electric oven really is only good for some toast. There is no plug to keep the water in the sink for dishes, nor enough plates for the dishwasher….so saving water as requested is impossible really. That’s a shame and easily fixable. We were offered some extra wood twice, also bought some as we really didn’t leave much and the owners/marcella was generally very helpful. I would stay again in a heartbeat, as the place really connects you to nature as no other. "