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Reviews of Mövenpick Hotel Ikoyi Lagos

4 out of 5
Mövenpick Hotel Ikoyi Lagos
No. 47 Alfred Rewane Road, Eti-Osa Local Gov't Area, Ikoyi, Lagos

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 99 reviews" "
Rating 8 - Good. 41 out of 99 reviews" "
Rating 6 - Okay. 16 out of 99 reviews" "
Rating 4 - Poor. 7 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Okwuchukwu

Travelled with family, Business traveller
Staff asking me to wait when my Uber is already there just to see if I took any drink from the fridge is a little weird. If I can pay you such an amount to stay in your hotel why you think I m interested in your drinks . I made it known to the receptionist that they have to device a way to check for it instead of asking someone to wait until you confirm a drink in the fridge.
Stayed 2 nights in Apr 2024
Response from Mövenpick Hotel Ikoyi Lagos on 23 Apr 2024
Dear Okwuchukwu,On behalf of us all here at the Mövenpick Hotel Ikoyi Lagos, allow me to thank you for taking to the time to provide your valuable feedback. Please accept our very sincere apologies for the inconvenience you experienced at check-out due to minibar confirmation. Kindly be assured that your valued feedback has been well noted and will further assist us in our quest to deliver a better-quality experience for you and all our guests. Once again thank you and we hope that you will be returning soon.With Best Regards, Simon & Team

8/10 Good

Thibo

Stayed 1 night in Jan 2024
Response from Simon & Team on 23 Jan 2024
Dear Thibo,Thank you for the positive score of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Simon & Team on 23 Jan 2024
Dear John,Thank you for the positive rating of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards

8/10 Good

Mark

Stayed 3 nights in Dec 2023
Response from Simon & Team on 23 Jan 2024
Dear Mark,Thank you for the positive score of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards

2/10 Terrible

Bridget, Ibadan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to love this property when it was the southern sun. But it has gone down. For $200 a night it is not worth it, there are far better hotels in this area. We were assigned a room and we could see a filthy back of a building, and could see people taking showers. We asked to be moved, the next room had broken sockets, looks nothing like the picture online. Everything worn out. Anyways we chose to stay as we were not spending much time in the room. One morning we ordered tea and coffee to the room and it took 40 minutes. Last night I ordered fish soup, they brought me chicken soup, I sent it back and it took in total almost 2 hours and I had to cancel it as it was late to eat. I had to call the duty manager as I saw under the bed, they had not cleaned under the bed for months, the dust, dirt and grime was unbelievable. I refused to move rooms as I saw this on the last night. I asked them to send a cleaner, they did their best but I advised them to deep clean that room once we left. At check out I was given a bill for an airport transfer when I had my own company driver. The whole experience was awful. I do not know what has happened since southern sun left. But they need to pay serious attention. I was so disappointed.
Response from Movenpick Hotel Ikoyi Lagos on 31 Dec 2023
Dear Bridget,Thank you for taking the time to provide us with your very constructive feedback. We are indeed saddened by the fact that this time, we were not able to provide you with the standard of service which you expected of us. It is reviews like yours that further helps us to improve our efforts to deliver the best standard of service to our guests.Please be assured that all your comments and feedback notes pertaining to room service timing, housekeeping deep cleaning of rooms as well maintenance work has been taken into serious consideration and procedures have already been escalated to ensure that the health and safety of all our Guests remains of paramount importance.Happy to inform you that a planned renovation of our property which will improve the guest overall experience is well underway and we are committed to offering all our valued Guests the very best.Once again, we apologise for the poor experience, and look forward to welcoming you back soon. With best wishes for a happy and peaceful festive season,Simon and Team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Staff are trained and couteous. Room is well cleaned and smells clean too. Overall i usually have a good time every time i am in Lagos for work. The only issue is the long wait for an order when dining in the room, please get more hands in the kitchen as it appears there are just a few people attending to over 200 guests
Stayed 2 nights in Dec 2023
Response from Movenpick Hotel Ikoyi Lagos on 17 Dec 2023
Dear Anonymous Guest,On behalf of us all here at the Movenpick Hotel Ikoyi Lagos, allow me to thank you for taking to the time to provide your valuable feedback. Please be assured that your observations about the long wait for your order has been well noted and will further assist us in our quest to deliver a better-quality experience for all our guests. Once again thank you and we hope that you will be returning soon.With Best Regards, Simon & Team

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Showing its age
Dated rooms that need a refurb. They are adequate for a short stay, but if I was given this room in a 4* hotel in most other countries I would have complained.
Stayed 3 nights in Jul 2023
Response from GM on 14 Jul 2023
Dear JenniferThank you for your valued observations following your stay. Please be assured that improvements to our guest rooms and facilities are planned.We hope to be of service to you in the future.RegardsSimon & Team

6/10 Okay

Dallas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from GM on 30 May 2023
Dear DallasThank you for your valued feedback. Please be assured that the Movenpick team appreciate your patronage and your observations. RegardsSimon & Team

8/10 Good

Mubarak, Boston

Business traveller
Liked: Staff & service, property conditions & facilities
Is ok
Stayed 2 nights in May 2023
Response from GM on 28 May 2023
Dear MubarakThank you very much for proving your feedback on your recent stay.We are pleased that we could deliver the service you deserve and expect.I hope to welcome you back in the future.RegardsSimon & Team

6/10 Okay

Carolyn

Disliked: Cleanliness
Stayed 3 nights in Mar 2023
Response from Mövenpick Hotel Ikoyi Lagos on 4 Apr 2023
Dear Caroline,Thank you for your kind review. We appreciate it and value your business support. Best Regards Management

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Bad wifi
Really bad WIFI
Stayed 3 nights in Mar 2023

8/10 Good

Juliet

Liked: Amenities, property conditions & facilities
Overall a good stay. Nice hotel, very convenient, reception, housekeeping and room service staff were very friendly/professional and the hotel has decent amenities. However what I feel lets them down is the restaurant staff and wi-fi! The staff in the restaurant are not attentive, they just walk around aimlessly whilst guests/visitors are waiting to be seated or want to order. The dinner buffet is very good though, breakfast not so much; the food was often cold and tasteless. I had major issues with connecting to the wifi which was very frustrating.
Stayed 6 nights in Feb 2023
Response from Sandra on 20 Feb 2023
Thank you for the feed back and for your patronage.we will look into the points stated above. We look forward to welcoming you back to the hotel.

6/10 Okay

Dallas

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Average
Stayed 5 nights in Jan 2023
Response from Ade on 15 Feb 2023
Dear Mr. Dallas,Thank you for the feedback.We look forward to welcoming you back to the hotel on your next visit to Lagos.Kind regards,

10/10 Excellent

Christopher

Liked: Staff & service, amenities, property conditions & facilities
The area the hotel was nice...
Response from Ade on 29 Nov 2022
Thank you for the feedback.We are glad you had a great stay.We look forward to welcoming you back soonest.Kind regards,

8/10 Good

Shuaibu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ade on 4 Nov 2022
Thank you for the feedback.We are glad you had a great stay.Kind regards,

4/10 Poor

Modibo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is dirty, old and poorly maintained. The food is however better than average.
Stayed 5 nights in Aug 2022

10/10 Excellent

Abimbola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Mar 2022
Response from Ade on 4 Apr 2022
Thank you so much for the feedback. We look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Abimbola

Stayed 2 nights in Mar 2022

2/10 Terrible

Raphael

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Experience on my visit!
I have been staying at Southern Sun for the past 3years every time I visit Nigeria, this visit is by far the worst experience and I don’t know if I’ll return. TV Chanel’s were blurry, when I called I was told the person responsible was already gone for the day. The TV Chanel’s remained that way until I checked out 2days later. I ordered room service and when I tried to pay with my card I was told it was declined, I ended paying with cash, only to find out later that day the card charge (N10,200) went through. When I reported it to the receptionist and provided evidence of the charge that hit my bank acct I was told the accounts office would contact me and give me a refund, never heard back from them, even after I placed another call. Not sure what’s going on but it seems to be going down hill. Service used to be great!
Stayed 2 nights in Feb 2022

8/10 Good

Ajibola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It was great
Stayed 1 night in Oct 2021
Response from Ade on 1 Feb 2022
Thank you so much for the review. We are glad you had a great stay. We look forward to welcoming you back to the hotel soonest. Kind regards,

10/10 Excellent

Rita Chioma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2021

10/10 Excellent

FOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Food is amazing! Staff is wonderful.
Stayed 3 nights in Dec 2021
Response from Ade on 1 Feb 2022
Thank you for the review. We are glad you h ad a great stay. We look forward to welcoming you back to the hotel soonest. Kind regards,

6/10 Okay

Otagogo

Travelled with partner
Location and access to property once on Lagos Island is good. Breakfast is great. Front desk at check-in is horrible and most unprofessional. Delayed and confused check-in for tired travellers. Towels are tired, faded, and limp.
Stayed 3 nights in Nov 2021

8/10 Good

Nasr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ade on 23 Nov 2021
Thank you for the review. We look forward to welcoming you back to the hotel soonest. Kind regards,

6/10 Okay

Caroline Samantha

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has a lovely reception area, the staff is great and their restaurant is excellent. It is however an old hotel and the wear and tear shows in the rooms. The bathrooms are badly in need of renovation.
Stayed 5 nights in Sep 2021
Response from Grace Akpan on 1 Oct 2021
Thank you so very much for your feedback. It is well appreciated. Your concerns will be looked into

8/10 Good

Ifesinachi

Stayed 1 night in Sep 2021

8/10 Good

Fullness

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ade on 23 Aug 2021
Thank you for the review. We are glad you had a great stay. We look forward to welcoming you back on your next trip to Lagos. Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The location of the property is very good. Some of the staff were very good some were disappointing. We find it disingenuous by the management the hotel to back on the previously agreed 2 days discount on our stay (following the problems with cockroaches) had been reduced to 1 day during check out.
Stayed 5 nights in Jun 2021

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok.
Stayed 2 nights in Jun 2021
Response from Ade on 15 Jun 2021
Dear Raphael, Thank you for the feedback. We are glad you had a great stay. We look forward to welcome you back soon. Kind regards,

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 4 nights in Apr 2021

10/10 Excellent

Tunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Hotel is one of the best in Lagos! Service is soo great, all staff are friendly and willing to help. I forgot my laptop in reception, didn’t realise for 3 days and they kept it for me. Room is a bit small but still worth staying in this hotel and I’ll come again. The pool is nice and clean!
Stayed 3 nights in Apr 2021
Response from Ade on 11 May 2021
Thank you for the feedback. We are glad you had a great stay with us. We will share the feedback with the team and we look forward to welcoming you back on your next trip to Lagos. Kind regards,

8/10 Good

Toyosi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from Ade on 6 Apr 2021
Thank you for the review. We look forward to welcoming you back to the hotel soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All round decent experience..lovely staff..clean rooms nice food. Nice location.
Stayed 7 nights in Mar 2021
Response from Ade on 24 Mar 2021
Thank you for the review. We are glad you had a good stay. We look forward to welcoming you back to the hotel soonest. Kind regards,

6/10 Okay

Ire

Liked: Room comfort
Disliked: Property conditions & facilities
Hoped the hotel will be better maintained. Paid a bit more for an executive room and it was a bit tired; broken shower, worn furnishings. Decent breakfast and service but I’m not sure if the experience is good value.
Stayed 1 night in Feb 2021
Response from Ade on 5 Mar 2021
Good Afternoon, Thank you for the feedback. We sincerely apologize for the inconveniences. The feedback has been shared with the maintenance team and the issues mentioned are being given the right attention. Please be rest assured of our best attention at all times. Kind regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Ade on 19 Jan 2021
Thank you for staying with us. We look forward to welcoming you back soonest. Kind regards,

8/10 Good

AuntieNkechi, Brooklyn, New York

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ranks up there with the best franchises, Hope they keep up the facility and the maintenance
Stayed 2 nights in Dec 2020
Response from Ade on 29 Dec 2020
Thank you for the review. We are glad you had a good stay. We look forward to welcoming you back soon. Kind regards,

2/10 Terrible

Nkechi

Stayed 2 nights in Dec 2020
Response from Ade on 19 Jan 2021
Thank you for staying with us.

10/10 Excellent

Olukemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

10/10 Excellent

aesiovwa, London

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean, great customer service, good food, fantastic location and so much more. Will definitely stay here again.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Dr.LB, Accra

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the center of Ikoyi, staff was very pleasant, facilities clean, food excellent and prices reasonable.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Great service, dated rooms
Service was amazing. For a 4-Star, hotel was good. However, room amenitites, airconditioning and cleanliness was rather disappointing. The food was great and again the hotel staff were all excellent with no flaws.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020

8/10 Good

M.O, Chicago

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice hotels cleanliness can be questioned at times
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Fabulous property, great facilities and service!
Stayed 2 nights in Jan 2020

10/10 Excellent

Damilola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

O A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, nearly excellent
This hotel is almost excellent, but is let down a little by small oversights - e.g. during my first stay, the telephone in my room was incredibly grubby, : obviously, a small thing, but an unnecessary oversight in a good hotel. That being said, that is only a small gripe : overall, the hotel is really excellent value, unlike many of the 4 and 5 star hotels in Lagos, the owners appear to have taken the very refreshing decision NOT to artificially inflate their rates to take advantage of the relatively limited selection of really good hotels available. The breakfast is excellent - with a huge selection, goes on until 10.30, and their Sunday brunch appears to be extremely popular. The staff are just about the nicest staff I have ever come across in any hotel - they are responsive, eager to help, always smiling, have apparently limitless amounts of patience and energy, they are really outstanding
Stayed 1 night in Dec 2019

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the payment it’s a good deal.
Stayed 2 nights in Dec 2019

10/10 Excellent

ADETUTU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019