Lacy Hotels, Santa Ana

"Room me property are decent. A little outdated but under construction. My only true complaint was the breakfast. Order simple pancakes which turned out to be the worst tasting pancakes I have ever eaten. That was my experience on day one. Day two I waited for 10 minutes for the waitress to take my order but she never returned."

"Neither of our 2 rooms were cleaned well. One also had a broken dishwasher and after 4 calls and front desk visits, nothing was done; no dish soap or dish towels were provided as promised. We had young toddlers in each room; one found a sharp screw and a tiny earring on the floor, the other got a sticker in his foot, even after asking for a room cleaning. Exterior also in disrepair with dry rot on exterior stairs and some cloudy windows. Staff was pleasant but not effective at problem solving. Breakfast was adequate but never had enough plates. We didn’t use the pool or hot tub but the water appeared murky at end of day. Family friendly; shuttle schedule inconvenient but easy walk to Disneyland; quiet; fireworks are loud on weekends but didn’t bother our toddlers. Reasonable price for 2 bdrm/2 bath/ full kitchen/ breakfast "

"Me dañaron mi carro en el estacionamiento y no se hacen responsables por daños , eso lo entiendo pero bien que cobran aparte tienen cámaras y no te dejan verlas para saber quién fue 😞"

"Beautiful property best service clean room"

"Wonderful staff, clean and accommodating "

"there isn't refrigerator "

"Had a great stay, staff was very friendly Hotel was very clean. I love that you were able to purchase tickets for Knots Berry Farm at a great price."

"Parking is very limited, I wasn’t able to park my car early. I parked a few hotels down. Once I was able to bring my car over it was blocked and couldn’t leave without getting valet involved. Hotel overall feels run down. I won’t be returning, the price doesn’t justify the experience I had. "

"Rooms-very worn furniture and bedding/towels. Room was crowded, as they are trying to fit two beds in too small of a room. Checkin staff was nice but others around the hotel were not friendly. Parking is terrible, as there was not enough and spaces are too small-my car has several dings from the cars next to us opening doors on us. "