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I liked that there was a complimentary breakfast. Staff was very friendly. My room could’ve been cleaner upon arrival but I do have very high cleanliness standards.
Karen
Stayed 3 nights in Feb 2024
Response from Michelle, GM, and the TPS Gilford/Laconia Team on 16 Feb 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope to have you back soon!
4/10 Poor
Allison
Travelled with family and small children
17 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
We "found" this Marriott in February of 2023 and were blown away- as skiers having a Marriott so close to a great ski resort was a total score! This trip we were left a bit disappointed. There was some confusion during check in as to whether I had paid in advance (scheduled through Orbitz). We also had a discrepancy on where our room was located and the manager was unreachable. It felt strange that on a busy holiday weekend there was only one staff member in the entire building! The pool, a main attraction, was broken and unable to be used- again, during a holiday weekend! We love the area & proximity to the highway, but will definitely look elsewhere for our next trip.
Allison
Stayed 2 nights in Jan 2024
Response from Laura Eberhard, Sales operation manager on 18 Jan 2024
Dear Allison,Thank you for giving us feedback on your recent stay. Keirah did call me (the manager) to ask if your reservation was prepaid. It was not! Our doubles unfortunately are located near the elevator, and she did transfer you to another room. We do apologize our pool had no heat and we are doing our best to get it fixed. Thats why we sent all of our guest to the Fireside Inn to swim. We did our absolute best to accommodate you and we hope you give another chance.
Very clean and super comfortable. The room had a small kitchen with a little stove, cups, glassware, coffee maker, nice desk. I enjoyed my stay. The front desk guy that helped me Tuesday night was so nice and classy. Overall excellent.
Jazmine
Stayed 3 nights in Jan 2024
Response from Michelle-General manager and TPS Team on 13 Jan 2024
Thank you for your business! We appreciate your review and hope to have you back to stay with us soon!
Great location close to Gunstock during a snowstorm…sadly, my rating is low mainly because the heat failed to work in our room. Unit was blowing cold air and the room temp would only climb when we turned the thermostat off (we were on the top floor). Winter travel with kids shouldn’t include challenges like these…We were offered another room (almost reluctantly) by the front desk staff (but my youngest was already tucked in bed. It was surprising that a newer building in otherwise well maintained condition had HVAC issues. The indoor pool was snack-size and very cold (didn’t feel like the heat was blowing in that room either). 2 families in the pool made it feel a little too busy for a hang. Breakfast on the way out was nice to have and the waffles were like candy! Friendly staff were helping with clearing snow off of cars and shoveling. Definitely plan to come back, and will be more vigilant when checking in to confirm temp control is in working order.
Jason
Stayed 1 night in Jan 2024
Response from The TPS Marriott on 8 Jan 2024
We apologize for the inconvenience. We hope to have you back and make sure your stay is enjoyable.
The room did not have much space for the luggage. The hotel looks new in pictures
But in reality it needs remodeling.
The breakfast was below average for the price
of the room. Instant oatmeal was offered instead of steel cut oatmeal, like in other hotels.
Gina
Stayed 1 night in Oct 2023
Response from TPS Marriott Staff on 19 Oct 2023
Thank you for your review. We hope to have you back again soon.
Response from MIchelle, GM and Staff on 9 Oct 2023
We want to thank you for staying with us! Please come back and visit again soon!
10/10 Excellent
Douglas
1 Oct 2023
Douglas
Stayed 1 night in Sep 2023
Response from The TPS Gilford/Laconia Staff on 26 Nov 2023
Thank you for staying with us! We hope you come back again soon!
8/10 Good
Janet
30 Aug 2023
Liked: Cleanliness, room comfort
Convenience but no atmosphere
Great location ...very comfortable. We will check dog policy next time we book any hotel. We were awakened by a barking dog fatr too early in the morning. When I mentioned this at the desk, the attendee said since they are more of a long term stay place, they allow dogs in all the rooms. We also got on after midnight from a local concert and could have used a bit more sleep. Breakfast was over at nine. Since most of the people there had gone to the concert and came in late, I felt breakfast could have been served s little later. I was underwhelmed with the experience. It didn't feel like a true Marriott atmosphere, just a place to sleep and run.
Janet
Stayed 1 night in Aug 2023
Response from Laura Eberhard, FOM on 1 Sept 2023
Dear Janet,We do apologize that you were woken up by another guests dog. Unfortunately, the breakfast times are set per Marriott policy and breakfast does close at 9am on the weekdays. We hope next time you are the in area you think of us and hopefully be able to enjoy the hotel more then just one night.
Response from Michelle and TPS Team on 16 Aug 2023
Thank you for staying with us. We appreciate your business!
10/10 Excellent
Verified traveller
4 Aug 2023
Liked: Cleanliness, room comfort
All in all a perfect stay.
Check-in was quick and easy. The hotel is close to Bank of NH Pavilion making it an easy access to the venue. The room was great. Breakfast was typical.
Verified traveller
Stayed 1 night in Aug 2023
Response from Michelle and TPS Team on 16 Aug 2023
Thak you for your business! We appreciate you choosing us to stay with!
We stayed for one night to attend a show nearby. We were pleasantly surprised to find very helpful and friendly front desk staff. Our room was immaculate. The complimentary continent breakfast in the morning was very nice with many items to choose from. The price is a little more than some other places nearby, but we believe the extra cost was worth it. Would definitely stay here again.
Jennifer L
Stayed 1 night in Jul 2023
Response from Michelle and TPS Team on 4 Jul 2023
Thank you for your review! We really appreciate your business! We hope to have you back to our hotel soon!
Everything has been good so far. Chloe was super helpful pre-checkin. Got into our room early.
Lindsay-Leigh
Stayed 1 night in Jul 2023
Response from Laura on 4 Jul 2023
Dear Lindsay-Leigh,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites by Marriott Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533
The staff was excellent which is hard to find these days ands the room clean which seems another thing hard to find. it was a little pricey but worth every dime for those two things
Diane
Stayed 1 night in Jun 2023
Response from Laura Eberhard on 3 Jul 2023
Dear Diane,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533
10/10 Excellent
Ann
Travelled with family
27 Jun 2023
Liked: Cleanliness, room comfort
Front Dest Staff
Front desk staff helped us check in early so we could catch the wedding shuttle on time. So gracious and accomodating. They also helped us choose a spot to grab some lunch...great advice
Ann
Stayed 1 night in Jun 2023
Response from Michelle and TPS Team on 28 Jun 2023
We appreciate you taking the time to review our staff! We hope you come back to the area again and stay with us! Thank you for your business! The Team at TPS Marriott
Thank you Daniel for staying with us! We appreciate your business!
10/10 Excellent
Frances
1 Jun 2023
Frances
Stayed 1 night in May 2023
Response from Michelle and TPS Team on 2 Jun 2023
Thank you for staying with us! We appreciate your business.!
8/10 Good
Verified traveller
Travelled with family
20 May 2023
Liked: Cleanliness
Disliked: Room comfort
Pleased but mattress was uncomfortable and lumpy also did not clean room daily
Verified traveller
Stayed 2 nights in May 2023
Response from Laura Eberhard, Front Office Manager 603.524.5533 on 21 May 2023
Dear Anonymous,We apologize your bed was uncomfortable and we would have moved you to a room we knew had a newer bed if we were informed of this. Regarding refreshes Marriott does not do daily housekeeping unless specifically asked, we do refreshes every other day. If you are a Marriott Bonvoy member you can add these specific request in the mobile app if you don't feel comfortable enough talking to the front desk directly. We hope you think of us the next time you are in the area! Thank you
10/10 Excellent
Bartlett
19 May 2023
Liked: Cleanliness, room comfort
Best Hotel in recent memory! (decades!)
Bartlett
Stayed 1 night in May 2023
Response from Laura Eberhard, Front Office Manager 603.524.5533 on 21 May 2023
Dear Bartlett,We appreciate your business and hope you think of us the next time you are in the area. Have a great day!
Response from Laura Eberhard, Front Office manager on 9 May 2023
Dear Nancy,Thank you so much for taking the time to give us feedback on your recent stay here at TownePlace Suites. We strive for excellence when it comes to customer service and are happy to hear that you felt that! We hope you think of us the next time you are in the area.Thank you
10/10 Excellent
Verified traveller
Travelled with family
25 Apr 2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 3 nights in Apr 2023
Response from Michelle on 26 Apr 2023
Thank you for your review! We hope to see you back soon. Your business means a lot to us!
10/10 Excellent
Sirinphon
3 Apr 2023
Liked: Cleanliness, room comfort
Super clean and quiet, I stayed in April. Lovely Complimentary breakfast. Comfy bed. Definitely comeback , highly recommend
Sirinphon
Stayed 1 night in Apr 2023
Response from Laura Eberhard on 5 Apr 2023
Dear Sirinphon,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533
Great location for skiing or summer water sports. Well managed hotel, with pleasant staff
Jeffrey
Stayed 5 nights in Feb 2023
Response from Michelle, GM on 27 Feb 2023
Thank you for your review. We hope to have you back in the near future. Please let us know next time if we can do anything to make your stay more enjoyable! TPS Marriott Staff
10/10 Excellent
Beth
Travelled with group
1 Jan 2023
Liked: Cleanliness, room comfort
Beth
Stayed 1 night in Dec 2022
Response from Michelle, GM on 15 Jan 2023
Thank you for your review! We hope to have you back again soon! We appreciate your business!
10/10 Excellent
Craig
4 Dec 2022
Liked: Cleanliness, room comfort
Craig
Stayed 3 nights in Nov 2022
Response from Michelle, GM on 9 Dec 2022
Thank you for your review. We appreciate your business and hope to have you back!
10/10 Excellent
Brian
22 Nov 2022
Brian
Stayed 2 nights in Nov 2022
10/10 Excellent
KELLY
19 Nov 2022
KELLY
Stayed 3 nights in Nov 2022
Response from Michelle on 1 Dec 2022
Thank you for staying with us! We appreciate you choosing us!
8/10 Good
Linda
16 Nov 2022
Linda
Stayed 3 nights in Nov 2022
10/10 Excellent
Richard
15 Nov 2022
Richard
Stayed 3 nights in Oct 2022
Response from Michelle on 1 Dec 2022
Thank you for your business. We hope you visit again soon!
The water pressure in the shower left a lot to be desired and the towels were incredibly coarse, like sandpaper. The pool was also under maintenance, which was disappointing, but that’s just a matter of bad timing on my part. Has to be closed for maintenance at some point I guess. Generally a fine stay.
Jacob
Stayed 1 night in Oct 2022
Response from Michelle, GM on 24 Oct 2022
We apologize for the pool being closed as our water heater has broken and we are waiting for delivery to install. We hope you try us again in the future. Thank you! Michelle
10/10 Excellent
Christian
Travelled with family
17 Oct 2022
Liked: Cleanliness, room comfort
Christian
Stayed 2 nights in Oct 2022
Response from Michelle Wilson, GM on 18 Oct 2022
Thank you for your review! We appreciate your business.
8/10 Good
James
Travelled with family
29 Sept 2022
Liked: Cleanliness, room comfort
James
Stayed 3 nights in Sep 2022
Response from Michelle, GM on 2 Oct 2022
Thank you for staying with us! We appreciate your business!
8/10 Good
Danielle
26 Sept 2022
Danielle
Stayed 2 nights in Sep 2022
Response from Michelle, GM on 27 Sept 2022
Thank you for staying with us! We appreciate your business!
Of course it was clean! But also the king bed and kitchenette really made the stay memorable. Anytime I travel from now on I'll be looking for a Marriott for sure.
Verified traveller
Stayed 1 night in Sep 2022
Response from Michelle, GM on 17 Sept 2022
Thank you! We appreciate you staying with us!
10/10 Excellent
Verified traveller
Travelled with family
15 Sept 2022
Liked: Cleanliness, room comfort
Nice Spot
Hotel was great - good location, clean inside and out, loved the kitchen in the suite, etc. The only thing I would change is that the bathroom tub was clogged, so anytime the shower was used, I would be ankle deep in water. But we only stayed one night so it bearable.