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Reviews of Sara Hotel

2 out of 5
Sara Hotel
Jalan Dewan, Pusat Bandar, Labuan, Labuan

Reviews

8.4

Very good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

6.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

5.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Siti Norzahirah

Travelled with family
Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Dec 2022

6/10 Okay

WONG, KOTA KINABALU

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
BELOW EXPECTATIONS EXCEPT STAFF SERVICES..........
Stayed 1 night in Jun 2020
Response from Nor Azman on 30 Jun 2020
Dear Mr. Wong, Thank you for taking the time to review your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will take your comment to improve our service as well as able to offer a well-maintained and comfortable atmosphere. Once again, thank you for your feedback. Best regards, Hotel Manager

8/10 Good

Eddy Boon Yaw

Business traveller
Liked: Staff & service
Is clean but can be improved.
Stayed 1 night in Jun 2020
Response from Nor Azman on 30 Jun 2020
Dear Mr. Eddy, Thank you for taking the time to review your stay with us and sharing your feedback. Your feedback is extremely valuable to us and will take your comment to improve our service as well as able to offer a well-maintained and comfortable atmosphere. Thank you again for your feedback. Best regards, Hotel Manager

6/10 Okay

jason

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not too bad
The staff was good and friendly. Hotel seems little run down and old. Room was ok but there’s like a rotten food or something strange smell near my bed.
Stayed 1 night in Feb 2020
Response from Nor Azman on 5 Feb 2020
Dear Mr. Jason, Thank you for taking the time to review your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We apologize for the inconvenient caused during your last stay with us. We will take your comments as our priority to improve our service as well as able to offer a very well-maintained and comfortable atmosphere. We hope that our shortcomings will not place us in your permanent disfavor. Once again, thank you for your feedback. Best regards, Hotel Manager

10/10 Excellent

Mdm, Sepang Selangor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is an old hotel, the facilities provided match with the new hotels - at the price I paid for the rooms. What I liked is this hotel is right in Labuan town... the shops are within walking distance
Stayed 2 nights in Dec 2019
Response from Nor Azman on 30 Dec 2019
Dear Madam, Thank you for taking your time to review your stay with us and for choosing our hotel. We are delighted that you enjoyed your stay and we are looking forward to having you again in the near future as a guest in our hotel. Best regards, Hote Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is a kind and nice person. He takes our requests seriously. Walking distance to most attractions in Bandar Labuan.
Stayed 3 nights in Sep 2019
Response from Azman on 29 Sept 2019
Warm Greetings and Thank You for choosing Sara Hotel, Labuan. Thank you for your compliment. We look forward to accommodating once again in the near future. Regards, Hotel Manager

10/10 Excellent

Zul Hazimin

Stayed 4 nights in Jul 2023
Response from Nor Azman on 1 Sept 2023
Dear Mr. Zul Hazimin, Thank you for taking the time to review your stay with us. It was a great pleasure to have you as our guest. Once again, thank you for your review and we look forward to welcome you back to Sara Hotel in the near future.Best regards,Hotel Manager