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Reviews of Micasa Hotel

3 out of 5
Micasa Hotel
Lot 447/448, Jalan Bunga Seroja, Labuan, Victoria

Reviews

6.6
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 8 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Uncomfortable
I don't like the room window and the toilet bowl cover not clean
Stayed 1 night in Jan 2022
Response from Front Desk on 9 Feb 2022
Your comment is well noted. We will look into this matter seriously. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and big room....
Stayed 2 nights in Jan 2020
Response from Front Desk on 12 Feb 2020
Thank you for your kind review and hope to see you again.

2/10 Terrible

Kamarul Rafiq

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Unfair price for booked room.
Room without windows, told by reception to upgrade to RM125.00 if want window. Disgusting. Done upgrade but very unfair cause during booking was not informed of the window matters. Told by receptionist if walk in the booked room would cost only RM80.00. my booking was RM118.00 felt cheated by hotels.com. Will not stay in this hotel in future.
Stayed 2 nights in Oct 2019
Response from - Front Desk on 31 Oct 2019
Dear Guest, Your comments were noted. Please be informed that all our standard rooms does not have windows as mentioned in the room amenities. As for walk-in price of RM80.00, this is only applied to limited rooms and the promotion is on ad hoc basis and for limited time (1-2 days only) which we don't promote in our extranet. We sincerely apologize for any inconvenience or confusion caused to you. We hope you will reconsider our hotel in the future. Thanks and regards.

8/10 Good

Verified traveller

Liked: Cleanliness
I brought my itinerary to check in, which written 3 rooms for the itinerary. The receptionist took a couple minutes through the documents, handed me 1 room key. After reminded, then only she could find out the other 2 rooms by me pointing the names on the room list, but not my itinerary. Wonder what use is the itinerary during check in time? Or you may just advise us to show identification document while check in will do? The management should train well the receptionist to handle these check in procedure.

6/10 Okay

Adelwee

Liked: Cleanliness
Clean
nice location near pub, friendly staff,
Dear Valued Guest, Thank you for your comments. Hope to see you again. Regards. - Front Desk

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service
Pleasant budget hotel.
A neat little hotel. Friendly and helpful reception staff. A comfortable room in a nice street.
Response from General Manager on 17 Oct 2016
Thank you for your comments. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Oct 2016
Thank you for your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 17 Oct 2016
Thank you for your comments. Regards

8/10 Good

LING

Liked: Staff & service, property conditions & facilities
Convenient
Not bad
Response from General Manager on 17 Oct 2016
Thank you for your comment. Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not confort to stayin
About average 2.5 due to not too confortable to stay in and noisy pub below.
Response from Front Desk on 25 Oct 2016
Thank you for your comment. Sorry about the noise from the nearby pubs. We have complained to the local authority about the pubs closing late at night and they are looking into this matter accordingly.

6/10 Okay

Hon Sang

Disliked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly. Easy to get access to the small local restaurants and supermarket nearby. G/f room has no window. Noise outside at night. Air spray covers the smoke smell came from outside.
Response from General Manager on 17 Oct 2016
Thank you for comment. Please be informed that our interior room cannot have window due to Bomba's regulations. As for the outside noise, we have made a complaint to the local authority regarding the the late closure of the entertainment centers but it was not enforced. Please rest assure that we do our best to keep our rooms clean at all time.Best regards.

8/10 Good

sai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Bargain Hotel and location
Overall clean and tidiness and simple the room! Its a good bargain for this rate. Water heat work perfectly well. Room is very tidy and neat. The wall kinda thin as people walking on the aisle can be heard
Response from General Manager on 19 Sept 2016
Thank you for your comment. We hope to see you soon. Regards.

8/10 Good

Andrey, Novosibirsk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal hotel in nice location
Room is not big, no window, however, I would put it as advantage - no disturbing sounds from outside. Combining with very comfortable bed makes it nice place to sleep. Around neighborhood a lot of bars and kopitiams to lepak.
Response from General Manager on 19 Sept 2016
Thank you for your comment. We hope to see you soon. Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay
Good stay
Response from General Manager on 19 Sept 2016
Thank you for your comment. We hope to see you soon. Regards

8/10 Good

Taka, Japan

Liked: Cleanliness, staff & service, room comfort
Staff are very friendly.
Stayed 2 nights in Jul 2018
Response from MICASA on 15 Jul 2018
Dear Valued Guest, Thank you for your comments.

8/10 Good

Jeefferie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Front Desk on 21 Mar 2018
Dear Valued Guests, Thank you for your comment. We hope to see you again. Regards.

2/10 Terrible

Yazzer, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pengudaraan di dalam bilik today baik. Membuatkan timbul bau kurang menyenangkan
Response from General Manager on 19 Sept 2016
Thank you for your comment. We have looked into comment seriously and have made the necessary remedy to it. Regards.