All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 206 out of 488 reviews" "
10 - Excellent
206
Rating 8 - Good. 203 out of 488 reviews" "
8 - Good
203
Rating 6 - Okay. 56 out of 488 reviews" "
6 - Okay
56
Rating 4 - Poor. 16 out of 488 reviews" "
4 - Poor
16
Rating 2 - Terrible. 7 out of 488 reviews" "
2 - Terrible
7
8.2/10
Cleanliness
8.8/10
Staff & service
9.0/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Megan
Travelled with family, Travelled with family and small children
Sandcastles was immaculately cleaned and the staff are so friendly and accommodating.
Megan
Stayed 2 nights in May 2024
Response from megan on 20 May 2024
Thank you Megan for your kind feedback. Great to hear you enjoyed your accommodation with us and we would love to welcome you back again.
8/10 Good
Carmel
Travelled with family
15 Apr 2024
Liked: Cleanliness, amenities
Convenient, self contained, good secure parking, close to shopping centres and gold coast attractions.
Air conditioning needs cleaning.
Update cookware.
Carmel
Stayed 8 nights in Apr 2024
Response from Megan on 13 May 2024
Hi Carmel, Thank you for your review. Happy to hear you had a great stay with us. Will tend to your comments- thank you for the update and we hope to see you again.
We were so excited to arrive at our accommodation for our little Adventure, we were super happy to check in earlier than expected so made the day so much more pleasant.
The complex is so close for the theme parks and harbour town. The beach is opposite which the kids loved for their morning walks, the apartment was roomy and a large kitchen, and two great verandahs. Parking was safe underground and access to all amenities was easy, and you get a good workout with the stairs.
Michelle Iris
Stayed 7 nights in Mar 2024
Response from Megan on 13 May 2024
Hi Michelle, Thank you for kind words. So happy to hear you enjoyed your accommodations and we would love to welcome you back again.
8/10 Good
sabrina
Travelled with family and small children
25 Feb 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Unit needs work. But resort is great!
sabrina
Stayed 2 nights in Feb 2024
Response from Megan on 13 Mar 2024
Thanks Sabrina for taking the time to leave your review. Happy to hear you enjoyed your stay with us.
Room was fairly quiet for being close to the highway. Grounds were well maintained. Did not like all the stairs due to our age. Front staff were great and plenty of local knowledge, thank you so much it was a great help.
Richard
Stayed 4 nights in Dec 2023
Response from Megan on 22 Dec 2023
Thank you Richard for your kind feedback. Happy to hear you had an enjoyable stay and our local knowledge was of help to you.
4/10 Poor
Phil
19 Dec 2023
Phil
Stayed 4 nights in Dec 2023
Response from Megan on 16 Jan 2024
Thank you for taking the time to review our property
8/10 Good
Morgan
5 Dec 2023
Morgan
Stayed 11 nights in Nov 2023
Response from Megan on 6 Dec 2023
Thank you Morgan for taking the time to leave your review. Happy to hear you enjoyed your stay with us
This property was great for our needs. Property a little tired and cld do with decor upgrade like new cushions and decent drapes. Property very clean and quiet. We wld stay again.
Margaret
Stayed 3 nights in Nov 2023
Response from Megan on 6 Dec 2023
Thanks Margaret for your kind feedback. We would love to welcome you back again sometime.
10/10 Excellent
Lynne
Travelled with family
29 Nov 2023
Liked: Amenities
Great place, bus stop very close, very helpful people at reception
Lynne
Stayed 5 nights in Nov 2023
Response from Megan on 29 Nov 2023
Hi Lynne, Thank you for your kind feedback. Great to hear you had an enjoyable stay with us.
Our family really liked staying at Sandcastles on the Broadwater. The unit was really large and spacious for us all. The pool and spa were perfect for our kids. Nice and quiet area too.
Amanda
Stayed 3 nights in Nov 2023
Response from Megan on 29 Nov 2023
Hi Amanda, Thank you for your kind word. Kids do love our pool and spa and happy to hear your kids did too! We would love to welcome you back again.
10/10 Excellent
Chris
Travelled with family
15 Nov 2023
Liked: Cleanliness, room comfort
We were in a 3 bedroom spa apartment, In a great position overlooking the water. We had 2 spacious balconies. The pool and barbecue area was great . Probably the only downside was we were on the 3rd floor, 4 flights of stairs from the secure underground car park. The unit was spacious with a well equipped kitchen. Overall we were very happy with our stay.
Chris
Stayed 4 nights in Nov 2023
Response from Megan on 15 Nov 2023
Thank you Chris for your kind feedback. We are happy to hear you enjoyed your stay and your 3 bedroom spa unit. Everyone does love our pool and glad you and your family did too!
The 3 bedroom unit was amazing. Stayed for 4 nights but wasn't told that we had to bring our own toilet paper, coffee etc. There was enough dishwashing liquid, toilet paper, etc for one night only between 7 people.
Other than that it was a perfect place to stay!
Julie
Stayed 4 nights in Nov 2023
Response from Megan on 13 Nov 2023
Hi Julie, That's great to hear you enjoyed your time with us and the unit was amazing. We do send multiple confirmations to our guests with important information. In this case we had your direct email address and 3 confirmation emails were sent to you on the following dates: 16th April 2023 (the day you made the booking), 27th October 2023 (when we took full payment) and an upcoming arrival email on the 5th November (3 days before your arrival). All 3 of the email sent do in fact inform our guest of the following: Apartments are self catering. This means that we supply you a "starter pack" of products such as tea/coffee/sugar, detergents and toilet paper. Replenishments are guest responsibility. Linen changes are only carries out for stays over 7 days. We do our best to provide as much information as possible to our upcoming guests and sorry if this was overlooked by yourself.
Would go back again,. owners very helpful and approachable if you need anything they are very happy to help..
Kathleen
Stayed 10 nights in Oct 2023
Response from Megan on 6 Nov 2023
Thank you Kathleen for your kind words. Fantastic to hear you had a great stay with us. We would love to welcome you back again.
10/10 Excellent
Verified traveller
Travelled with family
6 Nov 2023
Liked: Cleanliness, room comfort
Sandcastles on the Broadwater is an awesome place to stay, all the home comforts needed to make a comfortable stay. Loved our spacious apartment and the spa was an added bonus. Kids loved the pool, everything was so easy to get to. We will definitely be back. Thank you!
Verified traveller
Stayed 3 nights in Nov 2023
Response from Megan on 6 Nov 2023
Thank you for taking the time to leave your kind review. We love to hear that our guests enjoyed their time with us. We would love to welcome you back again!
We loved our 3 night stay in 3 bedroom apartment. There was lots of room and beautiful views from the two balconies. The pool was a decent size and the spa was hot. Walking distance to many food options and beach is just across the road. Great value too. Will definitely stay again.
Lauren
Stayed 3 nights in Oct 2023
Response from Megan on 1 Nov 2023
Thank you Lauren for your kind feedback. Guest do love our location and facilities, glad you and your family enjoyed them as well. We would love to welcome you back again.
Cant fault. Only downfall, not disabled friendly. E.g. no lifts or ramps to apartments. Otherwise, very good.
Geane
Stayed 3 nights in Sep 2023
Response from Megan on 25 Sept 2023
Thanks Geane for your kind words. It would be great if we had lifts, but we would need 10 of them!! We hope the stairs didn't impact you stay too much and we would love to welcome you back again.
Stayed for three nights in a two storey apartment. Great facilities in the suite. Pool and spa was great. Would be more than happy to recomend and would definitely stay there again
Adam
Stayed 3 nights in Aug 2023
Response from Megan on 20 Aug 2023
Thank you Adam for leaving your kind review. That's great to hear you enjoyed our facilities. We hope you return for your next holiday!
8/10 Good
Terry
4 Jul 2023
Liked: Cleanliness
Whilst I do appreciate people need to leave a premises in a clean and reasonable state, the repeat instructions (threat or risk charges) to dump ALL rubbish in the car park bin is, in my opinion, in conflict with the services they additionally paid for.
Finding that happy medium is the challenge to balance, but right now, I think it is over the top and left me feeling dissatisfied.
Terry
Stayed 3 nights in Jun 2023
Response from Management on 5 Jul 2023
Hi Terry,I am suprised that your stay was ruined by the fact that we asked you, as a courtesy to remove all rubbish and set the dishwasher (amongst other things). We have used this same departure letter for several years without offence, and feedback is often positive as we remind guests of several things to assist in an easy departure. The "offending" remark is as follows:"Please remove all rubbish and start the dishwasher if you have used it. We ask that you lock all windows & doors and ensure that the air-conditioners are turned off before your departure. Please note that fees apply if the room is left in an unreasonable condition." If you take that as a repeated threat then I am sorry, as it was never meant to offend. I dont know where your "happy medium" can be found as all reactions are subjective.
10/10 Excellent
Tyler
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
During our stay the receptionist was very polite and went above and beyond her job to help us find activities that we were trying to look into. Also she was very helpful when trying to communicate from the US. It is an older building but the views certainly make up for that.
Tyler
Response from Megan on 25 Jun 2023
Thank you Tyler for your kind words and review. Happy to hear you had an enjoyable stay with us and if you are ever back in Australia from the USA- come and see us again!
10/10 Excellent
Marie V
14 Jun 2023
Marie V
Stayed 4 nights in Jun 2023
Response from Megan on 5 Jul 2023
Thank you Maria
10/10 Excellent
Rachael
4 Jun 2023
Rachael
Stayed 5 nights in May 2023
Response from Megan on 25 Jun 2023
Thank you Rachael for taking the time to review our property. Glad to hear you enjoyed your time with us.
10/10 Excellent
Rebecca
30 May 2023
Rebecca
Stayed 3 nights in May 2023
Response from Megan on 25 Jun 2023
Thank you Rebecca for your review and we hope you return for your next Gold Coast holiday!
Thank you Key for your kind feedback, we are happy you enjoyed your time with us and we would love to welcome you back again.
10/10 Excellent
Jaydon Dominic
Travelled with partner
10 Apr 2023
Liked: Cleanliness
Disliked: Amenities
No shampoos and soap, the tv wasn’t working no additional batteries
Jaydon Dominic
Stayed 3 nights in Apr 2023
Response from MEGAN on 11 Apr 2023
Thank you Jaydon for your review. Apologies about the TV batteries and shampoo/ conditioner and soaps missing from your unit. Would have loved to fix this for you during your stay as we don't keep spare batteries in the units but have plenty in reception. We hope you return and stay with us in the future.
We loved the space of unit, surrounding gardens and pool. Staff were extremely helpful and friendly!
The apartment could have been cleaner. I found candy wrappers in drawers and other peoples belongs under bed. However kitchen and bathroom were spotless
lauren claire
Stayed 6 nights in Jan 2023
Response from Megan on 29 Jan 2023
Thank you Lauren for taking the time to review our property and leave you kind words. Thank you for giving your feedback on housekeeping, we will bring to their attention. We hope to welcome you back!
A beautiful quiet spot that had easy access to restaurants and a quick Uber ride to the theme parks
Michael
Response from Megan on 3 Jan 2023
Thank you Michael for taking the time to send your lovely feedback of our property. We are so happy you had a great stay and loved our convenient location.
Very nice resort style property which was great value for the cost.
Toby
Response from Megan on 2 Nov 2022
Thank you Toby for your kind words. That is fantastic you enjoyed your stay with us and hope you will return for your next holiday!
8/10 Good
Sharon
31 Oct 2022
Liked: Cleanliness, amenities
The apartment was fairly dated with the furniture being basic and well worn. The main ensuite shower had no soap dish or shelf so soap and shampoo had to be stored on the floor of the shower.
On a positive note, the views of the water was lovely and the large balcony with spa was a great area to relax in.
I hadn’t realised the property didn’t have a lift when we booked so being on the top floor and having to climb 6 flights of stairs for my 82 yr old mother and myself (who’d had a hip replacement a few months prior) wasn’t fun for the 3 days we stayed there.
Sharon
Stayed 3 nights in Oct 2022
Response from Megan on 1 Nov 2022
Thank you Sharon for your review. We do endeavour to let our guests know about our complex and it's facilities prior to check in. The confirmation sent on the day you made the booking does inform our guests of the fact we are a 3 story walk up complex. Apologies if this was not clear to you when you made the booking. Happy you loved the view of the Broadwater from your balcony and we hope for you to return for your next holiday.
It was a nice complex and the unit had everything we needed including paid TV. The unit we were assigned was neat and well maintained. Only thing to mention was the bed was a double so very small for two adults, no bedside table and the unit floor was a bit sticky and seemed a little dirty but could be the cleaning product used. We would stay in the complex again as the location is great and close to the beach for walks, restaurants and Harbour Town.
Justin
Stayed 2 nights in Aug 2022
Response from Megan on 1 Nov 2022
Thank you Justin for your feedback. We have spoken to our housekeeping in regard to the product they were using to clean floors- moving forward this shouldn't happen again. Thank you for letting us know and we are happy you enjoyed your stay with us.
Excellent property view around the property was amazing and it is was bear to everything where we visited
Imran maqdoom mohi uddin
Stayed 2 nights in Jun 2022
Response from Megan on 23 Jun 2022
Thank you for leaving your kind review. We are happy to hear you enjoyed your stay with us and we hope to see you for your next Gold Coast holiday. It will have to be longer this time!
Owners were very friendly and helpful with information on the local area and things to do. Excellent location for walking to shops and restaurants. Pool was clean, lovely temperature and very well maintained. Room was clean and well appointed and balcony was fairly private. Meeting Monty the Dalmatian at reception was definitely a highlight!!! Highly recommend!!
Julie
Stayed 3 nights in Apr 2022
8/10 Good
jodie
Travelled with partner
27 Mar 2022
Liked: Cleanliness, amenities
The balconies need a good scrub, couldn’t go outside to sit. Overall everything inside was really good.
jodie
Stayed 12 nights in Mar 2022
Response from Reception on 12 Apr 2022
Thank you Jodie for taking the time to review our property and give your feedback. Glad you enjoyed our facilities and hope to see you again in the near future.