I booked a King Suite. Days before the trip the staff called me and said they’d need to give me a Queen Suite. I said that’s fine. Upon arrival, they gave me the key and my husband & I went in and found it was not a Queen, but a Full. There was no way the two of us would be comfortable. The front desk person argued, saying it was in the computer that it was a Queen. I offered that she come look at the bed and she declined (we have a Queen bed at home so we know full well what the size looks like). She just smiled at us like we were idiots and said she could give us a regular king. After first giving us a room that belonged to someone else and then another issue with a room key… we finally got our room. I asked for a discount, being that we weren’t getting a suite as booked. She only gave me around $30 off for our 4 night stay. If I had booked the same room on Hotels.com, it would’ve been around $200 less. I should’ve asked to speak to a manager but after a long day of traveling, I was tired and ready to give up after all the back and forth with the rooms. Hotels.com gave me a $50 gift certificate. They said they would contact the manager for a price adjustment but I never heard back after calling twice. I’ve never had to complain about a hotel before and I’ll definitely never stay at this one again. The hotel is also in need of a remodel but in light of their customer service issues, that’s probably the least of their worries.