Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Le Méridien Ile des Pins

5 out of 5
Le Méridien Ile des Pins
Baie d'Oro, BP 175, L'Île-des-Pins

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 485 reviews" "
Rating 8 - Good. 124 out of 485 reviews" "
Rating 6 - Okay. 22 out of 485 reviews" "
Rating 4 - Poor. 24 out of 485 reviews" "
Rating 2 - Terrible. 6 out of 485 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Manami

Travelled with partner
Liked: Cleanliness, amenities
Walkable distance (10-15min) to the Natural Pool. Most of the staff were supportive but some were rude to guests who didn't speak French. Breakfast was okay, not many options. There is no restaurants, shops around the area, so make sure to bring your own meal if you don't want to dine at the same restaurant for a few days.
Stayed 2 nights in Apr 2024

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service
A beautiful location almost surrounded by water. Service was excellent and the staff are very friendly. The problem for us was the room lighting; it was a like being in a twilight zone ! It was too dim to read a book! The other problem was that we were unable to access the Internet on our i-Pads in the room, though the phone connection was good.
Stayed 2 nights in Apr 2024

8/10 Good

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience at the Meridien was amazing from the start of our stay till the end. The hotel staff picked us up from the hotel, they also had everything ready for our check-in. The beach is gorgeous and the view amazing. The natural pool is really nice and it is at walking distance. The food was delicious and the size of the serve just right. The staff was also friendly and help us with our requests.
Stayed 2 nights in Mar 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
My stay at the méridien was wonderful… I was upgraded to a bungalow and treated like royalty… the bungalow was super well equipped and ultra comfortable. The staff at the hotel was very professional, efficient, and friendly! They did go out of their way to make us feel special… I hope that I get a chance to go back and stay there again, one day
Stayed 3 nights in Jan 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a lovely stay at this property but did have some criticism. Positive: The beach and natural pool (15 min walk) is beautiful! The water is crystal clear, and soft sand. We had a garden view, standard room which was spacious and bed was really comfortable. Lovely pool to relax at during the day or sun loungers on the beach. Also have hammocks in the garden which was lovely to read a book in the shade. Buffet breakfast had a good selection with fresh eggs and pancakes. Some great staff stood out - Marie in restaurant, Corinne at reception and Sebastian/Christian management. Negative: The food! Very expensive and bland. We skipped lunch entirely because we knew we’d be disappointed so if you’re foodies, I’d avoid New Calendonia entirely as we didn’t have any good food for our entire stay on the mainland either. If you do stay here, the snack menu is the best and you can opt for this at dinner (burger, pasta)! If you’re English speaking, the language barrier can be really challenging. Brush up on your French! We also need the boat excursion to Brosse island, we only saw one turtle but did then the island beach was sensational. Much cheaper to book direct with boat company before you arrive (half the price). We also tried to book a massage but fully booked so pre-book this if interested.
Stayed 5 nights in Dec 2023

6/10 Okay

Shivin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Good things: - Location - fantastic views of the Bay, great access to Anse Vata and Baie de Citrons - Facilities - lovely beach and spa, great parking - Food - Fare restaurant was good, breakfast and room service very average, prices competitive for the fact that this is a "luxury" hotel Disappointments: - Housekeeping - they don't clean anything or replace things properly, e.g., dirty spoon, coffee cups, empty soap bottles, bathrobes. Despite multiple requests to rectify these problems, it took 2-3 days before they got their act together. Small things but they add up - makes you question the cleanliness and overall standard - Room design - Nice views and spacious, but the airconditioning is completely ineffective as the vent is right near the door, which means horrendously hot nights during the summer. You sleep effectively with just a fan - not what you want in a luxury hotel - Inconsistent service - Couple of nice and helpful receptionists, but everyone else is largely ineffective, bordering on unhelpful, you'll have to call at least twice to get anything done Overall, it seems that they just take it for granted that they are the only “luxury” hotel in Noumea, and don’t do much to prove it. You certainly don’t get what you pay for from such a reputed brand. A less fancy name or place would likely charge you less and do a better job. Disappointing because their other properties in New Caledonia are certainly up to scratch. Very unlikely to return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sotirios

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is at a beautiful location and the staff are excellent and attentive. The food menu can be expanded and more varied for a 5 star resort. My wife also does not eat seafood so a limited menu became even more limited.
Stayed 6 nights in Nov 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the setting the staff and other guests were really nice we did however have some disappointing meals
Stayed 5 nights in Nov 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained property with great amenities included (snorkling gear, table tennis, badminton, kayaks, SUP, beach volleyball, mountain bikes) quiet vibes but perfect to get away from it all
Stayed 4 nights in Sep 2023

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no pool during our 8 night stay (especially disappointing since the beach was closed due to shark attacks - not the hotel's fault obviously but made it worse). The alternative was to go to the hotel next door to use their pool but they had very loud construction going on each day. The pool was supposed to be back up and running halfway through our stay but the repairs went very slowly and then they couldn't get the water quality right after it was filled, so it was only opened on the afternoon of our last day! During the last few days there was construction outside out room during the day. There was a poor selection of evening eating options. We did enjoy the Latitude bar for pre-dinner drinks but even there, scaffolding was erected inside the bar for the last few days! No compensation was offered by the hotel for the reduced facilities, inconvenience and disruption. Most of the front desk staff were pleasant and helpful, and did their best to help us with activities and dealing with the airlines during the Isle of Pines airport blockade. Especially Luna, who was very helpful, patient and extremely pleasant to deal with!!! She went out of her way to help me deal with the airline when trying to find out about flight disruptions and re-booking options (which wasn't easy for a non-french speaker). She also did a wonderful job suggesting and arranging activities for us, all of which we enjoyed very much. The activities Luna helped us chose were the highlight of our h
Stayed 5 nights in Aug 2023
Response from Le Méridien Nouméa team on 11 Oct 2023
Dear John,Thank you so much for taking the time to submit a review about your recent stay with us. We apologize for any inconvenience you experienced during your stay.Regarding the pool, we sincerely apologize for the inconvenience caused by the renovation. We are committed to improving our facilities for the comfort of our guests, and hope that you will have the opportunity to enjoy the pool in its improved condition in the future.We are sorry to hear that you were not satisfied with our restaurant option. Nevertheless, we are touched by your kind words about our staff. We truly believe in providing a warm welcome and understanding your needs. We hope you will give us another chance to make your stay more enjoyable.Sincerely,

8/10 Good

Richard

Stayed 6 nights in Jul 2023

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
While there were a couple of issues. They rectified them, and they made you feel welcomed and important, we’ll be back, other hotels look pretty in pictures, this place WAS amazing
Stayed 4 nights in Jul 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our honeymoon. I wanted a beautiful beach away from people and noise and Le Meridien exceeded my expectations. The beach view bungalow was spacious and comfortable and we had our own balcony with lounger. I loved the cabanas on the beach and spent a lot of time reading there in peace and quiet. The breakfast buffet was good, similar to other resorts but the french toast was my favourite. The restaurant menu had limited options (no pizza or pasta or curry) but there were interesting specials every day and a wonderful buffet on Saturday. After dinner we would stroll back down the beach with a torch and watch the cute hermit crabs scuttle around. The staff were all lovely and helpful (especially Christian and the guy in the beach fare) even if they found it difficult to understand our kiwi English sometimes. If you like snorkelling you should walk around the sand river to the natural pool at low tide. At high tide you need use fins and to swim out 0.5km into the bay to find coral and lots of fish. Near the rock in the middle of the bay is a good spot. Also between Île Kônubutr and Île Mwâréya I saw turtles. There is also a nice 1 hour walk to Upi bay. It would be good if they had a boat to take you further out for snorkelling. Otherwise you have to take a shuttle to Kuto bay for the boat tour. Overall, it was a lovely place for a honeymoon.
Stayed 6 nights in Mar 2023

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Le Méridien Ile des Pins on 20 Mar 2023
Bonjour Sandra, Merci d’avoir pris le temps de nous laisser une note suite à votre séjour parmi nous. Nous vous invitons à nous faire part d’avantages de détails afin de mieux comprendre ou est-ce que nous n’avons pas su satisfaire vos attentes. Au plaisir de vous accueillir de nouveau au Méridien Ile des Pins.

10/10 Excellent

John, Homps

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having visited over 130 countries (and a bundle of beaches), the Meridien at Iles de Pins has to take the crown for the most idilic place anywhere. The amenities are top notch and the beach, sea, azure skies, trees are all entirely breathtaking. Unlike Australia, there are no sharks, no stinging jelly fish, no flies and no crocodiles either. And even the wifi works everywhere! Not cheap but worth every penny.
Stayed 1 night in Feb 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional property with amazing local staff. Highly recommended
Stayed 4 nights in Jan 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

André

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with 2 babies The beach is one of the most beautiful I’ve ever been The hotel is in great condition and very helpful staff
Stayed 4 nights in Jan 2023

10/10 Excellent

Seamus, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10, you will be hard pushed to find a nicer destination anywhere on earth, highly recommend, I will be back to that bungalow on the beach, heaven is all I’ll say

8/10 Good

Hui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is very exclusive. you can easily spend a whole day on Oro Bay, or pay a visit to Natural Pool. The staffs are all warm and friendly. We traveld with our 21 months old, and the hotel manager did everything he could to help us out with special needs. As he explained, the resort was closed for 2 yrs due to covid, they lost a lot of staffs. They just open up and they have dificulty to hire staff and need to train the new staffs. They will invest the income to bring it up to level. I apreciated the honesty, covid made a big impact to hospitality industry. They deserve some understanding. One thing we don't really agree with is they charge shuttle between the airport. At a such exclusive location and premium room rate, you would expect the hotel to offer free shuttle. Overall, if you want to enjoy private space and breath taking view, this place won't disappoint you.

10/10 Excellent

Jacek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quite and beautiful place to stay.

10/10 Excellent

Jose Antonio Sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is excellent, located in a place that is the closest we’ve seen to Paradise. In addition the staff is really friendly. It’s been an absolute pleasure.

4/10 Poor

Gregory

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is impossible not to love this place, set in one of the most idyllic places you could wish for, and everything about the hotel matches the location.

2/10 Terrible

Emil, Provincetown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is not bad, definitely not responding to the stars it has or the price they charge. I did booking for two days, after a month they called me saying that they are gonna have an event so they need to cancel one night of my reservation. Considering how many places are on the island, it’s not best feeling the hotel to cancel one of the nights. Absolutely ridiculous. No one contacted Expedia for a refund, none of the staff knew about my situation, I had to explain over and over again to every member that came to the front desk. At the end I had to deal with the refund for more than an hour just to figure out that no one from the resort ever contacted the expedia. They were trying to convince me that my card was charged just for one night even though I have a proof of the charge for two nights. There was no apology, there’s no even a free transfer to the hotel considering they just got rid of someone just to take more money from someone else. With this type of attitude I’ll definitely not recommend going there seeing no one gave a …. For their customers. The room was clean and spacious with beautiful view. The food at the restaurant is mediocre and overpriced. The drinks were extremely bad. The area around the resort is beautiful just like every part of the island. You can stay in a cheaper place with better beaches and better service.
Response from L'équipe du Meridien Ile des Pins on 5 Dec 2022
Dear Guest, First, thank you for your feedback regarding your recent stay at Le Meridien Ile des Pins. Your comments are invaluable to us and help us to constantly improve. We are delighted to hear that you enjoyed your bungalow and the view from it.For your cancelled night, we would like to apologize again, it is true that at the time of your reservation, we had not foreseen this event which happened later. However, we offered you a dinner in our restaurant so that you could have a pleasant stay. Our reservation center has contacted Expedia several times in order to refund you quickly. If the refund has not yet been made, it is in progress.We are of course available for any further inquiries. Sincerely, The team of Le Méridien Ile des Pins

10/10 Excellent

SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have wonderful atmosphere & environment of this hotel
Stayed 1 night in Nov 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensational location friendly staff nice facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort, on a bay with crystal clear water. We saw stingrays and turtles out in the bay. Kayaks and paddle boards available at high tide, also snorkeling equipment. Really worth going out on the lagoon around the island(s), water is astounding. We had beachside bungalow, literally 10 metres to the water. Lovely pool. Dining and cleaning staff super friendly and accommodating with v good English. There is no shop and no other cafes nearby, and there were no bikes available when we were there, so a bit restricting. But NC just reopened after Covid, so we were impressed with how well organised they were, including transfers and checkout. Food was nice, we expected better coffee, but we are pretty fussy. Would stay again although it’s nearly out of our price range; it was a beautiful holiday.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise !
One of the nicer hotels we have stayed at. Very quiet, yet plenty of activities to keep you busy if you're up for it. The proximity to the Natural Pools was great, and the staff were very helpful in organising airport transfers, the Pirog outrigger canoe tour, etc. Sebastien (the manager) also made a point of introducing himself which was great, and you can see that there is still plenty to do after the hotel had been closed for 2 years due to Covid. The only constructive criticism I sould make would be that I thought the lunch/dinner menu was a little limited if you were looking for a smaller (for cost effective) meal. Otherwise...fantastic. Hope to get back there again sometime in the future.
Stayed 4 nights in Aug 2022

6/10 Okay

Mark

Travelled with partner
Disliked: Amenities, property conditions & facilities
Disappointing property however location was next level!
Stayed 8 nights in Aug 2022
Response from Le Méridien Ile des Pins on 1 Sept 2022
Dear Mark, Thank you for staying at Le Meridien Ile des Pins. We are sorry to note that your stay did not meet your expectations. Please feel free to share your experience with us in more detail so we can continue to improve our service. Sincerely,

6/10 Okay

G M

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not up to Expectation for the Price
We stayed at the Le Meridian for 4 nights. The hotel itself was rather underwelming for the over NZ$500 per night we paid to stay there. The staff were excellent and tried their best. Breakfast was a highlight with great choices and so was dinner, however it is very expensive. The gym had no towels or water but was adequate for the length of stay. We had to request our room to be serviced on 3 afternoons as it hadn't been done. The pool and outdoor area is very nice along with the beach and surrounds.
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't Wait to Return
Stunning location on a beautiful lagoon. Our room was large and well appointed with a nice view of the pool area and lovely landscaping. We enjoyed the pool and beach area everyday and loved the games, SUP's and bikes available for us to explore the area and get out snorkeling. The bay is very tidal so you can not swim at all times of day but there are many other options to keep you happy. Breakfast buffet was very nice, and all the tables are set for you to see the beautiful water view. Service was fantastic, all the staff were knowledgeable, friendly and very helpful and cheerful. Grounds were lovingly maintained and the atmosphere peaceful. Dinner was expensive and perhaps not what I would call gourmet, and wine list overpriced for lower quality wines compared to what is available in Noumea. Overall we plan to return to this resort as we loved our 5 day stay and fell in love with Ile des Pins. Wonderful for couples but also for families. Can't wait to return!
Stayed 4 nights in Jul 2022

10/10 Excellent

Langelotti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Stanislas

Liked: Cleanliness, staff & service, room comfort
Great stay in a paradisiac location
What a great hotel in a superb location. Spacious bungalows (would need better maintenance though, if they want them to last). Super friendly staff, very warm welcoming. Great food.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Kat_Nc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is magical. The staff is really friendly and helpful. In the current difficult times it is even more appreciable. The hotel would need a little refurbishment but it still stays very comfortable
Stayed 2 nights in Aug 2020

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many Thanks
As usual, staff stay professionnal and friendly, and it is so rare in New Caledonia, that it needs to be carefully underlined. Thank you for all and continue to stay safe.
Stayed 2 nights in Jul 2020

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Responsable relations publiques on 2 Mar 2020
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Ile Des Pins. It was truly a pleasure to serve you. We appreciate and value your honest feedback. We hope you choose to create more memories with us whenever your travels bring you back to New Caledonia. Sincerely, Le Méridien Ile Des Pins Team

10/10 Excellent

Tongil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Responsable relations publiques on 27 Feb 2020
Dear Tongil, Thank you for taking the time to fill in the survey and for acknowledging our hotel with this great score ! Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay at Le Méridien Ile Des Pins. Looking forward to welcoming you again very soon, Best regards, Le Méridien Ile Des Pins Team

10/10 Excellent

Mikhail, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for a great holiday! Beautiful whitesand beach, the cleanest ocean water (you can see everything through it!) and just a general feeling of a paradise :) There are only 2 downsides - first is that it is not so easy to get there and second is that the food is pricey.
Stayed 4 nights in Dec 2019
Response from lm on 30 Dec 2019
Dear Host, We thank you for having taken your precious time by sharing your feedback about your stay with us. We are thrilled to hear that you so enjoyed your stay with us, finding our spot, location to be highlights. We hope to welcome you back again one day, Best regards, Le Méridien Ile des Pins Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is beautiful!!! Room well maintained and clean. Comfortable bed. Super Friendly staff. Ok breakfast. Needs more option when lunch is buffet (always the same menu) and also room amenities (no shower cap for example). I would recommend this hotel!
Stayed 3 nights in Dec 2019
Response from lm on 26 Dec 2019
Dear Host, Thank you for taking the time to share your impressions following your experience with us. Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay with us. Be assured that your opinion and the relevant piece of information you provided to us are very important. They enable us to improve and maintain a high level of quality; therefore, we shared all your recommendations with the concerned team. We are looking forward to welcoming you back to very soon. Best regards, Le Méridien Ile des Pins Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unforgettable place. The location is an utter paradise, sorrounded by nature and in almost complete isolation. It’s an amazing place to relax and enjoy the wonders of nature. The hotel itself is clean, has a lot of services and super friendly and helpful staff, we loved them! The food at the hotel is ok. Not great for the most part but ok. Understandable for the geographic restrictions it has. So this wasn’t a big issue. Overall really liked it, and I’m even thinking of returning soon :). In the future I’d love to see better guidance on how to discover the sorrounding nature. Maybe add some guided walking tours or hiking trails around the island. This would be a great addition.
Stayed 3 nights in Dec 2019
Response from lm on 25 Dec 2019
Dear Host, Thank you for sharing this "exceptional" review! We are thrilled to know that you found everything to be perfect and that you most enjoyed the service, the staff and the location. We offer different excursions, hiking trails … for your next stay with us our receptionists would be glad to advise you about the activities, do not hesitate to ask them to send you our brochure presenting the activities taking place around the hotel. Wishing you Happy Holidays and a soon return to see us again in paradise. Best regards, Le Méridien Ile des Pins Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from lm on 23 Dec 2019
Dear Guest, Thank you for taking the time to fill in the survey and for acknowledging our hotel with this great score! Looking forward to welcoming you again very soon, Best regard, Le Méridien Ile des Pins Team