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"Great food, friendly and helpful staff"

"We all enjoyed the various facilities of the hotel. Especially, the family hot spring became a special time. And there were facilities for children to play, so children also had fun. There were many places around the hotel that were carefully cared for. I recommend it"

"Wonderful location, good amenities. Very clean and hygiene. "

"Staff was very welcoming and helpful. Parked at the basement at the hotel and was given a QR code to discount the parking to 1,000 yen (go in once) or parked at Car Park 1 at the JR station (can go in/out multiple times) at 1,000 yen (with validated ticket from hotel reception). Dinner at the restaurant was very nice and prices reasonable (20% discount for hotel guests). Enjoyed our stay."

"Friendly staff"

"Room was spotless, great amenities and location. Friendly staff. Comfortable beds and pillows "

"Very clean room. English speaking and very warm and helpful staff."

"Courteous and helpful staff, good amenities, and close to many restaurants/transit stations."

"Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me."