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"We all enjoyed the various facilities of the hotel. Especially, the family hot spring became a special time. And there were facilities for children to play, so children also had fun. There were many places around the hotel that were carefully cared for. I recommend it"

"Wonderful location, good amenities. Very clean and hygiene. "

"Staff was very welcoming and helpful. Parked at the basement at the hotel and was given a QR code to discount the parking to 1,000 yen (go in once) or parked at Car Park 1 at the JR station (can go in/out multiple times) at 1,000 yen (with validated ticket from hotel reception). Dinner at the restaurant was very nice and prices reasonable (20% discount for hotel guests). Enjoyed our stay."

"Friendly staff"

"I didn’t have the food, but it looked pretty good. Parking garage was easy to find and a close walk. Room was really nice."

"Very clean room. English speaking and very warm and helpful staff."

"Courteous and helpful staff, good amenities, and close to many restaurants/transit stations."

"Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me."

"I really enjoyed my stay here. The hotel is really close to Beppu station. The room was a comfortable size, especially for a solo traveller. The onsen was the favourite part of my stay. There were several private onsen rooms available on a first come first served basis. The breakfast was buffet style with a variety of Japanese and western options. The staff were very polite and helpful. I would definitely stay here again if I was to come back to Beppu. "