Five Bedroom Manor with Splash Pool | Terrace/patio
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Reviews of Cayley Mountain Resort

4 out of 5
Cayley Mountain Resort
D184 Central Drakensberg, Cathkin Park, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 82 reviews" "
Rating 8 - Good. 19 out of 82 reviews" "
Rating 6 - Okay. 6 out of 82 reviews" "
Rating 4 - Poor. 7 out of 82 reviews" "
Rating 2 - Terrible. 5 out of 82 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the rest and relaxation in a beautiful setting
Stayed 3 nights in Mar 2024

10/10 Excellent

Silindile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cayley Mountain Resort on 12 Feb 2024
Hi Silindile, thank you for your super positive feedback. We're ecstatic that you enjoyed the ultimate mountain getaway with us, taking in the one-of-a-kind views while enjoying first-class service . It was such fun having you visit, and we cannot wait to welcome you back!

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
A perfect place for families and kids
It’s a perfect place for enjoy with your family and kids, but not for single or couples
Stayed 1 night in Dec 2023
Response from Cayley Mountain Resort on 13 Dec 2023
Hi Antonio, thank you for your feedback. We're thrilled that you found our resort to be the perfect spot for family fun, and assure you that our tranquil charm extends to singles and couples seeking a peaceful escape . We'd love the opportunity to make your next stay even more memorable!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 2 nights in Jul 2023
Response from The Kingdom Resort on 1 Aug 2023
Dear Guest, thank you for staying with us. We are thrilled to know you had a lovely stay at our resort, and we hope we get the pleasure of hosting you again soon.

10/10 Excellent

Sarika

Stayed 1 night in Mar 2023
Response from Cayley Mountain Resort on 31 Mar 2023
Hi Sarika, we greatly appreciate you taking the time to review your recent stay with us. We always aim to provide our guests with worthwhile, memorable and well-serviced holidays and it's truly wonderful to have this affirmed by your feedback . It was such a pleasure hosting you and we look forward to your next stunning mountain getaway with us!

10/10 Excellent

Faheema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway.
Stayed in the 1 bedroom villa. Perfect for a couple with 2 kids. All amenities included. Lovely getaway for a weekend . Kids enjoyed the activities. Was too cold to use the beach club. Would return in Summer for those activities.
Stayed 2 nights in May 2022
Response from Cayley Mountain Resort on 29 Jun 2022
Hi Faheema, We appreciate this wonderful feedback and we do take pride in catering to our guests’ needs the best way we can. Thanks again for staying with us and we hope we get the pleasure of hosting you again for another memorable holiday in future.

10/10 Excellent

Nomthi

Stayed 3 nights in Mar 2022
Response from Cayley Mountain Resort on 4 Apr 2022
Hi, Nomthi, We are glad that you enjoyed an awesome time with us – we love to see you again soon.

8/10 Good

Zeenat

Stayed 5 nights in Dec 2021

4/10 Poor

Bei Bei

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a room with patio. The room we were given was 48B which is in a cottage with 2 other room. The walls are paper thin which means we can hear everything from the other room. Unfortunately our next door neighbor had two small children and even tho they tried their best to keep the noise level low we could still hear everything. It was suppose to be a romantic getaway but we ended up having to walk on eggshells. We felt that the wide angle picture also made the rooms look bigger than they were. The room we stayed at was smaller than most other hotels while the bathroom was pretty big. The room we were given also had no aircon and it was 1degree that night with only a small portable heater fan. From the picture we assumed we would have a view of the lake but our room was blocked by 2 cottages in front. That said, the location of the resort was good and there were many activities but unfortunately for us it rained so there was not much to do in the resort.
Stayed 2 nights in Aug 2021

2/10 Terrible

AR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Cayley Mountain Resort on 20 Jul 2021
Dear Guest, thank you for rating us, however we are sad to learn you did not have an enjoyable stay with us and regret we do not have any details in order for us to address your grievances.

10/10 Excellent

Imraan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay but ensure you check out at 10am.
We had 2 chalets booked and really enjoyed ourselves. The chalets are large, well laid out and very comfortable. the property as well has lots to do for the family and very clean. The only thing I was upset about was when we went to check out around 10.50am, we were told that we needed to pay R150 per chalet for the late check out. I told the lady at the reception that this was the first I heard of it and this was not mentioned to us when we checked in, on the website or in the envelope which was given to us. Usually all the resports I go to, in the envelope which is accompanied with the keys, there is a letter with information such as special activities, special dinners or other important relevant information. All the lady said was on the confirmation it stated there that check out is at 10.00am. I fully agree we were in the wrong and would have paid this had it been mentioned to us. I have stayed at many resorts and hotels worldwide and not once was I asked to pay additional funds for checking out less than an hour after cut off.
Stayed 2 nights in Jul 2021
Response from Cayley Mountain Resort on 7 Jul 2021
Dear Guest, thank you for your detailed feedback. We are thrilled to know you had a wonderful your stay at the resort and that you enjoyed the resort facilities we have on offer. Check-in and check-out times are listed on the booking confirmation letter t to advise guests on when they are expected to arrive or check-out of the unit. Nonetheless, we regret no one explained this in detail upon check in. Thank you for vising us and we hope to see you again in future.

8/10 Good

Faheem

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent well maintained and clean accommodation. Spectacular location with beautiful views. Great activities on site. Would recommend a trip there. Reception a little short on courtesy and friendliness. Coffee shop closes a bit early at 5pm. Poorly communicated activity times as the beach club turned us away at 4pm and made a few sarcastic comments when we returned at 3:15 pm for any hire activities on the dam. But the official closing time is 5pm. WiFi blocks video streaming so if your work needs YouTube or Khan academy or if you just want to enjoy Netflix it won't work. Apparently they were upgrading so we had intermittent connectivity
Stayed 4 nights in Feb 2021
Response from Cayley Mountain Resort on 22 Feb 2021
Dear Guest, thank you for your detailed review. We are thrilled you enjoyed staying at the resort and we appreciate you complimenting our units and the beautiful views. We apologize for any inconvenience experienced during your stay and we've noted all your feedback regarding our facilities. Thank you for recommending our resort. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed overnight but loved the place and will def be coming back for a longer stay
Stayed 1 night in Jan 2021
Response from Manager on 12 Feb 2021
Hi Guest, We are thrilled that you enjoyed your overnight stay and look forward to welcoming you back. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This unit is the biggest simply amazing. Heated Pool is small bt perfect to chill. Love everything about it. Resort is lovely and lots to do
Stayed 4 nights in Jan 2021
Response from Cayley Mountain Resort on 2 Feb 2021
Dear Guest, thank for staying with us and we appreciate your feedback.

10/10 Excellent

Farhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort and beautiful house
Stayed 1 night in Nov 2020

8/10 Good

Naeem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Getaway
Great Holiday, good facilities and modern furnishings. Note they have gas cylinders which are utilised for the stove and to heat the water for the units. Ours cylinder finished at night and only the next day was it changed as the reception closes at 17h00. Other than that it was a nice hilifay. The Jacuzzi was great.
Stayed 2 nights in Aug 2020
Response from manager on 17 Aug 2020
Hi Naeem, Many thanks for your review and we are pleased that you enjoyed your overall stay. Our apologies for the inconvenience with the gas cylinder. Regards

8/10 Good

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, comfortable rooms, clean and spacious, bathroom had a shower and bath tub which was great. Only downside, no telephones in the room with which to call reception.
Stayed 3 nights in Aug 2020
Response from manager on 17 Aug 2020
Hi Mariam, Many thanks for your review and we are delighted that you enjoyed your stay. Our reception desk can be reached through the sms number displayed in our chalets. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place. Very comfortable room. Splendid location. Just a pity we had booked to stay on a Wednesday night which was braai night and all tables already booked.
Stayed 1 night in Mar 2020
Response from Cayley Mountain Resort on 13 Mar 2020
Hi Thank you so much for the wonderful review. We are so thrilled to hear that you enjoyed a fantastic stay at our beautiful resort. We look forward to welcoming you back for another brilliant Berg breakaway. Regards. 👍🙂🌄

10/10 Excellent

Brigitte

Stayed 1 night in Mar 2020

8/10 Good

Siyabonga

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Short stay.
Self catering small unit very compact. Opening up right onto putt putt course.
Stayed 2 nights in Nov 2019
Response from Manager on 9 Dec 2019
Dear Guest, Thank you for your review. We do have larger self catering options such as a chalet. But we are pleased that you enjoyed your overall stay. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views in an outstanding location, facilities were top notch. Loved it
Stayed 1 night in Nov 2019
Response from Manager on 28 Nov 2019
Dear Guest, We are thrilled that you enjoyed your recent stay at our resort. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location with clean modern chalet. The property was very clean and well prepared.
Stayed 1 night in Nov 2019
Response from Shantal on 21 Nov 2019
Hi. Thank you so much for your support and kind words. We're glad to hear that you enjoyed your stay with us and we look forward to hosting you in future. Regards 👍😊😊

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Doors are thin in a chale feels like rooms in a house. Need proper sound proofing and a proper solid front door not a cheaply thin flimsy one
Stayed 3 nights in Oct 2019
Response from Cayley Management on 11 Nov 2019
Good Day, Thank you for the positive review. We hope to see you again.

8/10 Good

Itumeeleng

Liked: Cleanliness, property conditions & facilities
I will visit again
Quite place. Excellent for family relaxation and outing. Access road needs attention.
Stayed 3 nights in Oct 2019
Response from Manager on 10 Oct 2019
Hi Itumeeleng, It's great to know that your family enjoyed their stay at our resort. Unfortunately, our access road is the responsibility of the local municipality and we are reliant on them to maintain it. Regards

8/10 Good

shival

Liked: Cleanliness, property conditions & facilities, room comfort
Cayley manor house
The manor house was beautiful and exactly like the pictures. Service was a little disappointing as we could not check in at the time listed and had to wait an hour extra as they had not cleaned the unit in time. Also they had shut off all the power to the geysers and not turned them back on so the first night we had no hot water. Jacuzzi was not turned on so could not make use of it.
Stayed 2 nights in Aug 2019
Response from Manager on 27 Aug 2019
Hi Shival, We appreciate your review. Our apologies for the inconvenience caused by the problems encountered during your stay. Regards

10/10 Excellent

Dorthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice and clean. A view to kill for :)
Stayed 1 night in Apr 2019
Response from Cayley Mountain Resort on 17 Apr 2019
Dear Dorthe Thank you for your kind words. We hope you see you back at our Resort again in the future! Yours Sincerely Cayley Mountain Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location beautiful views and lots to do. Staff were well managed. Clean rooms and just in need of some maintenance.
Stayed 2 nights in Apr 2019
Response from Cayley Mountain Resort on 17 Apr 2019
Good day Anonomous Thank you for your comments. We will look into improving our level of service and trust to see you again in the near future.

6/10 Okay

Christa

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Manager on 27 Dec 2018
Hi Christa, Thank you for grading us. Regards

8/10 Good

Karin, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The surroundings and the resort itself are excellent! The breakfast leaves a litle bit to be desired at, but the friendliness of the staff makes up for that..
Stayed 1 night in Oct 2018
Response from Manager on 23 Oct 2018
Hi Karin, Thank you for your review. We have forwarded your comment on the restaurant to the proprietor. Regards

2/10 Terrible

Kimberly, IL

Disliked: Staff & service
Communication was poor! Hotel staff didn’t know the simple answers to questions when asked. Also, wrong info given for the choir and very Irritated when we arrived, only to find out that they were having a braai on our first night. You would think that we would have been informed to bring our own meat. All the stores were closed.
Stayed 3 nights in Sep 2018
Response from Manager on 4 Oct 2018
Hi Kimberly, Thank you for your review. Our sincere apologies for the communication breakdown described above and the inconviences caused to you. Regards

10/10 Excellent

Elam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay and comfortable
The journey to the place was a bit of a mission as it's deep in the mountains but a very interesting sights
Stayed 1 night in Sep 2018
Response from Manager on 21 Sept 2018
Hi Elam, Thank you for your review. We are happy to read that you enjoyed your mountain vacation at our resort. Regards. Cayley Mountain Resort

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service
Shocking check-in
I made my booking and payment for our stay at Cayley lodge through Hotels.com only to be told when checking in that I needed to make payment! The other person at reception decided not to speak to me but rather to my wife, explaining that Xperia (?) only makes payment at month end and that's why I need to pay immediately...adding that if I did pay they would refund me later! Luckily I had printed the proof of payment, and thus refused to make another payment. I would like to know why Cayley lodge makes use of this platform if it is not comfortable with the payment method and structure??? I was SO insulted and frustrated at the manner I was welcomed to this resort I am totally put off and has left me quite negative towards the staff and establishment. Perhaps training of front line staff is necessary?
Stayed 2 nights in Mar 2018
Response from Manager on 26 Mar 2018
Dear Rob, Thank you for your review. Our apologies for your experience when checking-in. Our resort has full confidence with all of our reservation partners. The staff on duty on that day have been briefed as to what protocols they must follow when checking in guests. Regards. Cayley Mountain Resort

8/10 Good

Richard , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment overlooking Drakensberg mou
Comfortable apartment in a complex with lovely views of the Drakensberg mountains. Adequate cooking facilities although restaurant prices were very reasonable.
Stayed 2 nights in Feb 2018
Response from Manager on 12 Feb 2018
Dear Richard, Thank you very much for your review. We are pleased that you enjoyed your recent stay with us. Regards Cayley Mountain Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central berg beauty
Experience was amazing .only issue is villas should have been separate from each other.great mountain views
Stayed 3 nights in Jan 2018
Response from Manager on 9 Jan 2018
Dear Guest, We appreciate your review and we are delighted that you enjoyed your recent stay with us. Regards Cayley Mountain Resort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not great experience
We booked into Cayley Mountain Resort from Friday to Monday, the 20th of November. To our surprise our Unit did not have electricity from Saturday, the 18th as of 20h00 until Sunday, the 19th at 13h30. Unfortunately, we had to cancel our plans and the activities' bookings that we had made for Sunday as we could not wash or bath. We could not even have our evening meals on Saturday and for the most part of Sunday. When we contacted the Resort we were told that there was nothing they could do to compensate us as the power failure was due to the failure of one of their transformers. We were specifically told to take this matter up with Hotels.com since we have booked through them. It was quite a very bad experience for us considering that we had deal with a 6 months baby, could not sterilize his milk bottles never mind preparing his meals. It was a torturous 17.5 hours which I did not pay for. We had to forgo of our activities bookings and plans. I really feel being robbed and denied an opportunity of having a good weekend with my family. I will await for your response on this matter. Very disgruntled member.
Stayed 3 nights in Nov 2017
Response from Manager on 24 Nov 2017
Dear Guest, Thank you for your review. We sincerely regret that your stay was negatively affected by factors beyond our control. The resort was not notified in advance by our power supplier of the disruption nor was it communicated to us as to when the service would be resumed. Hence, no contingency plan to assist our affected guests was in hand. We are sure that your booking agent will have already contacted our customer service team with your complaint. Regards. Cayley Mountain Resort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
wifi signal was too weak and only 250MB allowed per day
Stayed 3 nights in Aug 2017
Response from Manager on 31 Aug 2017
Dear Guest, Thank you for your review. We have noted your comment on our WiFi offering. It must be remembered that our resort is located within a mountainous region and this will have an influence on the quality of the signal received from our service provider. Regards. Cayley Mountain Resort.

10/10 Excellent

Rosina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Paradise in the Mountains
So clean, you could eat off the floors! Continued excellent maintenance, one would think that you were the first to be accommodated in the rooms. Bathroom sparkling clean. Bed linen very clean. Potholes leading to the Lodge in desperate need of repair!
Stayed 4 nights in Jul 2017
Response from Andrew on 17 Jul 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views and comfortable rooms
I would recommend this hotel to others. The views are absolutely stunning, especially if you wake up early to watch the sunrise over the mountains. Also, rooms were quite comfortable and there are various activities on the property (i.e. putt putt golf, a swimming pool, a trampoline). My only suggestions: wifi should accessible in the rooms; the food could be improved. Neither dinner nor breakfast was particularly good. Still, our stay was lovely. If you are family or couple, just go for it. You won't be disappointed! Great value for your money and views you'll never forget.
Stayed 1 night in Jun 2017
Response from Manager on 5 Jul 2017
Dear Sarah, Thank you very much for your review and kind words. We are delighted that our resort fulfilled all your expectations. Regards. Cayley Mountain Resort

10/10 Excellent

Suriaganthie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort
We booked a family getaway weekend at Cayley Resort. We received Phenomenal service from checking to checking out. The staff was very friendly and accommodating. I love the interior decoration, It was stunning and very upmarket. We thoroughly enjoyed our stay and I will definitely recommend this Resort.
Stayed 2 nights in Jun 2017
Response from Manager on 29 Jun 2017
Dear Suriaganthie, Thank you very much for your review and kind words. We look forward to welcoming you all once again to our resort. Regards. Cayley Mountain Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Manager on 27 Jun 2017
Dear Guest, Thank you very much for your high grading of our resort. Regards. Cayley Mountain Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Manager on 14 Jun 2017
Dear Guest, Thank you for your high grading of your recent stay with us. Regards. Cayley Mountain Resort

4/10 Poor

Yasmine

Liked: Cleanliness
Disliked: Staff & service, room comfort
When we arrived there was no toilet paer or soap in the room. Be aware that this is a family friendly establishment. Families with kids were quite loud and the walls are paper thin. We could hear everything that was going on next door.
Response from Manager on 17 May 2017
Dear Yasmine, Thank you for your review. We are a self catering resort, although we do have a bar; restaurant and coffee shop onsite , and do provide basic toiletries within our apartments for all new guests Regards. Kingdom Resort

10/10 Excellent

Nabila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, peaceful !
Good facilities. Will be back. My only recommendation is that the Spa extend their operational hours or increase their staff capacity as it booked out.
Response from Manager on 12 Apr 2017
Dear Nabila, Thank you very much for your kind review. We will pass on your recommendation on the spa's operations to the manager of this guest facility. Regards. Cayley Lodge

8/10 Good

Antanas

Liked: Cleanliness, property conditions & facilities, room comfort
Nice rooms and views. Pure internet.
Response from Manager on 27 Mar 2017
Dear Antanas, Thank you for your review and we are happy that you generally enjoyed your recent stay with us. Regards. Cayley Lodge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Beautiful and most comfortable villas , in a beautiful environment
Response from Manager on 27 Mar 2017
Dear Guest, Thank you very much for your kind words. Regards. Cayley Lodge

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful views of Drakensberg
The room was beautifully appointed. Exclusive upgrades in the bathroom including two sinks and large bathtub. For smokers, you cannot smoke on the balcony. Unfortunately that means leaving the lovely room and standing 10 meters away from the building and feeling like a leper.
Response from Manager on 23 Feb 2017
Dear Guest, Thank you for your review. Although we are delighted that you enjoyed your stay overall, we have noted your concern over the breakfast voucher system. The restaurant is independently operated and the voucher is intended to be utilised for selected items on their menu. Regards. Cayley Lodge

10/10 Excellent

naeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Jan 2017
Dear Naeem, Thank you very much for your high grading of our resort. Regards. Cayley Lodge

4/10 Poor

Pravin

Disliked: Staff & service, room comfort
Breakfast not good and no aircon
My rating is towards hotel.com. we paid for breakfast. We were only given R40 per person each day. No options for vegetarian . No aircon. Hotel not accommodating
Response from General Manager on 29 Dec 2016
Dear Pravin, Thank you for your review. We regret that you found your recent stay at our resort unsatisfactory. As our resort is targeted at the self-catering traveler, our voucher price reduction system is for basic items on our restaurant's breakfast menu. Regards. Hazyview Cabanas