Family Hotels & Resorts in Kutchan from NZ$205

"Onsen was relaxing"

"Booked the deluxe room with private onsen. While having a private onsen was the best part of the room the rest of the room was subpar. The mattresses are very thin and are quite stiff making for restless nights, and the shower is outdated and could not adequately hold a single temperature at one time fluctuating throughout. The breakfast at the hotel is very minimal and last seating was at 9am which is the earliest I’ve seen at any hotel. It is understandable that most individuals will be trying to get on the mountain first thing, they should accommodate for a later breakfast time as some people may want to sleep in, especially after a heavy day of skiing. The ski in/ski out lockers are down a large flight of stairs then down more narrow stairs to get to the mountain, which is fine but they should put rubber matts on top of the concrete so guests don’t damage their equipment in the ski locker area. Hope they are able to continue to update their infrastructure to compete with newer properties and make the guest experience better."

"Room could have been a lot cleaner, random hairs all over combined with crumbs in the bed. The dryer was very mediocre on property, with no notification that the on property restaurant would be closed during the majority of my stay. However, for the price, I was not expecting much so it nearly still met my expectations - yet I somehow still feel disappointed."

"Ski/snowboard room was great for ski on/ski off access and drying equipment. Breakfast had a great assortment of local goods made and had great flavor and value. Walkability to the mountain was great. TV not had only channel that had no audio, and looked like illegal cable. "

"The rooms were spacious and came with a furnished kitchen. There was a separate room for the beds and they had a small dining area as well as a lounging area. The room we booked had a great view of Mt. Yotei as well! The hotel was about a 10 minute walk from the center of Hirafu where a lot of the restaurants are located. The ski valet is on the second floor of the hotel and it is just a short walk to the King Gondola. You are able to ski right to the entrance to the ski valet of the hotel after a skiing, which made it very convenient. You could also leave your skis and boots at the valet in the middle of the day to take a break before going back out for night skiing. The staff were very friendly and helpful. The concierge was very helpful with booking complimentary rides to and from the Hirafu Welcome Center, which is where the shuttle buses drop off/pick up passengers. They were also very prompt with their emails about any inquiries. The onsen was very clean and not super busy. The hotel provides a complimentary private onsen session, but we didn't feel the need to use it as the onsen was never crowded. "

"Great staff, very friendly and knowledgeable "