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"To start with, the staff were very friendly and accommodating. The hotel was beautiful and spotlessly clean. The breakfast provided by the hotel was delicious, and both of us couldn’t eat it all. This hotel was one of the nicest hotels I’ve ever stayed in."

"We booked just a couple of hours before arrival. When we arrived around 4 PM, the place was completely closed. One phone call later, the staff drove over and opened everything up for us. A magnificent place, which is clearly reflected in the photos. Dinner was served from the restaurant and drinks from the bar. Both the restaurant and the bar are nothing short of world-class quality. It’s hard not to be endlessly impressed by their dedication and hospitality — and impressed we certainly were. The rooms are of the same absolute top standard. In the morning, one table was set just for us, and the kitchen prepared a fantastic breakfast. All in all, a 10/10 experience beyond the ordinary!"

"The staff was very accommodating. In an excellent location."

"Very nice hotel for our specific needs during our 1 night stay in late Dec 2025. Spacious and clean room for three people. Decor gives you a sense of Albania with dominant wood design as well as modern features. Reception was more of a host than a staff member as he accompanies you to your room to make sure that everything is in order and if you have any questions. He is welcoming, friendly, humble, and extremely hard working. Not a buffet style breakfast but an individual plate with more than enough variety of fruit/vegetable/hot items to get you started exploring the city. I do compare this hotel to the 2.5/3 star hotels in United States. I chose this hotel because of the ~10 walking from main bus terminal location. This is important to me. I could have chose a hotel closer to old bazaar or castle but walking up the steep cobble stone roads with luggage is not what I wanted. A supermarket on location is an added plus for my family if we needed to buy any snacks or drinks. Now for the negative experience which can be avoided is if you know that you will arrive earlier than 2pm check-in, call hotel as the host may not be on location despite what Orbitz says. This may help you drop off luggage to explore and not wait. Maybe during summer this doesn’t exist. Secondly, during colder off season months, our room heating did not work fast when started at 10C and took 12 hours of continuous heating to reach 20C. So maybe call host to preheat room before check-in."

"Very nice hotel, close to the main attractions "

"⭐⭐⭐⭐⭐ Absolutely Perfect Stay! We had an incredible experience at this hotel! From the moment we arrived, the staff went above and beyond to make us feel welcome—they were genuinely kind, attentive, and friendly. The holiday decor for Christmas was magical, creating such a festive and cozy atmosphere. Our room was beautiful, spotless, and very comfortable, with everything we needed for a relaxing stay. The Wi-Fi was fast and reliable, which was perfect for planning our days and staying connected. The location couldn’t be better—close to all the main attractions yet peaceful enough to enjoy a restful night. Honestly, this was one of the best hotel stays we’ve ever had. We can’t wait to come back! "

"Yes everything was excellent from the room being spotless to the staff being so welcoming and friendly The best experience . We loved everything about this hotel , the spa , indoor pool , sauna , breakfast, the balcony with the most amazing view , also the location so close to the centre I will definitely stay again and recommend to anyone Well done , beautiful spot in Gjirokastra "

"Great location, spotless room, great breakfast"

"Is the best the view, the food? The rooms, everything is clean. I'm thinking to go back. I enjoy "