Must remember this is a BUDGET hotel in Kuta, the nightlife area - and you get what you pay for. Noisy area at night so unless you like to go out at night, it's a pain to sleep. But it is located centrally in Kuta if you like it there.
The swimming pool is NOT a pool, it is more of a water feature. You can sit in it, you can't really swim unless you are a dwarf. Not suitable for young children- on the 5th floor and the railing is pretty low - certainly made me nervous!
Staff were awesome & willing to please. The morning shift had the best English. Helped with liaising with tours.
Room was okay, complimentary water dispenser in the foyers of each floor which was good to refill bottles easily, and there are a heap of mini marts for buying cheap water at the end of the laneway on Legian St. Room service was cheap (AUS$1.50 for fried rice or fried noodles) and they provided us with breakfast before the usual 8am breakfast time when we had to leave earlier on tours.
Bedding was provided, they also put in a bar fridge and a spare bed for my daughter. The bathroom wasn't great.
Taxi drivers don't know where it is - tell them to turn down the laneway next to the Bali bombing memorial to find it, there's a surf shop & bike rental runs down the side of the laneway and it's at the end.
"City views" is a bit of a misnomer - they aren't good views, unless you like rubble. On the 5th floor where the dining area is you can see over to the volcanoes in the distance on a clear day.