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The Regency Hotel Kuala Lumpur

3.5 star property
Travelers can dive into Kuala Lumpur's dynamic energy during the day before retreating to this refreshing hotel sanctuary when evening falls

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The Regency Hotel Kuala Lumpur, in the city center, offers an outdoor pool for cooling off after exploring. Enjoy refreshments at the coffee shop and stay connected with WiFi. Amenities include dry cleaning services and a banquet hall. Steps from the iconic Petronas Twin Towers.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MYR 80.0 per stay.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 30 for adults and from MYR 15 for children
  • Self-parking fee: MYR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 80.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does The Regency Hotel Kuala Lumpur have a pool?

Yes, this property has an outdoor pool.

Is The Regency Hotel Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Regency Hotel Kuala Lumpur?

Self-parking is available for MYR 15 per day.

What time is check-in at The Regency Hotel Kuala Lumpur?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Regency Hotel Kuala Lumpur?

Checkout is at noon. Late check-out is available for a fee.

Where is The Regency Hotel Kuala Lumpur located?

Located in Chow Kit, this hotel is within 1 mi (2 km) of Chow Kit Night Market and Petronas Twin Towers. KLCC Park and Pavilion Kuala Lumpur are also within 2 miles (3 km). Chow Kit Station is 7 minutes by foot and PWTC Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.0

6.4

Cleanliness

6.2

Location

6.6

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 23 out of 199 reviews
Rating 8 - Good. 59 out of 199 reviews
Rating 6 - Okay. 50 out of 199 reviews
Rating 4 - Poor. 27 out of 199 reviews
Rating 2 - Terrible. 40 out of 199 reviews

Reviews

Verified

10/10 Excellent

oosaka

Liked: Cleanliness, amenities, property conditions & facilities
普通に宿泊する分は特に問題なし
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed.
Stayed 8 nights in Feb 2020
Verified

4/10 Poor

Gerhard

Disliked: Amenities, property conditions & facilities
HI the location of the Hotel is really great and the hotel complex also but there are some basic things missing, like a proper room-service and also a Mini Bar or at least a fridge where you could put in your drinks to keep them cool. Check-in took ages as there was only 1 person helping the guest although there where 10people waiting. Not an exception as i have seen it many days that there where over 10 people waiting to get helped to get check-in. Further for an all day dining the restaurant was already at 6pm closed and cleaned up. To ask for a basic Breakfast Buffet 35RM is way to expensive. Overall i liked it but there are major improvements to be made especially in the Customer Service & Experience, as there where also no suggested Tours in the Lobby. thanks Gerhard
Stayed 8 nights in Dec 2019
Verified

4/10 Poor

Norhayati

Disliked: Staff & service

Waited 1 hr standing to check in

We took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Gillet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty room - Managers who don't care....

I am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room. Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room. We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment. Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset. We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately. This has been a very horrible experience for me, with my visiting from France
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Ka yan

Liked: Cleanliness, staff & service, room comfort

Historic and classical 60s hotel in pasar chow kit

The hotel is very classical and authentic in a busy pasar chow kit. Aa a heritage hotel the toilet curtains and door frames can be better maintained. Great that KL chow kit still have historic hotel with 60s style. Lovely piano in the cafe lobby.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Anith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED AT ALL
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was good to comment
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Room 1413 had cockroach
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service
Stay for 1 night. Staff is ok but a bit dissappointed with their housekeeping. Tv picture quality is not
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Hairunisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the considerate staff to let us a later check out so that we are able to perform our prayers. there are cockroaches in the room and toilet. the iron is not available in the room and troublesome for guest to go to the iron room. the iron room is pretty hot as it doesnt has any fan or aircond in it.
Stayed 3 nights in Sep 2019
Verified

6/10 Okay

Verified traveller

The hotel give only 2 pillow. I have to pay rm10 for extra pillow.
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I arrived the hotel 16th August 2019, the reception staff was polite and friendly, how every checking took a while. The facilities urgently requires an upgrade, from the lift to the rooms, the air con was not cool. The only plus for me is the swimming pool which I really enjoyed.
Stayed 3 nights in Aug 2019
Verified

4/10 Poor

imran

Disliked: Cleanliness, staff & service, room comfort

Would not recommend’

It’s a very busy hotel’ it took a lot of time to check in’ changed the room three times’ miss management’ Only one Hotel receptionist is nice’ all other have rude faces’
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big NO. Stay away from this place. I thought The Regency KL had a nice ring to it but no! I let slide the fact that this hotel is right in front of a wet market. Our room was visibly dusty and untidy. Stains on the carpet, sheets and towels. TV in our room was one of those old types, no remote control and definitely no cable TV. No wifi! The very basic of creature comforts that you expect even from the smallest of inns like toothbrush, toothpaste and other toiletries were not provided. We let those slide. But what we could not take was the dirty, dark, rusty water that greeted us in the shower on the early morning of our 3rd day in the hotel. The way they handled the situation was appalling with no other solution than to keep the water running for 30mins. 3 hours later, the water still had rust particles and we couldn't go on with our day because of their horrible facilities. Front desk promised to send bottled water but failed to deliver so we decided to check out and demand a refund. While front desk ladies were apologetic, the manager never said a single sorry to us and was arrogant when she faced us. I'm very patient and forgiving and if the water incident did not happen, I would have finished my stay there and probably leave them a 1 out of 5 rating instead of a big ZERO. What made it worse was that there was a nearby Hilton budget hotel less than 50 meters away that's almost giving me the finger every time I look out the window for the bad decision I've made
Stayed 4 nights in Jul 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I’ve ever stayed n will never stay there again,I was so in a rush to check out I left my iPhone charger there.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Faz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt know its infront of a wet market. Lobby smells of fish. Bathtub corners are mouldy. Blanket doesnt cover till feet.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good """""
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
To near the Market, unpleasant smell n road is congested
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city view
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
It was cheaper than other hotels. You pay for what you get.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.. Only television channels & connection need to upgrade! Otherwise enjoyed my stay
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
its like transvania hotel haha.. but their staff is verry nice
Stayed 1 night in Jun 2019
Verified

2/10 Terrible

icey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't like the whole property. the photos are deceiving. i didn't like it at all!
Stayed 3 nights in May 2019
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lambat..sepatutnya pukul 2 ke atas dh blh masuk..sy smpai pkul 4 ptg tp kna menunggu lagi 2 jam..pkul 6 ptg baru blh masuk..katanya sedang mengemas bilik..bad experience.
Stayed 1 night in May 2019