- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My choice of hotel in KL. Staff are well trained with a few exception. Room is clean and well maintained. Amenities are well thought of.
Stayed 1 night in Feb. 2020
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Reviews
Exceptional
2,037 reviews
Amenities
- Pool
- Free WiFi
- Free parking
- Air Conditioning
Map
11 Jalan Sultan Ismail, Kuala Lumpur
What's nearby
- Kuala Lumpur Tower
- 11 min walk
- Kuala Lumpur Convention Centre
- 12 min walk
- Petronas Twin Towers
- 12 min walk
- Kuala Lumpur (KUL-Kuala Lumpur Intl.)
- 46 min drive
Choose dates to view prices
Book online or call:
+64 9913 4658Deluxe Room, 1 King Bed
Room Amenities
- City view
- Sleeps 2
More detailsExecutive Room, 1 King Bed
Room Amenities
- City view
- Sleeps 3
More detailsHorizon Club, Executive Room, 1 King Bed
Room Amenities
- City view
- Sleeps 3
More detailsExecutive Suite, 1 King Bed
Room Amenities
- City view
- Sleeps 3
More detailsPremier Suite, 1 King Bed (Selection)
Room Amenities
- City view
- Sleeps 3
More detailsExecutive Room, 2 Single Beds
Room Amenities
- City view
- Sleeps 2
More detailsHorizon Club, Executive Room, 2 Single Beds
Room Amenities
- City view
- Sleeps 3
More detailsExecutive Suite, 2 Single Beds
Room Amenities
- City view
- Sleeps 3
More detailsPremier Suite, 2 Single Beds (Selection)
Room Amenities
- City view
- Sleeps 3
More detailsFamily Suite, 1 King Bed (Premier)
Room Amenities
- Sleeps 2
More details
About this area
Kuala Lumpur
Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Shangri-La Hotel - Kuala Lumpur is in a shopping district and near a metro station. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and KidZania. Our guests appreciate the hotel's central location.
What's nearby
- Kuala Lumpur Tower - 11 min walk
- Kuala Lumpur Convention Centre - 12 min walk
- Petronas Twin Towers - 12 min walk
- Aquaria KLCC - 13 min walk
- Suria KLCC Shopping Centre - 13 min walk
Getting around
- Kuala Lumpur Sultan Ismail Station - 3 min drive
- Bukit Nanas Station - 5 min walk
- Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive
About this property
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Train station pick-up shuttle (surcharge)
Shopping centre shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar
24-hour room service
Things to do
Aerobics classes
Fitness centre
Full-service spa
Sauna
Shopping
Steam room
Family friendly
Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Corner/local shop
In-room childcare (surcharge)
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)
Conveniences
Ballroom
Lift
Corner/local shop
Guest services
24-hour front desk
Concierge services
Dry-cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
Arabic
Chinese
English
Japanese
Malay
Business services
15 meeting rooms
Computer station
Conference centre
Outdoors
Garden
Terrace
Spa
Body treatments
Hydrotherapy
Massages
Reflexology
Sauna
Hot tub
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair accessible (may have limitations)
More
Designated smoking areas
TV in reception
Room amenities
Bedroom
Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)
Bathroom
Shower
Entertainment
LCD TV
satellite channels
Food and drink
Free bottled water
More
Access via exterior corridors
Connecting rooms available
Desk
Laptop-compatible safe
Laptop-friendly workspace
Slippers
Turndown service
Policies
Check-in
Check-in between 2 PM - 10 PM
Early check-in subject to availability
Express check-in
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
- Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Pets
- No pets or service animals allowed
Children and extra beds
- Children are welcome.
- Kids stay free! One child 11 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are available for MYR 116.0 per night.
- Free cots (infant beds)!
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: MYR 400 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MYR 98 per person (approximately)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MYR 116.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
We should mention
This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. One child aged 11 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets or service animals are allowed at this property.
Property is also known as
- Shangri-La Hotel Kuala Lumpur
- Shangri-La Kuala Lumpur
- Shangri La Kuala Lumpur
- Shangri La Hotel Kuala Lumpur
This traveller didn’t leave comments with their review
Stayed 1 night in Feb. 2020
This traveller didn’t leave comments with their review
Stayed 1 night in Feb. 2020
- Liked: Cleanliness
Location and staff are very good indeed, the room is nice wniugh
Stayed 1 night in Feb. 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.Nothing was too much trouble for the staff.They covered our bed in rise petals to help celebrate a major wedding anniversary.I would recommend this hotel highly.
Stayed 4 nights in Feb. 2020
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