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Grand Ion Delemen Hotel

5.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Located close to First World Plaza and Skytropolis Indoor Theme Park, Grand Ion Delemen Hotel provides a corner/local shop, a coffee shop/cafe and a garden. Enjoy the gym, as well as activities, such as hiking/biking, rock climbing and ziplining. In addition to a playground and an arcade/games room, guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is NZ$123
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Balcony
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
2 bedrooms
Balcony
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 94 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living area

Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
3 bedrooms
Balcony
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
  • 126 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room

Premier Double Room

Premier Double Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Bathrobes
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 62 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

Family Suite | Living area

Family Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bunk Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Rainfall showerhead
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Rainfall showerhead
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Twin Room

Premier Twin Room

Premier Twin Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
Rainfall showerhead
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse

Penthouse | Living area

Penthouse

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
3 bedrooms
Hairdryer
Bathrobes
2 bathrooms
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 King Bed

View all photos for Premier Studio Twin

1 bedroom, in-room safe, desk, blackout curtains

Premier Studio Twin

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Premier Studio Queen

Coffee/tea maker, electric kettle

Premier Studio Queen

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Premier Family Room

1 bedroom, in-room safe, desk, blackout curtains

Premier Family Room

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 4

View all photos for Premier Two Bedroom

1 bedroom, in-room safe, desk, blackout curtains

Premier Two Bedroom

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 4

View all photos for Premier Deluxe King Room

1 bedroom, in-room safe, desk, blackout curtains

Premier Deluxe King Room

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Premier Deluxe Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Premier Deluxe Twin Room

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Premier One Bedroom Suites King

1 bedroom, in-room safe, desk, blackout curtains

Premier One Bedroom Suites King

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Premier One Bedroom Suite Twin

1 bedroom, in-room safe, desk, blackout curtains

Premier One Bedroom Suite Twin

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Premier Two Bedroom Suite

1 bedroom, in-room safe, desk, blackout curtains

Premier Two Bedroom Suite

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 4

View all photos for Premier Three Bedroom Suites

1 bedroom, in-room safe, desk, blackout curtains

Premier Three Bedroom Suites

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 6

View all photos for Premier Penthouse

1 bedroom, in-room safe, desk, blackout curtains

Premier Penthouse

Balcony
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 6
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About the area

Map
Jalan Ion Delemen 1, Genting Highlands, 69000

What's nearby

  • First World Plaza - 3 min drive - 1.6 km
  • Skytropolis Indoor Theme Park - 3 min drive - 1.6 km
  • SkyAvenue - 3 min drive - 1.6 km
  • Genting SkyWorlds Theme Park - 4 min drive - 1.9 km
  • Genting Highlands Premium Outlets - 11 min drive - 5.7 km

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 114 min drive

Restaurants

  • ‪Hard Rock Cafe Genting Highlands - ‬13 min walk
  • ‪The Majestic Pizza - ‬3 min walk
  • ‪Hugo's Lounge - ‬2 min walk
  • ‪Tavern in the Sky - ‬3 min walk
  • ‪RSC8 Cafeteria & Lounge - ‬11 min drive

About this property

Grand Ion Delemen Hotel

Luxury family-friendly hotel near Skytropolis Indoor Theme Park
Located close to First World Plaza and SkyAvenue, Grand Ion Delemen Hotel provides a corner/local shop, a coffee shop/cafe and a garden. Enjoy the gym, as well as activities, such as hiking/biking, rock climbing and ziplining. Free in-room WiFi is available to all guests, along with a playground and an arcade/games room.
Other perks include:
  • An indoor pool and a children's pool
  • Breakfast (surcharge), tour/ticket information and a lift
  • 10 meeting rooms, a front desk safe and smoke-free property
  • A 24-hour front desk, concierge services and luggage storage
  • Guest reviews say good things about the overall condition
Room features
All 611 rooms include comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Similar properties

Restaurant

Signata Genting Highlands

  • Pool
  • Spa
  • Kids pool
  • Waterslide
10.0 out of 10, Exceptional, 1 review
The price is NZ$93
includes taxes & fees
10 Nov - 11 Nov
Signata Genting Highlands

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; MYR 70 for adults and MYR 35 for children
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Fairy Tales
  • Kembali Kitchen

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,896 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Does Grand Ion Delemen Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Grand Ion Delemen Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Ion Delemen Hotel on 9 Nov 2025 start from NZ$121.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Ion Delemen Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Ion Delemen Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Ion Delemen Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Grand Ion Delemen Hotel located?

This family-friendly Genting Highlands hotel is located in the mountains, within 3 mi (5 km) of Skytropolis Indoor Theme Park, First World Plaza and SkyAvenue. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).

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Reviews

Grand Ion Delemen Hotel Reviews

7.2

Good

7.4

Cleanliness

7.4

Location

7.6

Staff & service

6.0

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 151 out of 525 reviews
Rating 8 - Good. 172 out of 525 reviews
Rating 6 - Okay. 87 out of 525 reviews
Rating 4 - Poor. 61 out of 525 reviews
Rating 2 - Terrible. 54 out of 525 reviews

Reviews

10/10 Excellent

lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very clean and nice to stay
Stayed 2 nights in Dec 2024

2/10 Terrible

Aik Hong

Disliked: Cleanliness, staff & service, property conditions & facilities
The room very sm
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Should be removed from Hotels.com

This hotel is listed as five star. To be honest it should be removed from Hotels.com. It is a one star at best. Worn down. Had to search for the reception. The room had an intens smell of industrial cleaning chemicals. Probably to hide the smell of mould. Absolutely nauseous smell. It was not clean and it was run down. View was straight into a concrete wall, and this was supposed to be a suite. The shower did not have warm water. For several hours there was drilling noise in the room to be heard so loudly I could barely hold a conversation. The smoke detector was covered in a cling film. Talk about safety issues. A complete disaster of a hotel. I suspect they do not maintain anything here. Not anything like the description in Hotels.com. Read the other reviews too, and please book something else. I decided to leave and go back to KL city.
Stayed 1 night in Jul 2025

10/10 Excellent

Pamela Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so nice. Very cold and very homie. but its just that we didnt expect that they will put us in like a connecting room? luckily nobody checked in there during our stay. but overall its okay and nice place :) shuttle service is sooo convenient every hour they have a service going to sky avenue and in a no hassle booking also. the room is so spacious too. got dining and all stuffs. its like an airbnb already but were expecting a microwave hehehe but they dont have but its okay. no issues about it. the towers is just confusing at times. hahaha we always forget where to go and which way to go. :) all the staffs are accomodating and helpful. except for the man we asked outside upon our arrival (our arrival on the lobby near big panas express) i cannot remember which tower is that.(the place usually where the pick up point of the shuttle) we are asking him where is the lobby or reception of the grand ion delemen and instead of helping us, he just asked me to find the contact number of the hotel and with a high pitch voice asked me to call the hotel! haaays. hopefully next time should not be like that anyways. overall super okay!
Stayed 2 nights in Jul 2025

8/10 Good

Yong Leng

Liked: Cleanliness, staff & service, amenities
is ok
Stayed 2 nights in Oct 2022

4/10 Poor

Mun-Kein

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The road leading to this property is terribly dangerous especially during December foggy period where road lighting is bad and visibility down to almost zero. Its unfortunate as the hotel is actually quite good , nice and clean however the roads there are very dangerous. Best to just stay at Genting resorts instead.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in late, no room, let the old people to wait for an hour, tired whole day and still ask to wait. 6 of us and the amenities only have 2 towels and 1 slippers, no shampoo and no drinking water. No phone to call reception, internet not usable, need to go down and cross the street just to talk to reception. Will not be coming back or recommend this place.
Stayed 2 nights in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This is not intended to be a hotel. Feels more like an AirBnB. Feels like someone's house. Based on pictures on the net it seems like a fancy luxurious hotel when its actually not. However, still a comfortable stay with good and plenty to choose from breakfast spread. I booked the 1 bedroom Suite and it was like walking into to an under furnished and under-renovated apartment unit.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Window was missing a bolt so a child could fall out. Bathroom garbage can was rusty. Cobwebs and dirty. Front desk unhelpful and sent me to the wrong bus station to buy a ticket which wasted a half day. Smells awful. Avoid this expensive dump.
Stayed 1 night in Jul 2024

10/10 Excellent

Zah Zurainita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2022

6/10 Okay

Shaik Khaja

Disliked: Cleanliness, property conditions & facilities, room comfort

Room quality

2Room has only one toilet. No privacy. All music can be clearly heard. It wasnt nice as rooms are not sound proof. Door make too much cracking sound.
Stayed 2 nights in Jan 2023

6/10 Okay

Vaibhav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average experience staying at the property. Staff has no clue, everyone running like headless chicken. I can see more staff managing Vallet Parking as compared customers at reception. Reception staff is not well trained. They have no SOP (standard operating procedure) to brief customers. Lifts are limited and half of them no working. Kids club not working. Gym in Tower 4 not working... as compared to the number of rooms i can feel their breakfast support staff is limited.. half of the things are either over and yet to be refilled or are cold.... Overall Average experience!!!
Stayed 2 nights in Dec 2024

2/10 Terrible

JUNWEI

Disliked: Cleanliness, amenities, property conditions & facilities
It was such a nightmare to enter a room which looks super rundown. It was nothing compared to the pic on the website. We requested to change a room although it was much better than the first 1 but still the inside lock for the room was spoilt and wifi was down… dont think we will book this ever again

10/10 Excellent

KATHARINE WEI QI

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Wall of the room is dirty with ants running. Back of sofa is dirty with fungus. Toilet bottle tray holder is broken with calcium deposit. Shower tiles and basin edges are filled with black fungus.
Stayed 2 nights in Oct 2022

6/10 Okay

Khoo

Liked: Cleanliness, property conditions & facilities, room comfort

Horrible Shuttles services

Don't think this is a 5 star hotel as they claimed. The shuttle to/fro frm hotel to Genting highland entertainment complex is a BIG BIG DISAPPOINTMENT!!! You hv to pay RM5 per way and need to book in advance. Often fully booked, hence alternative is a Scam Taxi ride.. RM40 per way for a 7 mins ride. Ridiculous fare! Why can't the hotel mgt arrange more shuttles and do away with the booking while extending the time to at least 10pm and 2am final return trip.
Stayed 2 nights in Jul 2022

2/10 Terrible

Rabinder

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a hassle from the time you entered there first door. I would like to give only 1 star to this hotel. You have to go to different towers to get to your room. If you are travelling with kids, just forget about it. Hotel pool is a mess . Algae all over the place and in the pool. The pool is next to the restaurant which makes me vomit by looking at the food. The pool definitely need chlorine and atleast 24/7 automatic filter. The rooms in the hotel got no privacy, I literally had to get up in the middle of the night to tell my next door neighbour to keep it low. The reception staff got no idea what they are doing, they get confused when 2-3 guests arrive. The rooms were stinky and not cleaned at all. It’s 1 out of 5 from my side.

2/10 Terrible

Bhupinder

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Tower 3 for 4 nights. Firstly this hotel is NOT a hotel, its a service apartment...without services. Worst ever experience. Stinky rooms. All bed rooms having fire alarm with LED that disturbs during sleep. Morning you cannot walk thru the corridors as entire area stinks so bad..smells horrible. you have kitchen in the apartment but no plates, no spoons , no forks. if you ask for them you get disposable bins and forks and per member you have to pay MYR5 for 1 plastic fork 1 plastic box and 1 spoon. Cleaning staff forgot to clean the apartment, when asked why they didn't clean their answer was ...we were so busy. Locker in the room never worked, we were at this property for 4 nights and first 3 days we keep calling for locker replacement but no action. Horrible breakfast, you have to shell out MYR60 per person for the same. Won't recommend any one staying in this service appartment that call them selves a HOTEL.

2/10 Terrible

JITEN

Property is run down and
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nice view but need to buck up on overall cleanliness and service.
Stayed 3 nights in Jul 2025

8/10 Good

MD HABIBUR

Need more cleaning
Stayed 1 night in Jun 2025

8/10 Good

ian

Liked: Staff & service, room comfort
Disliked: Cleanliness

Would go back

The hotel needs overall, my friends room head board was dirty and really needed clean , but hotel was brilliant
Stayed 1 night in May 2025

6/10 Okay

Habibur

Disliked: Staff & service, amenities
The smell from the toilet was horrible. You need to fix this asap before you rent it to others .
Stayed 2 nights in Apr 2025

2/10 Terrible

mukilan

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater not working, WiFi not working, soaps not available , total waste of money
Stayed 2 nights in Apr 2025

4/10 Poor

Tran

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property need remodel and room is running down and smell badly.
Stayed 1 night in Feb 2025

2/10 Terrible

Ravind

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff don't speak english or very little. They can't even tell where things are in the hotel e.g. cafes n restaurants. The hotel looks old and rooms are not clean. The towels looked old. To top this off there was a landslide in Genting Highlands due to heavy overnight rain which caused closure of the one road going in/out of the hotel. The number they have on website rings out, as l wanted to get an update on how to get my belongings. Genting Highlands is a beautiful place but probably check the weather before you go as in our case we probably stayed two nights which wasn't required.
Stayed 2 nights in Jan 2025