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Overview of Grand Ion Delemen Hotel

Photo gallery

Garden
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Grand Ion Delemen Hotel

5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationSkytropolis Indoor Theme Park12 min drive
    Popular LocationSkyAvenue12 min drive
    Popular LocationFirst World Plaza12 min drive
    AirportSubang (SZB-Sultan Abdul Aziz Shah)75 min drive

Choose dates to view prices

  • Suite, 2 Bedrooms

    Room amenities

    • 94 sq m
    • Sleeps 4
    • 1 King Bed and 2 Single Beds
    More detailsSuite, 2 Bedrooms
  • Deluxe Twin Room

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Twin Room
  • Suite, 1 Bedroom

    Room amenities

    • 65 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Deluxe King Room

    Room amenities

    • 30 sq m
    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe King Room
  • Suite, 3 Bedrooms

    3.5/5 guest room rating

    Room amenities

    • 126 sq m
    • Sleeps 6
    • 1 King Bed, 1 Queen Bed and 2 Single Beds
    More detailsSuite, 3 Bedrooms

About this area

Genting Highlands

Located in Genting Highlands, Grand Ion Delemen Hotel is in the entertainment district and near theme parks. Skytropolis Indoor Theme Park and Happy Bee Farm & Insect World are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit SkyAvenue and Genting Highlands Premium Outlets. Travelling with kids? Don't miss Genting Skyway. Spend some time exploring the area's activities, including outlet shopping.
Popular Location

What's nearby

  • Arena of Stars - 9 min drive
  • Genting Highlands Theme Park - 9 min drive
  • Skytropolis Indoor Theme Park - 12 min drive
  • SkyAvenue - 12 min drive
  • First World Plaza - 12 min drive

Getting around

  • Batang Kali Station - 45 min drive
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.) - 103 min drive

Restaurants

  • Hugo's In The Sky — 1 min walk
  • Kembali Kitchen — 1 min walk
  • Munakata Ramen - 9 min drive
  • Good Friends - 10 min drive
  • Ming Ren - 10 min drive

About this property

Grand Ion Delemen Hotel

Family-friendly hotel with 3 restaurants and indoor pool
This smoke-free hotel features 3 restaurants, an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a business centre and conference space. All 611 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include room service (during limited hours), rainfall showerheads and coffee/tea makers.
Grand Ion Delemen Hotel offers 611 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • On-site parking is wheelchair accessible
  • Return airport shuttle (surcharge) from 7:00 AM to 10:30 PM
  • Airport shuttle on request

Food and drink

  • To-go breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends: MYR 30 for adults and MYR 15 for children
  • 3 restaurants and 1 coffee shop/cafe
  • Room service available

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's pool
  • Dry cleaning service
  • Corner/local shop
  • Indoor pool
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 10 meeting rooms
  • Business centre
  • Conference space (4896 square feet)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: MYR 30 for adults and MYR 15 for children (approximately)
  • Airport shuttle fee: MYR 280 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Late check-out may be available on request (surcharge).

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 11:00 AM
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Can I cancel my reservation for free at Grand Ion Delemen Hotel and receive a full refund?
Yes, Grand Ion Delemen Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Ion Delemen Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Ion Delemen Hotel have a pool?
Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM to 11:00 AM.
Is Grand Ion Delemen Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Ion Delemen Hotel?
Self-parking is free at this property.
What time is check-in at Grand Ion Delemen Hotel?
Check-in is from 3:00 PM - anytime.
What time is check-out at Grand Ion Delemen Hotel?
Checkout is at noon.
Does Grand Ion Delemen Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 280 per vehicle, one-way, applies.
Where is Grand Ion Delemen Hotel located?
This family-friendly Genting Highlands hotel is located in the mountains, within 3 mi (5 km) of SkyAvenue and Skytropolis Indoor Theme Park. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).
3.8
Good
Rating 5 - Excellent. 129 out of 387 reviews
5 - Excellent 33%
Rating 4 - Good. 145 out of 387 reviews
4 - Good 37%
Rating 3 - Okay. 58 out of 387 reviews
3 - Okay 15%
Rating 2 - Poor. 31 out of 387 reviews
2 - Poor 8%
Rating 1 - Terrible. 24 out of 387 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.8/5

Property conditions & facilities

3/5 Okay

Travelled with family
Happy face iconLiked: Staff & service, room comfort
Sad face IconDisliked: Property conditions & facilities
Unsatisfactory room condition due to poor maintenance management.Air conditioning was not in good working condition,bathroom drain outlet was clogged, wash basin drain pipe choked.
Stayed 3 nights in Oct 2020

4/5 Good

Business traveller, Travelled with family, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A HAPPY BREAKIE BUFFET
Everything was good except for the breakfast session, during the MCO - guests were allowed to eat for 30 MINUTES ONLY. Just a simple buffet menus were available.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/5 Poor

Travelled with partner, Travelled with group
Sad face IconDisliked: Cleanliness
This hotel is a remote road near the Resorts World Genting, mind you there's NO shuttle service as per advertised. You will have a hard time getting back and forth depending on the time and availability of drivers. Genting is a very secluded area. About the hotel, from outside it looks very good. But once you get to the room you will be more than disappointed, here's the few things that really let me down and regret choosing this hotel over anything else, I feel robbed for what I paid. -The view from the room was enclosed behind two protruding walls so basically I have a VERY narrow view, also facing a construction site that won't be finished at least until 2021. -TERRIBLE NOISE from the construction site, be mindful there's a LOT of construction going on around the hotel so there will be dust, smell and noise. -The room is quite dirty, the floor was all smudgy and dusty. I bumped into the bed and moved it a little bit, VERY DIRTY. So they just pretty quickly clean the floor but don't even bother cleaning the corners or edges around the furniture (including on the edge of the bed and bedside tables). -Hot water will last you for about 7-10min then it will only be warm water which is not nice in a cold weather like in Genting. For a place like this, I wouldn't pay more than 120-150 ringgit a night, definitely not worth it.
Stayed 1 night in Jul 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
The hotel was totally overpriced for what it was. Our 'suite' was very dirty and shabby. It was more like a hospital than a hotel. White and bare walls. There is a building site outside which was very noisy. The facilities were not all open and the price is not reflected in this.
Stayed 2 nights in Jul 2020

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