Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM to 9:00 PM.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self-parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 miles (25 km).

The Chateau Spa & Wellness Resort Reviews, Deals & Photos 2025

About the area

Located in Bukit Tinggi, The Chateau Spa & Wellness Resort is in the mountains. La Santé Spa and Genting Skyway are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Genting Highlands Premium Outlets and SkyAvenue. Travelling with kids? Consider Berjaya Hills Botanical Garden, or check out an event or a game at Arena of Stars. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with mountain biking.

Visit our Bukit Tinggi travel guide

10/10 Excellent

sandi

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big

Stayed 2 nights in Dec 2024

10/10 Excellent

terence

7 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice to relax

Stayed 1 night in Jun 2023

10/10 Excellent

Mohd azlin

25 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property,suggest to all

Stayed 2 nights in Nov 2022

10/10 Excellent

Kala

28 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Hope they continue maintaining the place

Stayed 1 night in Aug 2023

8/10 Good

Muhammad Faiz

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.

Stayed 1 night in Dec 2024

10/10 Excellent

Yong Ting Mark

16 Jun 2024

Liked: Cleanliness, staff & service, amenities

This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.

Stayed 5 nights in Jun 2024

6/10 Okay

Mark

26 Nov 2023

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.

Stayed 5 nights in Nov 2023

10/10 Excellent

A Brit in Asia

8 Dec 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An outstanding and unexpected find

We were looking for something in the area, and most places listed were like those in the overly commercialised and hyped Genting Highlands resort. But The Chateau was something in another league - for those who want the scenery and the serentiy that you would hope to find in the mountains, well away from the crowds and casinos. I have only positive things to say about The Chateau. The hotel was finely created and maintained. Every finishing touch was tasteful, and everything worked and delivered as it should, and so did the staff - everyone was polite and helpful. We also felt very safe at all times. All food and drink served here was organic and delicious - from the welcome drink, through afternoon tea, to the buffet breakfast served to your table. At this time of year, there were few other guests, and so we found it a little too quiet for dinner and drinks - so we took a pleasant stroll to the nearby French Village for some light entertainment in the evening, enjoying the starry skies on the way.

4/10 Poor

Kar Wein

25 Apr 2023

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.

Stayed 1 night in Apr 2023

10/10 Excellent

Koh

12 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime retreat and short distance getaway from KL

Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL.

Stayed 1 night in May 2025

8/10 Good

Vivek

28 Feb 2025

Stayed 1 night in Dec 2024

10/10 Excellent

??

22 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

아름다운풍경 신선한공기 친절한 직원들

Stayed 14 nights in Jan 2025

10/10 Excellent

unchul

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.

Stayed 1 night in Dec 2024

6/10 Okay

Rushdi

27 Dec 2024

Liked: Staff & service, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Mohd Shoaib

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Eric

13 Nov 2023

Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

4 Nov 2023

Stayed 1 night in Oct 2023

8/10 Good

TEE

27 Aug 2023

Stayed 1 night in Aug 2023

4/10 Poor

Bernard

5 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !

Stayed 2 nights in May 2023

8/10 Good

Hui Zhi

3 Jun 2023

Stayed 1 night in Jun 2023

6/10 Okay

Katsushi

5 May 2023

Liked: Staff & service

Disliked: Cleanliness

No water is delivered in toilet, shower poolside.

Stayed 2 nights in Apr 2023

10/10 Excellent

Wan

30 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2023

10/10 Excellent

Mas Aidiff

1 Jan 2023

Stayed 1 night in Dec 2022

8/10 Good

WEI MIN

28 Nov 2022

Liked: Staff & service, amenities, property conditions & facilities

Stayed 2 nights in Nov 2022

10/10 Excellent

Peng Chon

23 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.

Stayed 1 night in Jul 2022

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