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"We booked a room inside the dome expecting convenience, but the location was surprisingly far from the pools. The room itself was disappointing as we found sand on the bed, dust throughout, and several maintenance issues. The sink wasn’t draining properly, which made showering difficult since we had to keep turning the water off and on to prevent the shower box from flooding. The Wi‑Fi also didn’t work inside the room despite showing full signal. We requested a room change, but the alternative offered was even farther away and in worse condition. The pools, however, were excellent, well maintained and easily the best part of the stay. It’s unfortunate that the room experience didn’t match the quality of the pool area."

"The staff were good but limited need extra staff waiting time takes longer or if you have any questions have to stand in the queue telephone help line no one picks "

"We had a really pleasant stay at Dorint Potsdam. From the moment we arrived, we were warmly welcomed by the reception, which immediately set a positive tone. The hotel is very clean, and our room was spotless and comfortable. You can really feel that everything is well taken care of. The breakfast was also excellent, with a great variety and very tasty options to start the day. What stood out the most was the staff. Everyone was professional, friendly, and always smiling, which made the experience even more enjoyable. The pool area was also very nice and clean, perfect for relaxing after a day out. Overall, a great experience and we would definitely recommend this hotel."

"Well located and the staff is friendly"

"Schöne und saubere Zimmer, sehr freundliches Personal und gutes Frühstücksbüffet mit regionalen Produkten."

"Friendly receptionist who spoke English and made me feel welcome. "

"Sehr schöne Lage, Unterkunft gemütlich, mit viel Liebe zum Detail, leckere Gaben aus dem Garten, Gastgeberin Heike ist sehr nett und unkompliziert. Danke für die schöne Zeit."

"Rooms weren’t very clean. Ants in the room for example. Staff weren’t very friendly upon check in. We came in at 6.30pm and asked if we could eat in the restaurant. We hardly was allowed dinner as they were closing down. So we rushed through dinner and generally didn’t feel very welcome. Beds were poor and rooms felt very old. And it wasn’t even very affordable. Not coming back. "