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Aparthotel

Portal House Apartments

3.0 star property
Aparthotel with free breakfast, steps from Royal Road

Choose dates to view prices

Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi
The current price is NZ$213
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Senior Apartment | Living area

Senior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

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About the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • Kraków (KRK-John Paul II - Balice) - 28 min drive

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Bull Pub - ‬2 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Taj - ‬2 min walk
  • ‪Wódka - ‬1 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and an LCD TV with satellite channels. Comforts include premium bedding and a pillow menu. Other touches available are a minibar and a rainfall shower. Housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transport

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Portal House Apartments?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Portal House Apartments on 11 Nov 2025 start from NZ$212.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Checkout is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Royal Road, Main Market Square and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

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Reviews

Portal House Apartments Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Amenities

9.4

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 145 out of 173 reviews
Rating 8 - Good. 24 out of 173 reviews
Rating 6 - Okay. 3 out of 173 reviews
Rating 4 - Poor. 0 out of 173 reviews
Rating 2 - Terrible. 1 out of 173 reviews

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, room comfort, communication

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Stayed 4 nights in Jul 2025

10/10 Excellent

Harriet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.
Stayed 2 nights in May 2025

10/10 Excellent

Carlo

Liked: Cleanliness, room comfort, communication

Awesome Job Woytek

Place and roo. Was awesome. The front desk (Woytek) went above. Willing to help.
Stayed 1 night in Jun 2025

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
What a wonderful stay we had at portal apartments. Very good location. Accessible. I would like to say that the showers were great but maybe having a wet room would be an upgrade. My mum fell getting into the shower. There is no spa on site as like it states on Expedia but they have people come in for massages reasonable priced too! Lovely little balcony. Breakfast was great those cakes were to die for. Many thanks for a lovely stay. Leanne
Stayed 4 nights in Jul 2025

6/10 Okay

Mai

Too noisy
Stayed 2 nights in Jul 2025

10/10 Excellent

Iwona

Liked: Cleanliness, room comfort, communication
Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Stayed 3 nights in Jun 2024

8/10 Good

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities, communication
The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartments are in a great location for both the old town and the Jewish district. Everything is walkable and organised trips pick up within 5 mins walk maximum. The room was spotless, bathroom modern, breakfasts good and the staff were great. On 2 mornings we needed to leave before breakfast started at 7am so they made us breakfast boxes to take with us at no extra cost. I would thoroughly recommend this to anyone visiting Krakow.
Stayed 3 nights in May 2025

8/10 Good

Robyn

Liked: Cleanliness, room comfort, communication
Great location to area
Stayed 5 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Very good location. Short walk from train and bus station. Very helpful front desk staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gro

Liked: Cleanliness, room comfort, communication

Great stay in the heart of Krakow

Everything was great at our stay. Breakfast, room, people, best recommendations!
Stayed 4 nights in Apr 2024

10/10 Excellent

Andy

Liked: Property conditions & facilities
We loved this hotel! It was so nice inside and the staff were really nice. My family will stay again, for longer.
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort, communication

3-night Trip for Friends

Lovely, comfortable and spacious apartment in the old town. The reception staff were excellent, and helpful throughout our stay. Thoroughly recommend this accommodation.
Stayed 3 nights in Jul 2024

10/10 Excellent

Fiona

Liked: Amenities
Great location. Lovely room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
A hotel with amazing staff and an extremely helpful owner manager. Beautiful art deco style decor throughout and a lift to all floors as well as stairs, if you would prefer. The reception area is very well kept and the dining area, of to the right, is also. The rooms are delightful, we had good views of the terrace below and could see the main tower in the square from both windows. We had room 8.1 which I believe was a larger bed. Stacks of choice for breakfast, meats & cheeses, cooked eggs & bacon, pastries, cereal, fruit and tea & coffee. We had booked an Auschwitz trip for 0900 Sunday but that got changed to an 0520 pick up, yes, not a typo! The owner/manger, who's name I still can't pronounce, made us a breakfast bag for pick up at 0445, what an absolute star. If that isn't pushing the boundaries I don't know what is. Auschwitz is a very long day, with a very early start, it was a bit too much for me, as I suffer with many ailments. Please be prepared! Buy any mars bars, sweets, drinks and food before you go, as the vending machines at the site are horrifically expensive. It's a 2 minute walk to the main square, where you are spoilt for choice for menus, drinks & desserts. We would happily stay here again and would not bother looking anywhere else.
Stayed 3 nights in Sep 2025

6/10 Okay

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
We liked the location close to the market square.we enjoyed the breakfast.We liked the room and the en-suite. The main problem we had was the air conditioning was not always on and during the night we had to open the windows even though it was 3.30 in the morning we had noise all night long with people shouting in the street .,We spoke to reception to put on the air conditioning all night but this was not done . So the following evening I spoke to the young lady on the reception and she switched it on in a box outside our room .When it’s been so hot you need the windows open but with the noise outside you can’t . Our room was 7.3 on the fourth floor .There are also a bar opposite the apartment and one each end of the road .Out of the five nights we stayed 3 nights Thursday until Sunday we did not sleep.
Stayed 5 nights in Jul 2025

8/10 Good

Kati Eva Catherine

Liked: Cleanliness, property conditions & facilities, communication
The Breakfast was excellent. The Old Town was near and beatiful.The sight out of the window was not good.
Stayed 5 nights in Apr 2024

8/10 Good

Danielle

Liked: Cleanliness, room comfort, communication

great location

The Portal House Apartments are so conveniently located in the historic district. Within walking to most places I wished to go. Staff was very helpful and friendly. The only reason for 4, not 5 star rating is that even with an elevator, there were many steps to navigate to get to your room and with heavy luggage, not as easy. My fault, I know for having so much stuff. Breakfast was very nice, Room was comfortable, shower nice and big. Good storage. Clean.
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

Could be better without lies.

Good location, good condition.. but ... no aircondition, just lies that it will be fixed tomorrow.. we've been there for a week.... tomorrow never ends... for the price - it is not appropriate... Lies are never appropriate!!!! Breakfast also not the best you'll find.. in the bathroom you will find soap... that is all...
Stayed 7 nights in May 2023

10/10 Excellent

Consuelo Vázquez

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo genial
Stayed 3 nights in Oct 2025

10/10 Excellent

CUITLAHUAC

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fue una estancia muy placentera , muy recomendable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025

10/10 Excellent

Doris

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.
Stayed 5 nights in Aug 2025