Kotwali Hotels, Delhi

"Excellent hotel, in great location "

"the Connaught met our expectations in every way. Thank you"

"From start to finish, our stay was wonderful. The taxi service was exceptional, the room was very nice and the breakfast was delicious. Thank you!"

"There is hot tub which was not hot ,there is sauna ,steam room was good . There is separate section for women and men for these animenties . Staff at the spa was great . Hotel was ok ,we book a suit and the room next to us had construction going on at day time ,which was not nice at all . Also ,washrooms in the room have a weird smell not pleasant at all . We check-in for evening buffet at the main floor . The buffet was closing at 10 p.m we were there 9:40 p.m . Staff was not happy with that and there was no help from staff if we needed anything that is finished at the buffet. I felt like i m eating at a 1 star place where i was picking at the leftover food in the end . We were not happy and then we paid almost $7000 rupees for two of us . Its not about the money its about the service and value for what we got . Overall , i will say ok only for everything not great or excellent. "

"Everything worked out well"

"Yes"

"The booking never showed on the system of the hotel, and I had to book another property "

"Just to be clear the area where the hotel is located it’s not ideal, since it is in an hiding alley. The area is also not attractive since the path is mostly mud especially when it rains. Also consideration if you are claustrophobic be aware there are no windows in the rooms "

"We recently stayed at this hotel for three days with our family, and unfortunately, the experience was far from satisfactory. From the very beginning, service was inconsistent and often frustrating. Calling the front desk was a challenge, as calls would go unanswered even after 15–20 rings. One of the recurring issues was the confusion around our breakfast inclusion. Each morning, we had to go through the same back-and-forth with the staff, which became unnecessarily tiring. Additionally, the constant security checks every time we entered or exited the hotel felt excessive and inconvenient. It also appeared that the staff prioritized foreign guests over others, which was quite disappointing. Many of the employees seemed inexperienced, almost as if they were still in training, which reflected in their lack of confidence and coordination. The restaurant was another letdown, offering very limited Indian menu options, and the pricing felt unreasonably high for what was served. Overall, the hotel felt like an average property with a brand name attached, but it did not deliver on expectations."