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Reviews of Celyn Hotel, City Mall

3 out of 5
Celyn Hotel, City Mall
Unit No. S-0-30, Block F, Ground Floor, City Mall, Lorong Jalan Lintas, Kota Kinabalu, Sabah

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 77 reviews" "
Rating 8 - Good. 24 out of 77 reviews" "
Rating 6 - Okay. 34 out of 77 reviews" "
Rating 4 - Poor. 8 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Hilary

Business traveller
Disliked: Cleanliness, property conditions & facilities
Good 3 star Hotel but Poorly Maintained
Celyn Hotel is located near a mall which is an ideal location. The hotel furnishing is as good as any 3star hotel however the maintenance of the hotel was disappointing. The room and bathroom was not thoroughly clean and had leftovers from the previous guest. I had to personally scrub the bathroom. Bedsheets also had greyish hue to it including the towels rather than the fresh white colour that normal hotels would have. It is ashamed that such a hotel is poorly maintained and it seems as though the management hasn't taken any noticed of it.
Stayed 1 night in Jan 2020
Response from Hotel Manager on 13 Jan 2020
Dear Hilary, Thank you for taking the time to review us. We also appreciate that you have continued to extend your stay with us for a few more days after your original check out date. Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not meet the standards we have set for ourselves. We look forward to having another opportunity to make amends and deliver an unforgettable experience to you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Aug 2019
Response from Reservation Dept on 6 Jan 2020
Thank you very much for your review. Look forward to having you again.

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and a good value. Staff was super kind. Steps away from a mall and eating places! Good location
Stayed 2 nights in Nov 2019
Response from Reservation Dept on 11 Nov 2019
Thank you very much for your review. We look forward to see you again.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was at a good location... no worry’s on grocery’s even if forgetter to bring along... food was good easily available But hotel walkway was bit warm no aircond.. or air... Inner room wall plugs was not user friendly.. like you got to off the water boiler was not at the right place.. phone and laptop charging was not in a right place .. overall good.. always room for improvement.. keep up the good work..
Stayed 4 nights in Sep 2019
Response from Reservation Dept on 30 Sept 2019
Dear Guest, Thank you for taking the time to review us. We will look into all of them & see what we can do to improve further. Thank you again & hope to see you soon.

4/10 Poor

MOHD AZAD

Disliked: Cleanliness, property conditions & facilities, room comfort
Not meet expectation at all. Smell of cockroaches in the room/toilet. Found cockroaches in the toilet.
Stayed 2 nights in Jul 2019
Response from Reservation Dept on 7 Aug 2019
Apologies for the inconveniences caused. Thank you for taking the time to send us your feedback. We will look into your comments immediately. Look forward to see you soon.

8/10 Good

Martin, Kudat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities
Stayed 1 night in Jun 2019
Response from Reservation Dept on 24 Jul 2019
Thank you. Please come again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was fine , receptionist needs training
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Reservation Dept on 12 Dec 2018
Thank you for your reviews. We really appreciate it.

10/10 Excellent

DUBSSB, Labuan F.T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With all the good service. Sure will come back and stay here again
Stayed 4 nights in Oct 2018
Response from Reservation Dept on 7 Nov 2018
Thank you for your kind review. We look forward to see you soon.

6/10 Okay

Bulan, Sabah

Liked: Cleanliness, property conditions & facilities, room comfort
Unfriendly welcome! Takes long minutes to do the checkin. Got smoky smells room, was asking to change the room to none smoking room and waited again.. not enough electric plug in the room.
Stayed 1 night in Oct 2018
Response from Reservation Dept on 7 Nov 2018
Thank you for your patience during the check in process. We appreciate the feedback & will address them. We look forward to see you soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Convinient
Stayed 1 night in Aug 2018
Response from Reservation Dept on 9 Aug 2018
Thank you for your kind words. We look forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to relex
Stayed 1 night in Jul 2018
Response from Ms. Fung on 2 Aug 2018
We appreciate your feedback. Thank you for staying with us & we look forward to welcoming you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
An okay stay
Had to change room because the air conditioning was not working properly. After change of room the air conditioning was average as well. Not cold enough. On top of that the mall was doing some sort of renovation at night which was very noisy, but hotel staff was kind enough to inform mall management to cease work on hotel side.
Stayed 2 nights in Jul 2018
Response from Ms. Fung on 2 Aug 2018
We appreciate your feedback & we will work towards improving our hotel. Thank you for staying with us & we look forward to welcoming you again.

6/10 Okay

David, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staffs were polite and friendly. The room was clean even though the facility was a bit old. It was good for short stay with a shopping mall nearby. However, it is not recommended if you stay there without your own car. No public transport available. One thing should be improved: the late check out normally comes with a reasonable charge. The hotel's charge was comparably costly at MYR30 per hour while a night stay cost about MYR150. No flexibility to waive or reduce the charges even though i wanted to check out around 4pm.
Stayed 2 nights in Jul 2018
Response from Ms. Fung on 18 Jul 2018
On behalf of the Hotel's team, thank you very much for your review. We will look into the areas that you have brought up. We look forward to serving you soon.

6/10 Okay

UTHAYASURIAN

Response from Ms. Fung on 18 Apr 2018
Thank you for taking the time to rate us. We look forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
CONVENIENTLY
neat, tidy & meets your Small budget. Near to small shopping mall
Stayed 1 night in Mar 2018
Response from Ms. Fung on 18 Apr 2018
Thank you for your kinds words. We look forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we booked the room at city mall and soon finally I got wrong because it is far away from the cityb center ,ask the staff to change to cely hotel in town .They are helpful to help me and successfully check in what I want and arrange the local cheap taxi for us . Thanks again.
Stayed 1 night in Feb 2018
Response from Ms. Fung on 18 Apr 2018
You are most welcome. Thank you for taking the time to write the review. We look forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place near with the town.. but songard to get parking lot
Stayed 2 nights in Feb 2018
Response from Ms. Fung on 9 Feb 2018
Thank you for your feedback. Look forward to see you again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good
Just a normal hotel with the great deal
Stayed 1 night in Dec 2017
Response from Ms. Fung on 9 Feb 2018
Thank you for your kind words. Look forward to see you again.

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Coveniently located
Its convenient..a walk away from the mall CITYMALL..however d sink in the bathroom clogged & all rooms without bathtub.
Stayed 1 night in Dec 2017
Response from Ms. Fung on 9 Feb 2018
Thank you for your feedback. Please feel free to contact our Hotel Reception of any issues so that we can fix the problem for you on the spot in your next stay with us. Look forward to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Room comfort
Pleasant stay.
Its pleasant enough. Convenient. Some things in need of maintenance .. overall ok.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Convenient stay but need some maintenance.
Had been good before. Need maintenance as wall on window side show signs of rain leakage and peeling and mouldy.. still comfortable and convenient though.
Stayed 2 nights in Aug 2017
Dear Sir/Mdm, Thank you for your feedback. I will notify the management on this issue and ensure on your next visit it will not occur again. Thank you

6/10 Okay

Verified traveller

Liked: Staff & service

4/10 Poor

Hilary

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Sheets
I thought they would have changed but it's still the same. Dirty bed sheets! I just don't understand why they can't change their cleaners. The only great thing about the hotel is that there is a mall next to it

8/10 Good

Azam, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to shopping mall
pro: - near to shopping mall - friendly staff - free parking cons: - air condition in room not in a strategic place - no variety of food for breakfast - weak wifi signal in room

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel facilities is quite old. My suggestion is need to upgrade.

4/10 Poor

ann, sabah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible hotel
Aircond leak water, door too tight, need lots of strength to push open and close. Even with signage of room maintenance request, they only make the bed, dont clean bathroom, dont refill everything. Request to provide more water was sometimes rejected. No sound proof, noisy cannot sleep. Receptionist was unfriendly and cannot provide correct information.

10/10 Excellent

ganesh , klang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nearby places for food and a mall
Hotel is situated near by a varies of places for food And next to mall with Giant supermarket.. Easy parking....outdoor with security...kinda the centre to get to other places in kk

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Will Come Again
Good location

6/10 Okay

Yew Keng

Disliked: Cleanliness

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Jack, Atlanta, Ga USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to Shopping mall
Friendly Staff, Room Neat. A/C is powerful.I will go back again. Thanks

10/10 Excellent

Caroline Pay Loo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway!
It was located quite near to the airport. A mall with a Giant supermarket next door made it so convenient to grab some shopping. The room was clean and hotel interior was clean looks new. I would definitely like to stay here if I do visit again. However the free shuttle service to the other malls were always not available so we ended up taking taxis all the time which can be quite costly.

6/10 Okay

DUNANG

6/10 Okay

Verified traveller

Liked: Cleanliness

4/10 Poor

Hilary, PJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Bed sheets
I have only one major issue with the hotel, they should be providing clean bed sheets and pillow case.The room was also infested with ants. The hotel should consider changing their cleaners

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Liya YU

Liked: Cleanliness, staff & service, room comfort
very nice place to live
this room is very clean and nice,, the breakfast is delicious. and everythigni is good

6/10 Okay

Magaret, Singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
Frontdesk Service Staff Indifferent Attitude.
When we checked in, the room had a double bed. I specifically request for 2 Singled beds, so we went downstairs and asked what happened. The front desk merely said: "Oh and they will change the room for us as we have available rooms with single beds." I am very disappointed in their attitude towards my requests! its like they don't care and just give any room they want to get rid!!!

8/10 Good

GODFREY, Singapore

Good and decent hotel at the right price.
Good and decent hotel. Situated next to a regular shopping mall. Room/bed was good. On the flipside, but other the mall that you will have to travel but there are no public transport available nearby nor any complimentary shuttle to the city. The hotel is located about 20 minutes to the main city area (without traffic).

6/10 Okay

Paul, Canberra

Liked: Cleanliness, staff & service
Not located where I thought
The title of the Hotel is very misleading. Celyn Hotel, City Mall is nowhere near the city and further away from the airport than most city-located hotels. Outlook is on to a Mall carpark. Rooms are good - well furnished. Breakfast is very basic and limited choice if you are a Westerner. Although the cafe is close to useless, the location of nearby eateries in the shopping centre compensates. Manager most helpful - even lent me cash when my debit card did not work in mall ATMs until bank opened next day.

10/10 Excellent

ElaineY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the best choice for a night or 2
I was in Kota Kinabalu 2 nights for transiting purposes. The hotel is at a good location being attached to City Mall where I could get technically anything from toiletries to eateries. Very friendly and efficient service, room is very clean, spacious and comfortable. Security is relatively good as I was staying alone and that I had to go back to the hotel on my own late at night.

8/10 Good

Ken S, Singapore

Liked: Staff & service
Great Location
Hotel location was good as not too far from the City and close enough to the airport. As it is in a shopping mall, almost all amenities were at hand. Room and bed could be a bit more cleaner. Staff were very friendly.

10/10 Excellent

Fen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Did not expect the hotel that well especially with that pricing. Cleanliness and the overall atmosphere are impressive. Just to take note the drainage at the shower area.

10/10 Excellent

Rick, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great except for traffic congestion at entrance and exit. City Mall need to look into improving the flow of traffic. Hotel stay is good and value for money.

4/10 Poor

Good Guy, Zamboanga

Disliked: Property conditions & facilities, room comfort
Don't get confused!!
Please double check the hotel location and hotel name. It might be get you disappointed if you want to stay near Philippine market because this hotel is located far away from Kota Kinabalu city center. I got confused with this hotel (Celyn City Mall Hotel) with Celyn City Hotel. Huge disappointment..