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"Stayed over Easter in a 'family' (2 room) place. Location was fantastic for walking, but no parking is provided so was a ~20 min to drop the car off. Staff were AMAZING, easily the nicest group of humans I've met in a hotel - the service provided is what made us overall enjoy this place. Food was AMAZING - breakfast (included) and dinner was incredible. The room was a big let down compared to the rest of the hotel which was really nicely decorated/well looked after. All the wood/paint in the bathroom was bubbling from water damage, there was loads of grout missing in the shower which made it look dirty and the rooms were very small for 5 people. We found a dead bug behind the curtains (the cleaners must have not fully opened them) and my daughter found a 5p coin (it wasn't ours) in the bed. Some of the power sockets were hanging off the wall or didn't work, the whole room needed some maintenance. The main bedroom had a double bed with limited space around it and the other 'bedroom' was filled with 3 single beds immediately as you came in the front door. It was fine for us for Easter but if we needed to store winter gear/bike gear there was very little space to hang up clothes to dry out. The carpets are very tired looking in the room. The rooms were quiet. Was great value, and would consider staying here again if they sorted out some of the issues in the room. Would recommend - but considering this when booking. "

"Nice friendly staff. Good and more than enough breakfast. Clean room, good supply of toiletaries. Perfect location. Everything worked."

"It was good"

"Spacious, clean and renovated units. Amazing mountain views from our window and the shower was sooo refreshing! We had one king and two single beds to use. I found the beds were comfortable but the pillows were a bit soft."

"Modern clean and we loved the fire place that dried clothes quickly from the washing machine in the cabin. We wished we’d had some tongs for food prep, however everything else was there that we needed for cooking. Great size fridge but a small dishwasher which is understandable and needs to be stacked back to front. A good walk into town that hugs the lake as you do. TVs in every room. We enjoyed our stay safe and secure. "

"Good room for me and my mate for a weekend adventure to Thredbo. Staff were super friendly and accomodating. "

"It was raining hard and snow on the alps so very beautiful scenery. The stars at reception and in restaurant were very helpful and friendly. Breakfast was excellent. Fresh fruit, nuts, cereal, cooked breakfast, pastries, hot drinks. I could go on. I’m sure in-season the place will be buzzing and amenities open so will Come back. "

"Everything was flawless in terms of check in, our host Juniper was very hospitable and provided us with a delicious breakfast and juice that was filling enough to get us through our day hike up the mountain and everyone we met at Pure Chalet was very friendly. "

"The hotel is an old one that needs some maintenance and updating. Rooms are small and as others have mentioned one can hear complete conversations of your neighbors. On the plus side, the staff were friendly, and helpful, the food was great and it is located within walking distance to the Summit and Main Range trek. It is the only hotel open in the summer season in Charlotte Pass. All in all I would stay again. "