Dear Carl Monroe,Thank you so much for taking the time to share your experience. We always value feedback as it helps us improve our service at Pacific Paradise Villa.Firstly, I would like to address your concern regarding the pricing discrepancy. We understand that there was a misunderstanding about the booking amount. Our records show that your booking on Expedia was for USD 600.10. You proposed to pay 1000FJD, which did not align with our agreement with Expedia, as we are obliged to pay Expedia a commission of USD 89.90. We strive to maintain transparency and fairness in our pricing, and unfortunately, we were unable to accommodate the significant discount requested.Regarding the Wi-Fi connectivity, we regret to hear that you faced issues during your stay. We assure you that our Wi-Fi service is typically reliable, and upon receiving your complaint, multiple checks and adjustments were promptly made to ensure its optimal functioning. We apologize for any inconvenience this may have caused.We are also concerned to hear about your perceptions of our hospitality. It's important to us that all our guests feel welcome and comfortable. Please know that our intent was to be attentive to your needs, especially considering your senior age. Our efforts to check on you were meant to ensure your well-being, and we regret if this was perceived otherwise.As for the environment of the villa, it is indeed structured for room rentals, not as an entire house booking. We apologize if there was any confusion in this regard. The incident involving our Chinese owner was an isolated event as they were not present during most of your stay. We also want to clarify that the issue you mentioned with the cats involved stray cats from outside, not pets belonging to our villa. We have since taken measures to ensure that this is no longer a concern for our guests.We value every guest's experience and are committed to improving. We hope that you will consider staying with us again, giving us the opportunity to provide you with the level of service we are known for.Warm regards,Pacific Paradise Villa