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"朝食は一通りのメニューが揃っており、快適でした。"

"The room was very comfortable and spotlessly clean. The staff were always helpful and we had a very pleasant stay. "

"It was very nice & clean including the kitchen. The receptionist man gave me a nice room on the 4th with a balcony. Many thanks "

" Great location with excellent access to both train and bus services. Our room was lovely, and we were pleasantly surprised with an upgrade. The spa and fitness centre were also very good."

"We had a fantastic stay at this hotel, the location is great, ten minute walk to the train station or a tram stop right outside. Food at the restaurant was great as were the drinks and the room was excellent too - 10/10 would return"

"Room did not feel clean. I found blood on a towel and staff did not seem concerned or apologetic about this. Room layout was very strange, and the bed was super uncomfortable. I’ve stayed in nicer hospital rooms. Would not stay here ever again and wouldn’t recommend. "

"Very nice service and exceptionally clean room. Convenient location for the conference center. Would definitely return!"

"A lovely environment and great stay overall! The rooms are nice and whimsical, the coffee shop downstairs is great, and the staff were super nice. Recommend to everyone! "

"My recent stay at Meliá Vienna was extremely disappointing and far below what I expect from a five-star hotel. From the start, there was a complete lack of flexibility and customer care. Despite informing the hotel at check-in that I had to shorten my stay due to a family emergency, my request not to be charged for the last night (out of 5 nights) was refused without consideration. The room itself had multiple issues: stained carpet, defective window shade, constant noise preventing sleep, and missing basic amenities (no coffee, tea, cups, or even consistent water service). Housekeeping was unreliable, and I often had to request cleaning multiple times. The most concerning incident happened on my last full day: after requesting room cleaning before leaving, I returned late in the evening to find the room untouched, with a note falsely claiming I had placed a “Do Not Disturb” sign on the door—when no such sign had even been available in my room. This was both unacceptable and deeply concerning. At one point, I was even asked to manage my own trash and offered bedsheets to make my own bed. Food service was equally disappointing: restaurant closures several days, long delays, dietary instructions ignored, and clear understaffing. Overall, the service, responsiveness, and attention to guests were far below expectations. I also left with a very uncomfortable feeling about how I was treated (as a Black woman of African origin), which is deeply concerning. "