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Reviews of Hotel Kempton

3 out of 5
Hotel Kempton
3, Marquis Street, Kolkata, West Bengal

Reviews

7.0

Good

Rating 10 - Excellent. 43 out of 181 reviews" "
Rating 8 - Good. 60 out of 181 reviews" "
Rating 6 - Okay. 46 out of 181 reviews" "
Rating 4 - Poor. 17 out of 181 reviews" "
Rating 2 - Terrible. 15 out of 181 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, very close to the markets and lots of places to eat around the hotel. Staff were very friendly.
Stayed 4 nights in Mar 2023

2/10 Terrible

Ahmar

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Hotel Kempton Kolkata Home
Hotel Kempton was as good this stay as it ever has been. The staff are welcoming and always available to help with any need. They make you feel at home. The food is amazing, from the great breakfast to the amazing choices on the room service menu. I will never stay any place else in Kolkata.
Stayed 4 nights in Mar 2022

10/10 Excellent

RohiniKumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff ,excellent food , affordable price
Stayed 2 nights in Mar 2020

10/10 Excellent

ekramul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Locating for Walking Tourism
Great Locating for Walking Tourism. great breakfast. Efficient staff.
Stayed 1 night in Jan 2020

10/10 Excellent

Roger, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault this hotel... rooms are clean breakfaat was delicious and staff were friendly and helpful.. will definitely stay again
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Everything is close. The restaurant was good as well. The lift was too small. It kind of created a suffocation. Otherwise good place to stay.
Stayed 2 nights in Jan 2020

6/10 Okay

Mohammad Ahsanur Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
tay at Kempton
I booked executive room,but they provide me premium room.As it was at the front,too much noise at night and it was difficult to sleep. Overall nice location,nice breakfast and nice available meal for other times.Employees are well behaved.
Stayed 4 nights in Dec 2019

10/10 Excellent

AbuNaoraz, Dhaka

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room should have facial tissue paper. I came to know that it is not there in the inventory! In most of the 4 Star & below hotels do not keep it. But we know its necessit. Goof to mention about the class behavior by all the staffs.... amazing. For them, I would be a repeated guest here. Food quality is another sector to mention specially the sumptuous breakfast with varieties.
Stayed 3 nights in Dec 2019

10/10 Excellent

Tanveer, Dhaka, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities
I Like the stuff behavior. Rooms are clean.Breakfast food options are very good.
Stayed 3 nights in Nov 2019
Response from SANJAY SARKAR on 18 Nov 2019
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I has registered my kids while booking but during during checking they asked me extra money for the kid's occupancy. The rooms are really small and not worth the money. We got an extra bed but that collapsed as soon as we sat on it. Overall a horrible experience.
Stayed 2 nights in Nov 2019

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
e Comfortable Kempton
I always love staying at the Kempton. The staff always makes me feel so at home. And their food is fantastic as well. A better location cannot be found.
Stayed 3 nights in Oct 2019
Response from SANJAY SARKAR on 18 Nov 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Ashaduz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer service is very prompt, staff are all friendly, the rooms were tidied every morning and the main attraction was the breakfast. There were quite variety of food and choices. I will recommend this hotel to friends and family.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly acceptable.
Great hotel for price and location. It’s tired looking but no more than most hotels in India.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay.. will definitely stay again
Stayed 5 nights in Dec 2018

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

marcus

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid a horrible experience.
Hotel has hit rock bottomr.avoid staying at this run down dirty filthy place. Only thing going well is the kindness of the staff.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Well worth a visit
Friendly staff. Good service. Great breakfast and other menu items. In the middle of everything.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staffs are very friendly and polite .The hotel is centrally located and very convenience. We enjoyed the breakfast, lots of variety to choose from and different menu every day !
Stayed 5 nights in Jan 2018

8/10 Good

Jewel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to new market and park street
Great location Friendly staff Good breakfast Close to major city attractions
Stayed 2 nights in Dec 2017

8/10 Good

philip, Vancouver BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and clean
Staffs very polite and helpful. Very clean and easy to get around. Breakfast was amazing. Highly recommend this hotel.
Stayed 6 nights in Nov 2017

6/10 Okay

sandy

Liked: Staff & service
Great for the smoker
Nice staffs and great location. The problem is the room is smell smoke. Will be perfect for the smoker
Stayed 2 nights in Nov 2017

10/10 Excellent

cathy, oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Respite
The Kempton Hotel is a lovely oasis in the middle of a warn part of Kolkata. The best part is the experience was the staff and we were greeted warmly with each interaction and the tended to us beautifully. The room was comfortable and clean. The morning breakfast was very nice too! All in all a very good experience. Ps - we were a bit concerned about some of the reviews prior to our visit but they did not apply to our experience.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to cbd
Excellent service with comfortable and clean rooms. Since it’s close to all the shopping malls the location is very convenient. Breakfast was exceptionally good with a variety of options.
Stayed 4 nights in Oct 2017

8/10 Good

Prof R R Kairy, Dhaka Bangladesh

Liked: Cleanliness, staff & service
NIce hotel close to market and good communication
pleasant To Stay.As it is near New market shopping was easy to go to airport vehicle is available even at night time
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay and quiet nights sleep
hotel got us checked in super fast. Our room was clean and comfy and quiet! Had the best sleep of our trip at this place. Wifi worked great from the lobby and had a decent breakfast buffet to go along with it. Great customer service and will stay again!
Stayed 2 nights in Aug 2017

8/10 Good

stan, new jersey

Liked: Cleanliness, staff & service
Nice hotel close to the shopping area and city.
Hotel is new and clean. Staff are very welcoming and service is good. It is a bit pricey for 3.5 star rated hotel. Breakfast is good and included in the rate. Overall it's a good hotel and we liked it.
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Horrible WIFI
Paper thin walls...can hear everything outside the room...bathroom is in need of renovation...mouldy...smelly...flush doesn't work...horrible WIFI..
Stayed 4 nights in Jul 2017

8/10 Good

Mirza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed
Stayed 4 nights in Jul 2017

8/10 Good

Sandi, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable, good location
Good location - easy walk to new market and Indian museum. Decent breakfast buffet, quite a bit of variety. But eating area is too small to accomodate the large numbers of visitors. Had to wait for a free table and staff was slow to clear tables. Room was comfortable and clean. The girl who cleaned was very good, pleasant, went out of her way to make the room pleasant. Wifi was not great - very slow nd kept dropping.
Stayed 3 nights in Jul 2017

4/10 Poor

Debasish

Disliked: Staff & service, property conditions & facilities
Not worth the money
Tolerable. Bad maintenance
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory
The rooms and beds are not very clean. Service is rudimentary and just ok

8/10 Good

marian

Liked: Staff & service, room comfort
Good location.
Fairly good location. Helpful, friendly staff. Great breakfast. Clean bedroom. Okay.

6/10 Okay

Reazuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Monsurul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside look good because lighting, service bad
uncomfortable stay,Lift unserviceable,Bed sheet,Bed cover unclean,Receptionist telling lie.standard deteriorated every year.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kempton is a pleasant hotel with clean rooms and friendly service. Breakfast was excellent. No alcohol is served

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Everything went well. The staff was very attentive and helpful.

6/10 Okay

MrsTheo, Iowa

Liked: Staff & service
Disliked: Cleanliness
Simply Satifactory
Kolkata is a BIG city and for this middle class Westerner, the hotel rates satisfactory in overall terms; think Super 8. That given, I feel I got what I paid for - for my short stay. The hotel reception staff was cordial and spoke English well. They were even able to help me change my INR 2000 note to INR 100 notes. Security staff on hand did an excellent job with getting my UBER car and out of the hotel's small drop off area. They were at the door 100% of the time to open the door for guests and assist with getting taxis. My only complaint, really, was with the cleanliness of the room. Once installed in my room, I sat on the bed to check e-mail and from under the bedside table out crawls a cockroach; I killed it and then reminded myself I was in India and not a 5 star hotel. The wall opposite the bed, which held the small TV, was really filthy and could have used a wipe down; the headboard had what appeared to be soda spray stains on it, the ceiling in the bathroom was dirty and the pillows did not appear clean. At night - after 11 PM - I felt the other guests, primarily Indian, were loud and held little respect for other guests. Many let the hard doors slam shut; one group kept their hotel room door open for all to see. This is a "family" hotel and the restaurant (not the one where you have breakfast) does not sell alcohol. The restaurant has a large selection of Indian dishes, some Chinese and Western flavors. My palak paneer w/garlic naan was excellent.

8/10 Good

Errol, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comments
Staff are polite, courteous and helpful. The room was clean and presentable. Breakfast was good; it offered Indian as well as continental breakfast. Housekeeping service was prompt and reliable. Overall experience was that this a better 3 star hotel in Kolkata.