Ko Phaluai Holidays from NZ$3,614

In summary, disappointing. A stunning hotel that could easily have received 5 stars. But with a lack of understanding of hospitality and poor customer service, they don't even deserve 1 star. The breakfast is good, fresh and delicious, but the area is tiny, which is not always pleasant to take food and there is no room for all guests, so they have to wait or sit in the sun without shade. The worst was the pool area, where it turns out you are not allowed to bring your own water, drinks or food and you are required to purchase everything from the restaurant at the pool. The highlight was that there are luxurious seating areas with sofas or a view of the sea and the pool, but they have a minimum fee of 5,000-8,000 baht per table. I have never encountered a hotel that on the one hand advertises the hotel's facilities on its website and boasts about them, and on the other hand requires the customer to pay if they use them. The few free places in the pool are very few and in a back location and single chairs, usually without shade. In conclusion, it's a real disappointment to give such an expensive and luxurious hotel 1 star, but they brought it on themselves by trying to combine a hotel with a beach club - a combination that didn't work out so well.

The staff are superb! They do their best with the facilities they have. This is not a 4 star hotel--2 stars at best. It is in real need of a comprehensive remodel. Breakfast was tasty but very basic. Otherwise I didn't eat there. The hotel is rather isolated and travel to the north or east sides of the island took 45 to 60 minutes via grab or bolt. Again, 5 stars to the staff. But for the price, you can do better.

We loved our stay. I will highly recommend. Perfect location, beautiful room and excellent service.