Standard Queen
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Reviews of Kluang Riverview Hotel

3 out of 5
Kluang Riverview Hotel
New Wing-Plaza BCB, No 20 Jalan Bakawali, Kluang, Johor

Reviews

4.8
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 3 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

3.0/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Peter, Simpsonville

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is a plain Jane, a place to sleep only. The bed was adequate. You cannot even relax in the room as there was only one chair. We were in a "deluxe room". That's a stretch. The bathroom is a simple as they come, with the very basics. There were no shelves for you toiletries. But the shower was large. The hallway was very sparse. The elevator service was good but has no ventilation, very stuffy and smelly. There was loud music and radio on our 3rd floor. The only bright spot is the lobby which was very nice and welcoming. Sorry, I don't think I am coming back.
Stayed 4 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
EA
A rather dated hotel. Cleanliness can be much better. Beds looked clean but we found strands of hair n stained sheets. Room had a musty smell too. Reception staff were really good and helpful.
Stayed 1 night in Sep 2022

6/10 Okay

JE Travel

Travelled with family
Liked: Staff & service
Room bed description very confusing…! I had pay extra RM 50 for upgrade room ! But this hotel not allow add bed. Thanks
Stayed 1 night in Aug 2022

2/10 Terrible

lim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wifi only available at public area, no wifi inside room at all, request change room but being rejected,said no more room can be changed. said can help reset wifi only , but still no wifi in room in the end. water heater no function well, either cold or super hot, ask maintenance check, he ask me to switch between on and off frequently to get warm water. speechless. i did that , i need to on/off every 2 second only able get warm water. room floor sticky , i dont know why.
Stayed 2 nights in Jan 2022
Response from Nicole on 14 Feb 2022
Hi, Thank you for your booking and your valued feedback. We are sorry for the inconvenient caused. The malfunctioning of the water heater and also the wifi. We will be seriously take note on the above. Once again, thank for your reservation and million sorry for the inconvenient caused during your stay with us.

6/10 Okay

mohd bohari

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
boleh lahh
'shower' bilik mandi, air perlahan sangat....towel nya 'gebu'
Stayed 1 night in Nov 2021
Response from Nicole on 1 Dec 2021
Thanks you for staying with us Your feedback is important to us We will try our best to serve you better Than you & Have a great day !