Canvas Suite
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Reviews of The Canvas Hotel

2 out of 5
The Canvas Hotel
Jalan Batu Nilam 16, Bandar Bukit Tinggi 2, Klang, Selangor

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 52 reviews" "
Rating 8 - Good. 21 out of 52 reviews" "
Rating 6 - Okay. 6 out of 52 reviews" "
Rating 4 - Poor. 0 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea, New Albany

Liked: Cleanliness, property conditions & facilities
I highly recommend The Canvas for those staying in Klang. It's conveniently located near Bukit Tinggi mall, which contains many convenient stores, restaurants and services. The hotel is very clean and well-serviced by the housekeeping and reception staff, and the rooms are nicely designed.
Stayed 9 nights in Apr 2024
Response from Athirah on 6 May 2024
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Lee, KLUANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Mar 2024
Response from Athirah on 29 Mar 2024
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Lee, KLUANG

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location , very convenient for the business trip.
Stayed 3 nights in Feb 2024
Response from Athirah on 4 Mar 2024
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come again in a hearbeat
Great stay & very convenient location next to AEON. Room was super clean with a well-designed interior. I just find it hard to get food super early in the morning, and there's no pantry facility to heat food or room service as such.
Stayed 3 nights in Dec 2023
Response from Athirah on 16 Jan 2024
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

TEH KOK

Stayed 1 night in Dec 2023
Response from Athirah on 26 Dec 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Alphonso

Stayed 1 night in Dec 2023
Response from Athirah on 12 Dec 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Kim Lai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean & quiet, near to AEON mall
Stayed 1 night in Nov 2023
Response from Athirah on 30 Nov 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Kooi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, nearby to eatery places and Aeon mall.
Stayed 2 nights in Nov 2023
Response from Athirah on 30 Nov 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Kooi

Liked: Staff & service, amenities
It's convenient to eatery places and Aeon mall.
Stayed 3 nights in Nov 2023
Response from Athirah on 30 Nov 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Mohd Khairi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Athirah on 6 Nov 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Kim Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and generally comfortable with the environment and staff.
Stayed 1 night in Aug 2023
Response from Athirah on 1 Sept 2023
Hi Kim Lai, We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

AFNIL DANIAL BIN AHMAD

Business traveller
Cleanliness
Stayed 2 nights in Jul 2023
Response from Athirah on 10 Jul 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Marie

Stayed 1 night in Apr 2023
Response from Admin on 23 Jun 2023
Thank you for your kind support.

10/10 Excellent

Kaori

Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff. Modern and comfortable room

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The indian receptionist was v helpful throughout the stay however the house keeping has a bad service. Removed out towels but jo replacement and toiletteries we
Stayed 3 nights in Jun 2022
Response from The Canvas Hotel Klang on 18 Jun 2022
Dear Sir/Madam, Thank you for sharing feedback and we will definitely improve further. Thank You.

6/10 Okay

Lea Mui

Stayed 1 night in Oct 2019

2/10 Terrible

hun ryong

Hhhh
Very bad I stayed canvas suite but whenever rain come ? Floor flood . Pls don’t recommend this kind of hotel . Bad thing is that hotel knows the flood but still sell
Stayed 5 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2020

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places to stay in Klang
Stayed 1 night in Jun 2020
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. We hope to serve you again in near future.

6/10 Okay

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

HH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great room with reasonable price
Stayed 2 nights in Mar 2020
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
kettle stained. without tooth brush n paste
Stayed 3 nights in Feb 2020
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your feedback and our sincere apologies for the inconvenience. We value your feedback as it helps us improve in our service. Stay safe & stay healthy.

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

wong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Morden
Stayed 1 night in Feb 2020
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback Wong. We hope to serve you again in near future. Stay safe & stay healthy always.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Yap Ngoh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We like the bathroom. It is spacious, clean. The floor tiles used are non slip. Feels comfortable and safe.
Stayed 2 nights in Dec 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback Yap Ngoh. We hope to serve you again in near future. Stay safe & stay healthy at all times.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Nik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the shower power, deco, hotel items. Don't like towel condition which is not clean looking.
Stayed 1 night in Aug 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. We value your feedback, it helps us improve in our housekeeping. We hope to serve you again in near future. Stay safe & stay healthy.

2/10 Terrible

AP, Singapore

Disliked: Cleanliness, staff & service, amenities
If there were a zero star rating I would give it to this hotel. Reception is unaccommodating, unfriendly and rude. Either they are not trained by the management or are just not fit for the hospitality industry. The only person who greeted me and smiled was the security guard at the Ground/Lobby level. Housekeeping staff who delivered my ironing board/iron asked me why don't I just pick one up from the corridor instead of calling them....what kind of atttude is that. How can you speak to a paying customer that way?! Room was not cleaned property there was hair in the shower trap, air-con was not cold and noisy, uncomfortable mattress. The room is quite basic. Totally dissapointing experience and will never return here again.
Stayed 1 night in Aug 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your feedback. We extend our sincere apologies for all inconveniences caused to your side. However, moving forward, such history will not repeat. We truly value your feedback as it helps us improve in our hotel service. Stay safe & stay healthy.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good night stay.
If you’re looking just for a good night stay, the hotel is very new, nice design, comfortable and clean. But limited tv channels and no breakfast.
Stayed 1 night in Aug 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. Our Ground Floor will have a cafe outlet very soon. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

Gong Chyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth your price
great hotel with good location and service.
Stayed 1 night in Jul 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. We hope to serve you again in near future. Stay safe & stay healthy always.

8/10 Good

Gong Chyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth your money to stay.
convinient location.
Stayed 2 nights in Jul 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback Gong Chyi. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Encountered a staff who was unfriendly, didn’t greet or bother to smile when I approached counter and when I asked for a toothbrush set (was instructed to come down to reception to collect when I called from my room), displayed irritation that I was troubling her to get one for me. :(
Stayed 1 night in Jun 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your feedback. We extend our sincere apologies for your poor experience with us. We value your feedback as it helps us improve in our service. Stay safe & stay healthy.

10/10 Excellent

tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room is clean and big, the location is good also. Aeon is just walking 5 min only. Only one thing is about the carpark, at Basement is quite scary for a girl, too quite and no security at basement.
Stayed 1 night in Jun 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact cozy business type hotel.
The room is just nice for business or travelling couple.
Stayed 1 night in Jun 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback Steven. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Design and ambience was good. Hair on floor and stained towel
Stayed 1 night in Apr 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. However, we extend our sincere apologies for the floor hair & the stained towel. We value your feedback as it helps us improve in our service. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

Nick, singapore,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean but without facilities Near shopping center and bus interchange to aiir port so the location of hotel is excellent
Stayed 4 nights in Mar 2019
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback Nick. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New clean comfy room
New, comfy hotel room.
Stayed 5 nights in Dec 2018
Response from The Canvas Hotel on 22 Jul 2020
Warmest Greetings from The Canvas Hotel! Thank you for your kind feedback. We hope to serve you again in near future. Stay safe & stay healthy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, right in front of the airport shuttle bus stop from KLIA. It was a shame that the room had no hairdryer, but it was spacious, stylish, and functional. The cost performance was excellent!
Stayed 1 night in Dec 2023
Response from Athirah on 26 Dec 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

JUNYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Athirah on 12 Dec 2023
We were thrilled to receive your wonderful feedback regarding your recent stay at our hotel. Thank you for taking the time to share your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

LUI

Stayed 1 night in Nov 2022

10/10 Excellent

techang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

techang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Shih Huan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Shih Huan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018