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The property is near restaurants and shopping. It is on a busy corner. The one thing noted is walking up the stairs it is obvious the cleaning staff do not clean the carpeted stairs often as there was a lot of noted debri on them. The receptionist was pleasant and efficient. Though there was a refrigerator in the room it was not turned on and no switch could be seen in or dial could be found to turn the refrigerator on. It appeared to be plugged in.
Laura
Stayed 1 night in Apr 2024
8/10 Good
Roland
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Older facilities - front sliding doors bounce around and elevator noisy.
Lobby is fantastic rustic
The hotel was nice, we really enjoyed our stay there. the breakfast was awesome, my kids liked the hot chocolate and cookies at night. The only problem was the spider webs all over the ceiling.
saul
Stayed 3 nights in Apr 2024
8/10 Good
Billie
29 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms were clean and nice. Elevator and entry doors were sketch. But over all was a good stay and breakfast was good
The room was dirty when we arrived. The floors had not been cleaned and the mirror obviously had not been cleaned either because there was writing from the previous people on it . The staff was just alright when we checked in not very welcoming. Honestly was kind of disappointed with the stay overall.
Carsyn
Stayed 1 night in Mar 2024
Response from bwkf on 20 Mar 2024
I'm so sorry to hear you had issues with your stay. I'll be sure to address all of your concerns with our staff. I hope you can give us another chance in the future. This is definitely not our normal. I'm not sure how we failed so badly, but I'm so sorry.
Great motel !! Great staff, we had a good time in Klamath
Steve
Stayed 2 nights in Nov 2023
4/10 Poor
Dennis
30 Oct 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Place is falling apart
Every thing was broke or near so. Auto front doors shook. Elevator not working. Pancake mix not working. Wall paper falling off in bathroom. Chips and dents a plenty.
Dennis
Stayed 1 night in Oct 2023
Response from bwkf on 31 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Staff were agreeable and everything worked. We were there for the annular eclipse, and staff put out dark glasses for anyone who didn't have them. Very thoughtful!
Best Western Plus at Klamath Fall was a disappointment. We wondered what the "Plus" amounted to. This hotel looked tired and in need of renovation. When we arrived the lift was out of action and we had to haul heavy luggage up stairs, no-one offered to help (and we are in our mid seventies).
If this had been a cheap hotel we would have understood but it was not. Ridiculously expensive for the standard delivered. We will avoid Best Western. Klamath Falls in future.
Alan
Stayed 1 night in Sep 2023
Response from bwkf on 25 Sept 2023
I'm so very sorry you didn't enjoy your stay. Parts have been ordered to repair our elevator, I know this has been a huge inconvenience for everyone. We hope you will consider giving us another chance in the future.
Good place to stay and will certainly return when in Klamath Falls, Oregon. Personable and helpful staff. Housekeeping does an especially good job and pays attention to the details.
This hotel is dated and in need of renovation. Stains on the carpet, countertops that still had sticky residue on them. Homeless people walking sing the parking lot and behind the building. The beds were comfy, the staff was pleasant but it needs a major facelift for $250 per night