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"Everything was great. The check-in staff was exceptional."

"Very clean, comfy beds."

"It was clean."

"Very disappointed stay at HOME 2 Kitchener. Toilet was clogged and no one was available to fix it. There was no lighting and no notice, so we had to walk through a dark alley.Room service was only every other day, and the breakfast was very poor. Worst part was the manger’s response- after everything, he only offered a future room upgrade at Hilton hotel, assuming we’d come back. Wow! Not satisfied at all."

"Heated floor in bathroom was lovely, but there was confusion with my reservation and I did not end up with breakfast included which was sub-optimal. Parking was convenient and easy. "

"The room was dated and drab"

"The hospitality at this hotel is lacking. The front desk team appeared indifferent and unhelpful. Instead of engaging with guests, they gave scripted responses that didn't address my specific needs. It’s frustrating when you feel like you're talking to a machine rather than a professional service team."

"Parking on the main level could be right outside your room with multiple entrances around the building made bringing in our stuff so easy. Breakfast was delicious and fresh everyday, staff were friendly and helpful, and most important it was quiet at night! "

"The jettub wasn’t working in the first room we got but the staff was quick to respond & switched us into a different room without any issues. Staff was nice & friendly."