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"Great staff, food, location and experience! "

"The entire Roykan was very clean and comfortable. The staff was personable and we had the best time getting to know them and their families. They all were extremely kind and we were most thankful for their friendship."

"Great ryokan experience. Serene and great rooms and atmosphere "

"トイレ付きの和室を利用しました。子連れにはトイレ付きで正解でした。どこも清潔感があり快適に利用できました。ご飯も美味しかったです。朝食のパンがとても美味しくて、いつもご飯派の娘も喜んで食べていました。ホテルと違う部分はありますが、とてもリーズナブルですし満足です。わんちゃんも可愛かったです！"

"We enjoyed our stay at susuranso, The staff were so helpfull , even organised tickets for komagatake ropeway for us. The hotel is very clean and has great views of the surrounding mountains."

"The resort is surrounded by nature, very quiet and peaceful - perfect if that’s what you’re looking for. It can be a bit inconvenient without a car, but there’s a bus stop right in front of the hotel that runs at specific times and goes to the nearest train station, Shiojiri. The owner was very kind and even offered to pick me up and drop me off at the station, and he also took me to visit the old town, Narai-juku. The hotel itself is beautifully designed, with high-quality facilities and a...

"Fantastic location,amazing river onsen and friendly helpful staff. "

"Nice and warm hospitality"

"Pleasant and polite staff who is helpful."

"We had a lovely stay. The staff were very hospitable and dinner on both nights was a brilliant experience. The private onsens were gorgeous. Highly recommend for a traditional Japanese stay."

"The beds and pillow were quite hard. Basic hotel"

"We stayed at this ryokan for 3 nights and we loved it there! It is family driven and has such a lovely and local feeling. Our room was big, authentic and had a really nice onsen. We received the best breakfast every morning, it was the best we ever had. We also had dinner there 1 night, and it was such an experience. Everything tasted amazing and we loved that the ingredients was local and in season. We also got help for activities. "

"Our experience with this hotel was overall good! Staff was kind and friendly, facilities were a little dated and the lighting inside the room needs updating, pure white light is not the most pleasant, however the traditional Japanese bedroom experience was very cool! Breakfast was also awesome! That alone made this experience super cool!"

"Hotel owner is very nice, it is a cozy little guest house. Kamikochi is a beautiful place, definitely recommend this place."

"It was hard to appreciate the full experience as the staff did not have an English translation for key protocol or amenities (I realise it is noted when booking that staff don’t speak English ) But to move forward and guests to experience the full Onsen experience this would be an enhancement The room was spacious but suffered from condensation and could do with some more up to date Electrical points "

"部屋が古くて狭いので2部屋使わせてくれたが不便"

"This is a very special Ryokan, the best we had on our 2 week holiday. The food was exceptional. The staff were very attentive and made a lot of effort for us. "