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"Room was clean and staff was very helpful. Would recommend this hotel to anyone."

"Everything was just like in the hotel photos, very nice with a view of the city. "

"The staff were very friendly and the hotel was very clean and had a great breakfast."

"Room was a little smaller but that’s typical with European hotels. overall the staff was very nice and the hotel was clean. It was very close to a tram for easy access to the city. "

"Just checked out today! Mercure Koln West Hotel exceeded my expectations. Front office staff had been precise and helpful arranging room on my request. Room and toilet are clean. Although bedsheet not change but can understand on reducing waste. On breakfast, nice cosy embience and F&B staff are hardworking and friendly. Food are great! Pls keep improving creative improvement to rooms, front office and F&B. "

"The room was clean and cosy. Just the communication was not great , but end up a all good "

"Really nice rooms especially for the price. Great location near the tram stop, so getting to the city centre was easy and fast. Lovely staff too "

"Lovely staff and very clean and comfortable room "

"No breakfast "