Hotels with Pool & Resorts in Kinston from NZ$122

"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our belongings. Despite explaining this, staff repeatedly rushed us out. Around 11:40 AM, a housekeeping employee was rude, dismissive, and threatened additional charges. Shortly after, a front desk employee, Melissa, accused us of smoking without basis and demanded we leave immediately in an unprofessional manner. Most staff showed no urgency or empathy, and some appeared to take the situation lightly. Only Helda, the housekeeping manager, was understanding. This stay was not usable due to unsafe and unsanitary conditions. I am requesting a full refund due to bed bug exposure, unprofessional staff behavior, and failure to resolve the issue appropriately. I expect a prompt resolution."

"The counter had multiple burns and marks on it. "

"Room was not clean "

"The pool was great for reading a book and taking a dip on a warm day -- on April! It's only 5ft deep max but a good time with lights and a fountains feature for a whole vibe. Breakfast in the retro cafe is self serve -- waffles and a Keurig with fruit, cereal, oatmeal. Love ❤️ that there's popcorn and lemonade each afternoon. The staff is friendly and patient. "

"It was alright and comfortable to me not many breakfast choices, but it was alright."

"The room was clean but the toilet tank didn’t refill after flushing, the bathroom door was hard to unlock, the refrigerator wasn’t cold and the phone didn’t work. We were placed in another room which was fine. At breakfast they ran out of certain items by 8:15 and didn’t have anymore to refill it with. "

"Great place to stay and great customer service "

"From the posted photos and exterior it looks great. Staff was friendly and welcoming, but when I got off the elevator on my floor, it completely smelled of cigarette smoke now all the doors have no smoking posted, but that still doesn’t stop them got into my first room and as soon as I open the door, it’s still smelled heavy of smoking as well as the fire. Smoke detector was covered up by a plastic bag. Also, the doors on multiple rooms have excessive gaps that you can see under the door into rooms. Went back to reception, which they happily changed my room. But still large gaps, which I shove some towels into as well as put the sofa cushions on the bottom of the door jam just to keep people from peering in. The room in general was fairly clean, but definitely needs a deep cleaning. Carpet shampooing, and a little more attention to detail with housekeeping could help a lot. Breakfast, was satisfactory, there was only yogurt, waffles, three cereals, muffins, and bagels. Apples and bananas. And their microwave was broken broken/out of service, look like it was that way for a while. Overall, I probably would not stay here again. Friendly customer service, but this place definitely needs an overhaul."

"Bed and pillows was awesome food was great will stay again "