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Reviews of Motel 6 Kilgore, TX

2 out of 5
Motel 6 Kilgore, TX
3501 Hwy 259 N, I-20 Exit # 589, Kilgore, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 55 out of 106 reviews" "
Rating 8 - Good. 29 out of 106 reviews" "
Rating 6 - Okay. 6 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 11 out of 106 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won’t stay here again. I made a list of pro’s and con’s and realized that the pro’s list were things that I would expect from any place I stay. So here you go. Pro’s: Price, Friendly Staff, big king room, Vinyl floor instead of carpet, mini fridge and microwave, USB & electric at bedside, EV charging station x2, ice machine, hot water. Con’s: No amenities (shampoo, conditioner, toiletries of any kind) just 2 small bars of soap. No tissue paper/kleenex, in room coffee machine, iron, or hair dryer. No pool towels, just the set for 2 that is in the room, & if you need more towels, you have to turn in the 2 used ones before you can get 2 new ones. We had a nonsmoking room, but there was a lot of smoking going on around our room. The room was exceedingly dark. Only a couple of very low watt bulbs (shave your face or put on makeup in your car if you want to be able to see). It was clean-ish. The bed linens looked clean, bathroom wasn’t very clean, walls and doors were splattered with who-knows-what. No sink counter, just a sink, which is unfortunate, because it had one of the only light sources. Very little furniture in that big room. A bed, a desk, and a metal/plastic chair. The bed was VERY firm. Like the floor. No ‘Do Not Disturb’ sign, you have to ask at front desk if you don’t want service. I will repeat that Staff were very friendly. It’s not their fault I won’t stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where i needed to go.
Stayed 2 nights in May 2024

8/10 Good

Sandra

Business traveller
Liked: Staff & service
Was ok
Stayed 3 nights in Jan 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Amanda, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

America

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi America,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Phillip

Liked: Staff & service
Great price, but they allow pets so there is somewhat of an odor in the room. So if you’re not a dog or cat person, like me, then I’ll look for someplace else next time.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Briana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service . Not very quiet tho
Stayed 2 nights in Feb 2024
Response from M6GM on 19 Feb 2024
Hi Briana,We appreciate you feedback and Thank you for the 5 star rating. We hope to see you soon if you are back in the area.

10/10 Excellent

Ricki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and friendly check in and out, room was clean.
Stayed 1 night in Feb 2024
Response from M6GM on 13 Feb 2024
Hi Ricki, We pride in providing an excellent service to our guest. We hope to see you soon in near future.

10/10 Excellent

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a road trip, decided to stop for the night, not sure what the situation would be here but was looking for something efficiently priced. Traveling as a solo lady. Check in was fast with great service, very kind staff and no pet fee! Room was conveniently located with very well lit parking. Shower head was oversized and had great water pressure. Doordash delivered late night. Lots of extended HBO channels. Ideal experience- safe, nice price, clean, comfortable and convenient.
Stayed 1 night in Feb 2024
Response from M6GM on 13 Feb 2024
Dear Jennifer, On behalf of our Motel 6 - Kilgore team, Thank you! for the 5 star rating. We appreciate your honest feedback and look forward to seeing you soon in near future.

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from M6GM on 13 Feb 2024
Dear Shane, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

zoe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quietness and how there was vending machines
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Nice clean rooms, quiet stay, no weird smells, will stay again.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Tara,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Eddie

Stayed 3 nights in Dec 2023
Response from M6GM on 13 Feb 2024
Dear Eddie,Yay! we appreciate your 5 star rating. We hope to see you soon.

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from M6GM on 13 Feb 2024
Dear Thomas,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Joshua, Irving

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M6GM on 13 Feb 2024
Hello Joshua,Thank you for staying with us and the 5 star rating. We appreciate it.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful I love them all it’s quit also
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for an overnight stay
I work as a vendor between Longview and Tyler Texas. This is the only hotel I stay in when there. It's quiet, comfortable and conveniently located between both cities. It's always clean and the staff are very friendly and quick to get me checked in. There's a Wal-Mart down the street if I need anything and of course the TX Best Smokehouses for breakfast and supper. Everything I need is located right here. Great option if you're passing through. Prices are super reasonable.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Amy, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
I live the good people
Response from M6GM on 13 Feb 2024
Dear Maria, We appreciate your feedback. Thank you for staying at Motel 6 Kilgore.

6/10 Okay

Troy

Travelled with family, Travelled with pets
Disliked: Staff & service
Stayed from 11/22 to 11/25 and never once had housekeeping. Informed front desk 2 different people. Had to go and get towels every time wanted fresh towels no one emptied the trash last person said just set it outside the door and they'll get it ice machine was broke so no ice would have been nice to have had housekeeping at least come by and get trash and bring fresh towels
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 13 Dec 2023
Hi Troy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

PONCIANO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business booking
Staff was helpful and friendly with extension clean and convenient will book again at this location
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 7 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Kimberly

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet & convenient. Quick, efficient check in. Helpful staff. Nice room, everything was in good condition & was very clean. Would definitely return.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Traci

Business traveller
Disliked: Staff & service
The room i booked online wasnt available so had to get another one. Maid was very rude the next day banging on door several times after we said no then asked us to leave if we were checking out
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Traci,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Marthajane

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very new and clean, comfortable beds. Pillows too full. Nice touch coffee in office.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 14 Sept 2023
Hi Marthajane, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Loretta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Enjoy My Stay Here
Front desk staff are always so welcoming . I've stayed here on multiple occasions when in the area on business trips. The place feels safe in a good area off I-20. My rooms have always been clean and my beds super comfortable. That's important when I'm out of town working long hours. I must be able to get a full nights sleep. It is less than a mile off the highway which renders a quiet nights sleep. Just a couple miles further is a Wal-Mart Supercenter in case I need anything. This hotel works for me and I would recommend it to anyone.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 9 Aug 2023
Hi Amy,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Doris

Stayed 1 night in Jun 2023

8/10 Good

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Gene and Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023

8/10 Good

Daniel

Stayed 1 night in May 2023

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
It's a good choice right off of I-20. Convenient and comfortable when I'm in town on business trips monthly. Love the front desk staff who are always welcoming and friendly.
Stayed 1 night in May 2023
Response from Brand Experience Team on 16 May 2023
Hi Amy,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better Motel 6s I have stayed in, large room with hardwood floors. Refrigerator and microwave in the room. Good pressure from the shower!! Bed was kinda stiff, but the price was good.
Response from Brand Experience Team on 16 May 2023
Hi Phillip,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Accidently found this hotel which is conveniently located between two work stops. Clean comfortable rooms with all the amenities needed. Have stayed a couple of times since and will continue to book here.
Stayed 1 night in Feb 2023
Response from Nancy Y. on 22 Mar 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for the price
This hotel was a pleasure to stay in. Will be back when in town on business twice a month. If you're looking for breakfast go elsewhere. Not a problem for me personally.
Stayed 1 night in Feb 2023
Response from Nancy Y. on 22 Mar 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Hotel
I'm not a picky person. My stay was wonderful, my room was clean, spacious and comfortable. Slept like a rock after a long days work out on the road. Nice and quiet. Front desk was so accommodating and kind to me with a quick check-in to boot so I could get straight to my room. Will definitely be staying here again when back in the area for business trips. Thank You!
Stayed 1 night in Feb 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 23 Nov 2022
Hi Karen,Thank you for the perfect rating!!Maz K.#Team6

8/10 Good

Stephen

Stayed 1 night in Sep 2022
Response from Nancy Y. on 11 Oct 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone we met was really great.
Stayed 2 nights in Sep 2022
Response from Nancy Y. on 11 Oct 2022
Thank you for the perfect rating!!Nancy Y.#Team6

8/10 Good

Chandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and pleasant. Only issue was dead roach on walk and a few alive roaches found in room.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 25 Jul 2022
Hi Chandra, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent not bad rooms
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 25 Jul 2022
Hi Jonathan, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

6/10 Okay

Cecilia

Stayed 1 night in Jul 2022

10/10 Excellent

Marcus

Stayed 2 nights in Jul 2022

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Meh
Clean. Friendly front desk. Room reeked of weed. Will go somewhere else next time.
Stayed 1 night in May 2022
Response from Brand Experience Team on 25 Jul 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Proceed with caution!
Great location, but that was about it! Staff was really nice at check in. The room smelled bad and had dead roaches on the floor. I went and purchased my own towels, broom and cleaning supplies. The bed was comfortable though. Called the next day after check out to locate my purses that were left behind and can’t seem to get a hold of the housekeeping staff. Very upset about my overall stay and will not book here again. The maintenance guy and his dog was really nice too!!
Stayed 2 nights in Jun 2022
Response from Nancy Y. on 14 Jun 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6