"The overall experience was extremely disappointing, mainly due to the poor cleanliness and lack of basic maintenance.
The shower was blocked, and when we used it, it overflowed onto the bathroom floor, which was frankly disgusting. It gave the impression that the shower hadn’t been properly cleaned or maintained for a long time. There were also spider webs in the room, which immediately raised concerns about hygiene.
The TV had been switched off at the plug, which was located near the ceiling, meaning I had to climb onto a table just to turn it on—completely impractical and unsafe.
Housekeeping standards were very poor. Our bed was not made, and essential items like toilet roll and tissues were not restocked. To make matters worse, when we were checking out and did a final check of the room, we found cigarette butts behind the curtains. Had we noticed this earlier, we would have requested a different room immediately.
The room layout itself is also problematic. You enter directly into the bathroom area, and the toilet door cannot even open properly because it hits the sink, making the space awkward and poorly designed.
While I understand that room layout may vary, there is no excuse for the lack of cleanliness. This was unacceptable.
Finally, after checking out early at 5am, we contacted management and were told someone would follow up. No one ever did, and we received no apology.
Overall, a very poor experience and unclean that needs serious improvement."
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